| Author | Message | ||
     Thomas Bielecki (Bielecki) New Member Username: Bielecki Post Number: 1 Registered: 04-2003 |
I'm considering installing a CDL kit and OME kit on my 2001 Disco II with 38k miles. However, I want to have warranty coverage while I own it, so I'm considering getting an extended warranty (85k or 100k). The thing is, I haven't received a good indication from any of the LR dealers in my area (Denver East, Denver South, and Flatirons) that my tcase, transmission, and other expensive items will in fact be covered by the factory warranty, and less so by the extended warranty if I make the mods (a claims guy will come out on expensive extended warranty repairs). Does anyone have any experience with this? One of the service guys was telling me that a guy was denied a new ABS sensor (something like $800 parts + labor) because he was running the standard OME lift. This seems like total crap to me. And what's with the non-greasable driveshaft? Will this thing explode on me at 80k miles with the lift? Probably better to just swap it out. All in all, the impression I get is that they may cover items, but that's subject to change for the worse. And since Ford doesn't impart any confidence about the future of LR, I'm betting I'll be out of luck when I really need the coverage that I paid for. | ||
| Nate Jedinak (Ducati) New Member Username: Ducati Post Number: 18 Registered: 12-2002 |
I'm struggling with the same question. My local centre claims LR has said unofficially in the past that anything up to 3" lift is OK... And to cover as normal on vehicles with up to 3" lift. However, this is purely unofficial, is subject to change at any time, and really is the policy of my centre; who knows, if management changes (as it so often can), this may go right out the window. I have an '03 that is stock except for tires, and I'm trying to decide whether to lift now or later, and how an extended warranty would fit in the picture. I'll be interested to see what you dig up. | ||
| Chris Marcel (Gumarcel) Senior Member Username: Gumarcel Post Number: 663 Registered: 11-2002 |
The lift would not void, since the warrenty does not cover the suspention. | ||
| Eric Pena (Evalp) Senior Member Username: Evalp Post Number: 550 Registered: 06-2002 |
But if you were to have a drive line problem, they could refuse coverage claiming the lift as causing the problem, some dealers are slimy. I think this is a dealer thing. The dealer can fix parts and not report that you have a lift to LR for warranty stuff, My dealer has done that for me. If you have a good relashionship with the service department than..... Keep in mind, warranty stuff the dealer likes, its money to them. | ||
| Nathan Hindman (Nathanh) Member Username: Nathanh Post Number: 55 Registered: 07-2002 |
Thomas, When I had a 90 under warrantee at the Denver dealerships (LRDE, LRDS), they didn't have any problems at all with the OME lift that I was running, provided the work was not related to the modified parts. For example, I had a water pump go out, no problem, but if a u-joint started to go, it would have been on my own nickel... The best thing that I can suggest to help out your cause though is to find a service tech and build a rapport with them. The more that they know you the more willing they are to help out, versus some shmoe off the street. Thanks, Nathan Hindman http://www.pangaea-expeditions.com | ||
| Alyssa Brown (Alyssa) Member Username: Alyssa Post Number: 175 Registered: 01-2003 |
Again, though, LR sends out an adjuster more and more on any claim. If THEY see the lift, you are screwed. Much of it has to do with the dealer, but if the guy comes, there is nothing you or the dealer can do. AND JUST SO EVERYONE KNOWS, LR JUST CAME OUT WITH A COMPLETELY NEW WARRANTY PROGRAM. Make sure you know the ins and outs of THAT program. I believe the list of exclusions has gotten longer. | ||
| Nate Jedinak (Ducati) New Member Username: Ducati Post Number: 21 Registered: 12-2002 |
What are the exclusions, Alyssa? | ||
| Alyssa Brown (Alyssa) Member Username: Alyssa Post Number: 180 Registered: 01-2003 |
FOLLOWING ARE HIGHLIGHTS OF THE LAND ROVER CERTIFIED PROGRAM: Eligible Vehicles The Land Rover Retailer determines which pre-owned Land Rovers will be enrolled in the certified program. In any case, each vehicle: Must be a current-model-year vehicle or a model from any of the six preceding model years at the time of certification.(If certified prior to 9/30 of the year it is still eligible, the vehicle may still be marketed and sold as a Land Rover Certified vehicle through 12/31 of the same calendar year.) Must have fewer than 75,000 odometer miles. Must meet Land Rover Certified standards for pre-owned vehicles. Must have aftermarket modifications to the engine, chassis or body of the vehicle restored to original condition prior to certification. Must have been previously retailed. Must have been built for sale in the U.S. Ineligible Vehicles Vehicles used for commercial purposes,which include pickup and delivery service, company pool use or business travel when the vehicle is used by more than one driver. Commercial use means use of the vehicle for any commercial purpose. This includes but is not limited to deliveries, service or repair calls, route work, job-site activities, construction, hauling, taxi, livery, rental, carrying passengers for hire, towing or road repair operations, police, fire or emergency service, snowplowing, competitive driving, racing on-or off-road or principally off-road use, whether or not the vehicle is licensed for any commercial purpose. Vehicles used for farming or ranching. Vehicles with non-standard equipment installed specifically to facilitate commercial use. Vehicles leased for less than one year. Vehicles with existing damage that compromises structural integrity or evidence of previous inadequately repaired structural damage (frame damage). Vehicles with unknown mileage or odometer changes.