| Author | Message | ||
     Joseph Bilyk (Denverrover) Member Username: Denverrover Post Number: 55 Registered: 02-2003 |
I know this isn't tech but alot of people ask about good places to order parts from & I just wanted to share this. I order about $350 in parts from them about 1.5 months ago & it has been a horrible experience (still dealing with it). To make a long story short they sent the wrong parts, I was over-charged for all but the Magnacore wires, they tried to blame shipping the wrong parts on ME, I had to pay for the return shipping of their mistake, won't respond to my emails or phone calls, still owe me about $50.00. Plus their mark-up from British Parts is almost 30%. That is BS. I mean if the subject of my email is "1996 Disco 4.0" & you send me parts for a 1995 3.9??? My mistake?? Customer service is such a big deal to me these days...I mean I'll even pay a little more for it. There is no reason to be rude..ok you sent me the wrong stuff..that's fine...send the right damn stuff, credit me the money & I won't have to share this on Discoweb. I hope I get my $50 bucks back. Sorry Nathan. - Joe | ||
| John Friederich (Jfriedlvcmcom) New Member Username: Jfriedlvcmcom Post Number: 28 Registered: 02-2003 |
Nathan, rude? Hard to believe, must be some extenuating circumstance here. Maybe he just got done reading the '2005 spy photos' thread. Or maybe he just graduated from the Lee / Ho school of salesmanship. Just kidding, I've bought much stuff from Nathan and EE, and love them both... John Friederich Las Vegas, NV | ||
| John Friederich (Jfriedlvcmcom) New Member Username: Jfriedlvcmcom Post Number: 29 Registered: 02-2003 |
Oops, I was thinking of Nathan at Discount Rovers - I've never done business with RoverConnection. jf | ||
| Regis Dean (Bent_victor) New Member Username: Bent_victor Post Number: 5 Registered: 02-2003 |
FWIW, I have ordered a few things from them and found no reason to complain. Got what I asked for in a timely manner. I hope this is an aberration that they will make right. | ||
| James (Jimmyg) Senior Member Username: Jimmyg Post Number: 255 Registered: 10-2002 |
Nathan at Discount Rovers is 100% solid. Please don't confuse him with anyone. I also have had great experience with roverconnection from Utah. | ||
| Joe Still (Joedisco) Member Username: Joedisco Post Number: 74 Registered: 09-2002 |
Just use Nathan (discountrover). I've had ok exp wtih Atl and Brit Pack but customer service wasn't as good. | ||
| Paul T. Schram (Paulschram) Senior Member Username: Paulschram Post Number: 1440 Registered: 02-2002 |
I buy often from all of the major and a few miinor suppliers. They all have occasional hiccups, but I think that in the big picture, Rover owners probably receive a higher level of customer service than many other groups. That said, I have also had a few horrendous situations arise and sometimes have a hard time biting my tongue in public forums. | ||
| Matthew E. Seems (Mattd1) New Member Username: Mattd1 Post Number: 17 Registered: 02-2003 |
Nathan from discount rovers is one of the best. Also had a good expirience with David Gage from Thatched roof garage recently (roof rack). I would recommend them both to anyone. matt | ||
| Leo (Leo_hallak) Member Username: Leo_hallak Post Number: 58 Registered: 02-2003 |
So far I have been happy with, Discount Rovers, EE, AB, and as soon as my rack gets here I think its safe to add Pangaea-Expeditions to that list. -leo | ||
| Dick Walker (Wyo183121) Member Username: Wyo183121 Post Number: 50 Registered: 02-2003 |
I have purchased a lot of parts from Roverconnection and have had no problems. Visited him once and he had more parts for my 95 than the three OEM dealers in Denver. Dick | ||
| C. Fisher (Netter) New Member Username: Netter Post Number: 29 Registered: 02-2003 |
I have never purchased from rover connection but that is because I see them trying to sell that little steering wheel badge for $27 or whatever when you can go to their site and order for at the $20. Just an observation that I made when I was looking through their site Just my $.02 Chris | ||
| Jeffrey Pinson (Jeffro0502) New Member Username: Jeffro0502 Post Number: 39 Registered: 02-2003 |
