| Author | Message | ||
     Matt Anderson (Disco01) Senior Member Username: Disco01 Post Number: 335 Registered: 10-2003 |
Got my vibration solved today, apparently my driveshaft was out of balance. This is what dealer to did to correct--  Is this going to last? I hope so for $230. Opinions please. | ||
| Robert Sublett (Rubisco98) Senior Member Username: Rubisco98 Post Number: 1162 Registered: 04-2002 |
Matt, I could have added them for you for about $2.  Gotta love LRKnoxville | ||
| Ed Petrush (Exp) Member Username: Exp Post Number: 100 Registered: 08-2002 |
Not sure if I'd be happy to pay $230 for $1.29 worth of hose clamps... Probably could pull the drive shaft off & bring it to a machine shop who does shaft & have them balance it... For $230 you are a good ways into the cost of a new GB shaft.... | ||
| Matt Anderson (Disco01) Senior Member Username: Disco01 Post Number: 336 Registered: 10-2003 |
Needless to say I was disappointed. For the meantime I will have to let it be, as it is admittedly very smooth now. I just dont see this as a permanent fix and will probably end up just trying to buy a used shaft off ebay or the for sale forum. I was doubting this procedure was outlined in the repair manual | ||
| Bob Shinn (Bshinn) Member Username: Bshinn Post Number: 99 Registered: 01-2004 |
Matt, I had a D/S rebuilt & balanced here in Charlotte for $50.00. Only took them 1/2 day & was very pleased w/ the results. I replaced the u-joints in my Cruiser & the thing shook like crazy. Brought it to the shop & was told that aftermarket u-joints caused problems. They tacked the cups, balanced the thing & it ran smooth as silk. e-mail me if you want the name of the shop. | ||
| not the same Mike (Mikem) Member Username: Mikem Post Number: 97 Registered: 02-2003 |
That's bullshit, Matt. Go back to the dealer and get your $230 back. Find a local drive shaft shop and have it balanced properly. At a shop here in San Jose, it only costs about $40 to have a shaft balanced. It's probably less in TN. | ||
| Will Cupp (W_cupp) Senior Member Username: W_cupp Post Number: 382 Registered: 07-2003 |
I have a hard time beliving a LR dealer did this. That looks like something you would get at Al's Discount Auto Repair and Tattoo Shop. If it was a certified LR dealer, and it really was $230.00, I would raise hell. | ||
| Adam Ross (Discodriveradam) Member Username: Discodriveradam Post Number: 216 Registered: 01-2003 |
I agree, that's just unbelievable. I only go to the dealer for services that I don't feel comfortable doing myself, and since I am clueless about balancing a driveshaft, that would be a task for them. But clueless as I may be, I think I can distinguish between quality and totally ghetto. This example definitely qualifies for the latter category. Matt, I don't know what to say besides get it done again, and properly. On a side note, why did you accept this? Did you not question the correctness of this job with the tech who did this? If I were you, I would have let him know of how shitty it looks, and of course I would have questioned how permanent of a fix it is. Man, don't settle for that, raise some hell. | ||
| Alyssa Brown (Alyssa) Senior Member Username: Alyssa Post Number: 582 Registered: 01-2003 |
I'm guessing he didn't look at what they did until afterwards or he would have pitched a fit there... | ||
| Dave (Plain2000dii) Member Username: Plain2000dii Post Number: 79 Registered: 05-2003 |
Matt, thats a fairly common DIY fix, I've even seen mentioned here, as a sorta "diagnostic tool" you know is it the shaft or aint it the shaft that vibrates, but for a dealer to pass it off as a proper repair? bullhockey. take it back and demand the work be done right. | ||
| Robin Cooper (Cooper1) Member Username: Cooper1 Post Number: 61 Registered: 12-2003 |
Damn. That takes the cake. | ||
| Matt Anderson (Disco01) Senior Member Username: Disco01 Post Number: 337 Registered: 10-2003 |