(Exception:An odometer which exhibited a defect and was corrected by a Land Rover Retailer under warranty using proper Land Rover procedures.) Vehicles with titles that indicate state-reported salvage/warranty void, flood, or that the vehicle has been reconstructed, dismantled or rebuilt. Vehicles with engine modifications and suspension modifications unless restored to original condition. Vehicles with evidence of improper maintenance. Vehicles with non-standard,non-matching tires or tires that do not meet original size and speed rating or that are not Land Rover approved. Vehicles with non-original equipment (or non Vehicle Kit)wheels. Vehicles with non Land Rover equipment. Land Rover Certified Warranty Manufacturer-backed limited warranty. New-vehicle warranty up to 4 years/50,000 miles (1998 and newer)and 3 years/42,000 miles (1997 and older). Land Rover Certified limited coverage up to 12 months/12,000 miles from the date of sale, and documented mileage on the vehicle –whichever comes first (see warranty statement for details). Transferable upon private party resale ($50 transfer fee to be paid by subsequent owner). $100 deductible per repair visit. Comprehensive 140-point inspection certification and reconditioning process. Land Rover Certified Roadside Assistance Coverage up to 12 months/12,000 miles from the date of sale,and documented mileage on the vehicle –whichever comes first (see Warranty Statement for details). 24-hour Roadside Assistance. Emergency towing. Trip-interruption expense benefits. Computerized trip routing. Retailer locator service. Certified Statement Of Coverage Warranty Statement The Land Rover Certified Pre-Owned Vehicle Limited Warranty supplements the coverages provided by any Land Rover New-Vehicle Limited Warranties that may still be in effect on the vehicle: New-Vehicle Limited Warranty. Corrosion Perforation Limited Warranty. Emission Control System Warranty. Emission Performance Warranty. Refer to the Land Rover Passport to Service(original, new-car warranty document)for a complete description of these warranties. Warranty Period The Land Rover Certified Pre-Owned Vehicle Limited Warranty coverage will be: For Land Rover Certified Pre-Owned Vehicles under four years old and with fewer than 50,000 miles, the Land Rover New-Vehicle Warranty remains in effect until the vehicle reaches four years or 50,000 miles. *There is a $100 deductible per repair visit, for which the customer is responsible. For one year (from the date of purchase of the vehicle as a Land Rover Certified Pre-Owned Vehicle)or 12,000 miles (from the odometer mileage at the date of its purchase as a Land Rover Certified vehicle), whichever comes first. There is a $100 deductible per repair visit, for which the customer is responsible. *1998 and newer Land Rover vehicles are covered by a 4-year/50,000-mile limited warranty. Coverage Repair Coverage Land Rover North America,Inc.,through its authorized retailers, will repair or replace components covered under the terms and conditions of the Land Rover Certified Pre-Owned Vehicle Limited Warranty. Items not covered by this warranty are listed under the "WHAT IS NOT COVERED"section (see next page). A failure is defined as the inability of a part covered by the warranty agreement to function in normal service. Land Rover Vehicle Kit Land Rover Vehicle Kit accessories, when purchased at time of pre-owned vehicle purchase, are also covered by the same Land Rover Certified Pre-Owned Vehicle Limited Warranty. WHAT IS NOT COVERED BY THE LAND ROVER CERTIFIED PRE-OWNED VEHICLE LIMITED WARRANTY Repairs specifically covered under a Land Rover New-Vehicle Limited Warranty (if applicable) that is still in effect are not covered under the Land Rover Certified Pre-Owned Vehicle Limited Warranty. Maintenance Service And Parts Unless required as part of a covered repair: Parts and normal maintenance items/procedures such as, engine tune-ups, spark plugs, spark plug wires, glow plugs, filters, brake pads, brake shoes, brake linings, brake rotor, suspension alignment, wheel balancing, hoses, air conditioning lines and hoses, belts and wiper blades. Unless required as part of a covered repair: Adjustments, lubricants, coolants and fluids. Other maintenance services and parts described in Land Rover’s maintenance schedule for the covered vehicle. Other Parts And Services Other parts not covered include graphic equalizers, telephones, radar detectors and CB radios; non-factory-installed AM/FM radios, cassette players, CD players and speakers, bright metal, sheet metal, bumpers,ornamentation moldings, carpet, upholstery, paint, exhaust system, brake drums, MacPherson strut cartridge insert or shock absorbers, batteries, battery cables, lenses, light bulbs, sealed beams, glass, wheel covers, wheels, interior trim, carburetor, throttle body assembly, manual clutch components, body seals