Early on I made the mistake of ordering from Roverconnection and will never order from there again. I've also ordered from Atlantic British, they are a little more expensive that most places which would be ok if they knew their stuff. They have salesman working phones....not a lot of people there that know what they are doing. My next order will be with Discount Rovers. | ||
| John (Jroc) Member Username: Jroc Post Number: 102 Registered: 08-2002 |
I've personally wheeled with Lyman over at Atlantic British, and he's one of the "salesman" who answers the phones there. To say he doesn't know what he's doing is one of the funniest things I've heard in a long long time! AB's prices I can't defend, but I can tell you that I wish ALL salespeople who sell land rover parts were as knowledgable, and involved in the hobby, as Lyman is. Furthermore, I have never had a problem with an order placed with them. As I said, pricing could definately be better but knowledge of the sport and customer service is important to me! Discount Rovers is also a good choice. Nathan is a stand-up guy. Never a problem with him either. | ||
| Joseph Bilyk (Denverrover) Member Username: Denverrover Post Number: 60 Registered: 02-2003 |
British Parts is not affiliated w/ Atlantic British. I haven't ordered parts from Atlantic British...you can only order parts from British Parts if you are a vendor or own a shop. | ||
| Jeffrey Pinson (Jeffro0502) Member Username: Jeffro0502 Post Number: 44 Registered: 02-2003 |
Maybe AB has a few that know their stuff but they don't seem to be too forth comming on info, maybe it would be different if you were dropping a lot of cash with them each time you called them. Case in point with AB last time I called them about the VSS issue the person I talked to didn't really know too much about it, and I've dealt with Lyman before, every time who ever I talked to there didn't really want to talk unless I was placing an order. I have yet to order with Nathan but I'm sure I will have the opportunity as I plan to keep my disco a while. And every time I call Nathan or email him, I always get a reply and he is always very helpful on the phone. | ||
| Lawrence Tilly (L_tilly) Member Username: L_tilly Post Number: 151 Registered: 02-2002 |
<soapbox> I know this started as a warning against one company, which I have not delt with, but there have been a couple mentions of some companies I have and I wanted to throw in my 200 millidollars. I definetly do not "drop a lot of cash" on my Rover (house + new baby = limited play money), but I have never had bad service through Atlantic British. AB's prices are not the most competative on some items, but I usually do not find the difference significant enough to look elsewhere. The 5% - 10% "savings" I have usually found has not been worth more than what I've gained. I live in New Hampshire and always had my order on my front porch in less than 48 hours after calling, regardless of it being a new thermostat or a new drive shaft. When I was trying to decide between repairing my rotoflex or going w/ a u-joint setup I made three seperate calls to the AB "sales" reps. On two of those calls I spoke with people who knew the procedure and gave me some pros and cons (not just pushing the $350 sale vs the $80 sale). On the third call the person really had no familiarity with the job but instead transfered me over. I think having a sales rep admit they don't know something is almost as good of service as having one that actually does know (you need to have faith in your support people). I'm sure other people might have bad experiences there, just as everywhere else in life things are not always universal. But they have had me as a customer for two years now with no complaints. Likewise a LOT of flack gets thrown around DWeb about EE. Unlike many of the people who bitch about their service, I actually DID order from them (and have the sticker on my window to prove it!). A bit over a year ago they set me up with my OME HD order. I did a LOT of prep work here on DWeb and the EE board, but before committing the cash I still had a couple chats with them on the phone. They were direct, too-the-point and didn't flower the call with "thank you for calling EE, how may I be of service today" sales talk. But you know, I didn't give a damn. They were not rude to me on the phone, but they talked to me like a peer