Closing out the thread - finding no indie alternatives nearby I dropped my LR3 at the dealership yesterday and rode my bike home. It's only 6 miles from where I'm staying so convenient location. I ordered a new AC compressor from
@WILL.TILLERY and the dealership had no problem installing a customer-supplied part. Picked up the truck this afternoon. AC blows cold and engine sounds great after an oil change (it sounded great before, but I always tell myself it sounds even better afterwards). They even washed the truck. Price was not outrageous. They didn't try to upsell me on other services.
Service manager was courteous, professional, and efficient. Every five minutes someone asked me if I'd been helped. The place was spotless and well organized. I got to scope out a new Defender in the lot while I was there. It was a positive experience and reflected well on JLR, but when I get back home I'm still going to take my Rovers to my local indie specialists whom I've come to trust over the years. I hope everyone who goes to the dealership has this impression but it will depend on the competence and customer service of individuals.
The highlight for me was watching the doors to the service drop-off area. The room is tall like an airplane hangar, much taller than it needs to be. It has three doors at each end. Each door is activated by a proximity sensor and it scrolls up, noiselessly, in under two seconds. I couldn't help but stand there and stare at the doors operating, wondering how I build a garage like this. I'd take one with only 10-foot ceilings instead of 20.