and gaskets (e.g.,weather stripping), convertible tops,glass,plastic or framing. Additional Exclusions Under the Land Rover Certified Pre-Owned Vehicle Limited Warranty,Land Rover is not responsible: For a failure due to misuse, alteration, or lack of proper maintenance required by the Land Rover maintenance schedule. For a failure caused by collision, fire, theft, freezing, vandalism, riot or explosion. For a failure caused by lightning, earthquake, windstorm, hail, water or flood. For economic loss, including loss of time, inconvenience, lodging, food or other incidental or consequential loss or damage that may result from a failure. For storage charges. If the odometer has stopped, been changed, disconnected or mileage cannot be determined. Owner’s Responsibilities Receipts and records covering the performance of regular maintenance or emergency repairs should be retained,in the event that questions arise. These receipts and records should be transferred to each subsequent owner. To keep this Limited Warranty valid, you must have your vehicle serviced as recommended by Land Rover. If requested, proof of required service including verifiable receipts showing date and mileage of the vehicle at the time of service must be presented in order to have repairs begun on your vehicle. Service within 2,000 miles and/or 60 days of the recommended interval shall be considered compliance under the terms of this Limited Warranty. WARRANTY TRANSFER Should a Land Rover Certified Pre-Owned Vehicle be sold and the new owner desires to be covered by the Land Rover Certified Pre-Owned Vehicle Limited Warranty,the warranty may be transferred by: Returning to or contacting the selling Land Rover Retailer, or Requesting a transfer directly by completing the form in the Land Rover Certified Pre-Owned Vehicle Limited Warranty booklet (LRN9935CPO). Transferring The Warranty The transfer of the Land Rover Certified Pre-Owned Vehicle Limited Warranty coverage must be made within 30 days of transferring vehicle ownership. Coverage will terminate when the vehicle is sold if it is not transferred in a proper and timely manner. In the event of the owner’s death, coverage will be available to the owner ’s spouse or legal representative. The Land Rover Certified Pre-Owned Vehicle Limited Warranty can be transferred only to an eligible retail purchaser and is null and void once a vehicle is traded in to any retailer including non Land Rover retailers. Land Rover customers should call 1-800-637-6837 for assistance. A fee for $50 payable to Land Rover North America,Inc.is required to properly complete the transfer. A transfer form and a dated Bill of Sale including odometer mileage are required to process to the new owner. HOW TO OBTAIN WARRANTY REPAIRS Customers should contact an authorized Land Rover Retailer to arrange repairs. Land Rover Roadside Assistance can assist customers with the location and phone number of the nearest Land Rover Retailer. Repairs qualifying under the Land Rover Certified Pre-Owned Vehicle Limited Warranty will be completed and the customer will only be charged the applicable deductible. Repairs covered under any Land Rover New-Vehicle Limited Warranties that may still be in effect may be performed at any authorized Land Rover Retailer. | ||
| Nate Jedinak (Ducati) New Member Username: Ducati Post Number: 22 Registered: 12-2002 |
Thanks, I suppose that will be added to the new vehicle warranty soon, too. Bummer, I think LRNA should leave the question (warranty or excluded due to lift, etc) up to the mechanics in touch with the vehicles. They probably have a lot more experience with rovers than the "adjusters" LRNA sends out to verify a warranty claim. Ahwell... | ||
| Alyssa Brown (Alyssa) Member Username: Alyssa Post Number: 183 Registered: 01-2003 |
The post above applies also to any Land Rover Assured extended warranties. You can see that they have gotten very strict about ANYTHING aftermarket on the vehicles. | ||
| Thomas Bielecki (Bielecki) New Member Username: Bielecki Post Number: 2 Registered: 04-2003 |
Ouch! That doesn't seem very promising. I'm rather disappointed that LR has chosen to go this route. I know other vehicle manufactures still warranty their vehicles even with aftermarket mods. Does anyone have good experience with third party extended warranties that are exclusionary, pay at time of service, and will not void the entire warranty based on aftermarket mods? Did I ask for everything there?  | ||
| Louis Juarez (Louisjuarez) New Member Username: Louisjuarez Post Number: 5 Registered: 06-2003 |
There's another post this month that has similar issues....and I found the reply from one of our fellows that suggested that for the expense and all other that you will encounter. that it is better to trade your disco in for something that is More befitting to you. | ||
| Paul D. Morgan (V22guy) Senior Member Username: V22guy Post Number: 1627 Registered: 02-2002 |
Perfect timing and interesting Read. Thanks for the info Alyssa. In the 29000 miles I have put on the Pig, the LR warranty system has been very good to me as well as overall dealer service. I still have never been back to the original dealer of purchase (due to geographical issues). Currently I am having a bit of engine trouble. My '00 D2 with 42000 decided to start drinking oil like I drink Beer. Anyway, LR is going to replace the complete short block assembly under warranty. |