would. I had some questions and they answered them. They didn't know if I was actually going to order from them and I've seen how much jerking around they take, but they still talked straight with me to confirm what I was ordering would match my expectations, and they had the parts on my porch, half way across the nation, in just a couple days. I know here on DWeb if I make a bogus claim one of them will probably tell me to put-up-or-shut-up with some facts and will blast me right in front of everyone if I try talking shit. But from the perspective of a past (and probably future) customer, those are two different worlds. I have also dealt with some of the people from Rovers North in person and found their staff very knowledgeable and helpful. They have a shop on site and do a lot of work on all makes of Rovers (although they seem to lean heavily toward Series rigs). I have only made one purchase from them and that was at their store, so I can't personally vouch for their phone order capability, but I know a few people in our local Rover club that use them and they always say they are good people to deal with too. </soapbox> Lawrence 96 Disco "Beowulf" NH, USA | ||
| Andy Thoma (Andythoma) Member Username: Andythoma Post Number: 222 Registered: 01-2003 |
I have to ask, you flame roverconnection, but say sorry to another vendor? Also all this is a bitch about how you feel. Show evidence that you got screwed, but don't rip on someone unless you can prove it. I have had nothing but good dealings with roverconnection.com. It's kind of shitty to say crap about a mans business if you don't back up what you say with proof you got screwed. I for one have bought lots of stuff from Roverconnection, RoversNorth, GBR and all have been great experiences. I say if you going to flame a vendor, show why they suck, not just bitch they suck. Maybe I an overly defensive as I live in SLC and have run by roverconnection late at night to get a part I really need so I can be up and running the next day. But in general I think he's a good guy and has good prices, heaven forbid he makes money on the stuff he sells. | ||
| Joseph Bilyk (Denverrover) Member Username: Denverrover Post Number: 61 Registered: 02-2003 |
Sorry Nathan = bought parts from another vendor/not him. Not a bitch about a feeling, well I'm a little "upset" that I'm out 50 bucks for some stuff that I don't have. But that is just common sense, has nothing to do with feelings. BTW the owner of the Roverconnection has emailed me today & is going to try and make things right. Discoweb will be the first to know. "if you going to flame a vendor, show why they suck" read the post. You order a part for a 4.0 & they send you parts for a 3.9??? Landrover expert????? Read the post. -Joe | ||
| Paul T. Schram (Paulschram) Senior Member Username: Paulschram Post Number: 1495 Registered: 02-2002 |
Joe: Keep in mind that many parts for a 3.9 are identical to those for a 4.0. | ||
| D Cantrell (D_cantrell) New Member Username: D_cantrell Post Number: 1 Registered: 05-2003 |
Paul, I thought I tought you better on buying parts? Now should i go into how you never paid me... LOL | ||
| James (Jimmyg) Senior Member Username: Jimmyg Post Number: 266 Registered: 10-2002 |
D Cantrell, When are those Diff gaurds coming in??? No rush. I like to wait for quality than bitch about quality like most #-Webbers do. Thanks, James | ||
| chris sharpe (Bromhead) New Member Username: Bromhead Post Number: 28 Registered: 02-2003 |
I've bought varying $ worth of stuff from Rovers North, Atlantic British, Discount Rovers and EE. I had great customer service from most of them, especialy EE and Rovers North. In fact, I screwed up on an order, returned a product that was a bit used and called to complain when Rovers North charged me a bit of a fee to repaint the hitch or something to that effect. I complained, and in hindsight, THEY were right, but they stood firm. The next month I saw a credit on my card and a nice letter from them saying that they were giving me a full refund. I was impressed. In regards to EE, for all the shit John gets for being outspoken and quick to jump over idiots, I have nothing but positive things to say about him...although the Omega thing is a bit funny  . I'm a rank amateur when it comes to this board, yet I'm an opinionated sob. Not a good combination. Yet John was patient enought to walk me through my countless phone calls laden with dumb ass questions about OME springs/shocks and TJM bumpers. There may be better resources out there, but I havent found one. He got the sale & my cash but probably a lifetime of more stupid questions! | ||
| Michael Huggins (Mike_h) New Member Username: Mike_h Post Number: 15 Registered: 03-2003 |
Same thing here. I ordered a air filter and other small parts from Rover Connection and never received them. They had an issue with my address but never notifed me there was a problem. They then rechaged for S&H and claimed it was delivered but UPS showed it going back to them. My address was Ligit but still had no contact from them. As for EE nothing but the best service from them. I got bumpers, and shocks from them. | ||
| Neal Glessner (Nealg) Senior Member Username: Nealg Post Number: 671 Registered: 02-2002 |
D Cantrell? where have you been? Good to see you back on the board. | ||
| D Cantrell (D_cantrell) New Member Username: D_cantrell Post Number: 2 Registered: 05-2003 |
Hi Neal, I just popped in to rattle Paul’s cage a bit,,, Where I’ve been; well I got a new day job and the bad news is I have to work at this one, it keeps me @ 60 plus per week... not including 2 hours of driving per day… My sanity saver XM radio… Still trying to become a Land Rover entrepreneur currently I‘m trying to set up my own Machine shop at home. Someday ill be able to build some wicked stuff, then watch all the cool toys ill make, But I might become a trader, I’ve got my eve on a used Hummer 1 I was looking at all the new names and only a few Discoweb die-hard’s are still posting, I guess the recessions over and most had to go back to work.... Funny the topics and attitudes still seem the same. Reminds me of listening to the jokes my kids bring home from school same dumb ones i heard 30+ years ago James, I don’t pitch sales or much of anything on the BBS any more, email me. I’ll have some back in stock mid next week To get back on topic I ordered some euro clear side markers from RoverCon a while back and price was competitive and came as promised... As for buying parts. Here is some free advice,. Stop using the middle man and paying the markup? go to the source go to BRITPARTS, LR Superstore, Cradock’s, Matt Savage. Theres only about 100 other ones in the UK. As for me I trust them as much as any US re-seller. It’s all mail order stop going 3rd and 4th party for the same items. How do think guys like Nathan got started. He got pised of buying a 02 sensor. IMO the Brits are just as nice to deal with as the favorite names socialized on this board. Some times a sexy female voice will assist, and i love to flirt with them. Man wish i lived back in Scottland again... Funny some chuckle-heads are selling that same advice to suckers on ebay... Make it fun and easy on yourself Pick up a Land Rover World Magazine and start calling the numbers advertised. They really do like to work with Yanks and most of them do know about LR there as common as dirt other side of the pond.... Ops I gave away a trade secret.... Now does this make me an Anti-Parts whore? LOL | ||
| eric johnson (Eric2) New Member Username: Eric2 Post Number: 10 Registered: 05-2003 |
I agree with Cantrell, but just watch your phone bill. I bought a large ($600) order from RPi in England. The customer service was great - the woman who answered the phone went and got the "Chief Engine Builder" on the phone to chat about the various parts - and the order showed up on my porch in 5 days. No customs or shipping issues. Perfect. I'll prolly order D90 seats ($250) and trim from Exmoor for my S2A. | ||
| D Cantrell (D_cantrell) New Member Username: D_cantrell Post Number: 3 Registered: 05-2003 |
Shit somone who agrees with me on Discoweb... LOL Chris Crane, AKA MR RPI, He is great RPI is a bit $$$ but with them it is truly you get wht you pay for... I want the 5.2 stage 3 for my money pit... | ||
| Paul T. Schram (Paulschram) Senior Member Username: Paulschram Post Number: 1506 Registered: 02-2002 |
Dee: When your Rangie fan exploded, where did you find the replacement fan made of the black plastic? I can only find them in white with the correct fan orientation. The black ones are set up for reverse rotation with respect to fan direction of rotation. Peace, Paul | ||
| D Cantrell (D_cantrell) New Member Username: D_cantrell Post Number: 4 Registered: 05-2003 |
Paul, That was a sad moment in Rangie History... The original was white and greasy. The replacement was also white... I never noticed the blade pitch? I bought the fan and the viscous from Atlantic British. That is what caused me to look for alternatives.... Oh and spending 500 for tie rods at $G was the kicker.... I only used it for a few months and switched to a PACET electric. Bad new is I tossed the fan when I moved into my new house in Jan. I would call RPI he used to have a bunch of reman MOD 3.9 with those fans. He might part with one, but i have to caution against a used one.... Funny things happen to them @ high r's | ||
| Paul T. Schram (Paulschram) Senior Member Username: Paulschram Post Number: 1507 Registered: 02-2002 |
Thanx Dee, our friend had shipped me a white one and I was afraid to use it, but since then, I have learned that other parts houses recommended close regular inspections and replacement before it breaks apart. | ||
| D Cantrell (D_cantrell) New Member Username: D_cantrell Post Number: 5 Registered: 05-2003 |
Sound advice Paul, How did your Head / Gasket replacement go? | ||
| Paul T. Schram (Paulschram) Senior Member Username: Paulschram Post Number: 1512 Registered: 02-2002 |
Piece of cake! Thanks for asking. | ||
| thom mathie (Muskyman) Senior Member Username: Muskyman Post Number: 275 Registered: 11-2002 |
LOL...piece of cake when its finished...that damn corner head bolt has just faded into lost long term memory. figured seeing paul t schram and dee cantrell in the same thread it needed a muskyman present for old time sake. dee...all I can say on the job thing is I'm right there with you on the 60+ thing...life changes | ||
| thom mathie (Muskyman) Senior Member Username: Muskyman Post Number: 276 Registered: 11-2002 |
oh and to stay on thread... all you guys bitching about vendors fuck off  you pussies should have been around in the 70's and 80's when building a truck meant building it part by part...this simply zero to hero status with a platinum card world we now wheel in is just pethetic. lots of these vendors are working there asses off to build great quality parts. these are parts that guys could never get there hands on unless for the dedicated service of true hardcore wheeling loyalists. and most of these people have sacrificed lots of there wheeling time over the years to keep others going. | ||
| D Cantrell (D_cantrell) New Member Username: D_cantrell Post Number: 6 Registered: 05-2003 |
MM, Old School reunion here... LOL Yeah I busted some skin and 3 sockets on that corner bolt... Well living in the Peoples Republic of California anyone under 100k K is poverty and eligible for food stamps so off to work I go, With our Gov still in power I may have to sell blood to buy my kids some food... | ||
| Paul T. Schram (Paulschram) Senior Member Username: Paulschram Post Number: 1514 Registered: 02-2002 |
Hey Thom, I spent this morning putting a new steering gearbox in my truck, it doesn't leak...yet! Surprisingly, it was one of the easier tasks I've tackled this weekend, two Rangies, my Disco and consulting on two other Discos over the phone. I'll enjoy next weekend's wheeling for sure! Whoops, just when I think I can rest, I looked up and saw that new OME stabilizer, off to cut some stock for relo brackets-Dee, I'm on the fourth or fifth revision to the relo brackets, never satisfied. As much as I hate the u-bolts, the cost and speed of production mandates it. The aluminium ones were bling, but way too $$$$. Peace, Paul Peace, Paul | ||
| thom mathie (Muskyman) Senior Member Username: Muskyman Post Number: 279 Registered: 11-2002 |
hey Paul yea cut it bend it strike a arc it will work mentality still rules the shop IMHO. where are you wheeling next weekend? thom | ||
| Paul T. Schram (Paulschram) Senior Member Username: Paulschram Post Number: 1515 Registered: 02-2002 |
We're heading to the UP, probably won't make it up to Copper Harbor, but if Maarquette hasn't washed away, the camp will still be there. Love those seasonal roads. Got a tiny leak from the box, need new O-rings... Peace, Paul |