Yeah Alyssa is right. They told me they balanced the shaft and I was more intent on getting onto the interstate and checking how it rode than I was how it looked. I mean, I honestly never expected this. When I got home I crawled under to see how it looked and was simply shocked. I called the dealer and they told me that is how they can balance them and that if they come off they will fix it. (probably with more clamps). They spent time taking out the front shaft and testing then the rear and testing so that is why the bill was so high, all labor. To be honest I try to aviod confrontation with the service department because I figure I might need them to help me sometime down the road and I dont want to have a bad relationship with them. This time, however, I feel cheated. Had they told me my shaft needed balanced and that they could not do it correctly that would be one thing, but to pass this off as a repair seems sad. It makes me feel like they must think I am an idiot. Thanks for your feelings. Matt | ||
| michael burt (Mikeyb) Senior Member Username: Mikeyb Post Number: 684 Registered: 03-2002 |
hey matt if you do not get the dealership to do the job right, or take the driveshaft to a shop for real balancing, i have a driveshaft off my 01 DII i will make you a deal on...it seems like it would be easier and cheaper to get it done locally, but if you are so inclined... mike | ||
| Ron Brown (Ron) Senior Member Username: Ron Post Number: 784 Registered: 04-2001 |
Well I don't like it but if it is fixed (no more vibe) I don't see them going anywhere. I want to know what dealer has a driveshaft balancer but not weights for them!!! Ron | ||
| Tom Fioretti (Tom_in_md) Member Username: Tom_in_md Post Number: 151 Registered: 02-2003 |
Matt, Go back and tell them how you feel. Escalate the issue above the service manager. You don't have to burn the place down, just let them know how disappointed you are in their work. Give them a chance to make things right. Most reputable businesses will try to satisfy their customer. If they still don't do something for you, THEN burn the place down. | ||
| Robert Sublett (Rubisco98) Senior Member Username: Rubisco98 Post Number: 1164 Registered: 04-2002 |
Matt, I'm sure that Sonny's Drive Line would be able to help you out. They are located on Rutledge Pike, heading toward Luttrell. They have Built front and rear shafts for my buddies Jeep and do excellent quick work. Adios.. Robert | ||
| Paul D. Morgan (V22guy) Dweb Lounge Member Username: V22guy Post Number: 2546 Registered: 02-2002 |
Unbelieveable. | ||
| Tbow (Tbow) Member Username: Tbow Post Number: 194 Registered: 12-2002 |
NO NO NO NO.. TAKE IT BACK TO DEALERSHIP and DEMAND that they do it right for NOTHING or get your money back. The proper way to do it is to have the drive shaft balanced. For 200 bucks, they should have sent the driveshaft out and had it balanced properly. If you had to do it, the cost for a balance is around 75-100 dollars depending on your area. It just frys me when I see "butthead" work from what should be professionals. If one of my techs let something like this go out of my shops, they would be looking for a new job.. Maybe they'll go to work at a LR dealership. | ||
| Paul D. Morgan (V22guy) Dweb Lounge Member Username: V22guy Post Number: 2547 Registered: 02-2002 |
I just don't get it. Matt, you dropped $230 for that? Does that dealership sell things like the London Bridge or the Eiffel Tower as well? WTF? If you can get your money back, I recommend that you put that $230 towards a new driveshaft assembly that also replaces the roto-flex with a u-joint. GBR or Tom Woods or something fabricated at your local shaft shop. But Man, that stuff in the pic is just unbelieveable. | ||
| Matt Anderson (Disco01) Senior Member Username: Disco01 Post Number: 338 Registered: 10-2003 |
Well I am leaving town today at 2 so I cant deal with them until tuesday when I come back. Thanks for all the answers. I appreciate it. Robert, I might check that place out. Matt | ||
| Chris Browne (Chris_browne) Senior Member Username: Chris_browne Post Number: 663 Registered: 02-2003 |
Does this mean that Home Depot sells genuine parts for Land Rovers now? | ||
| Darryll Mills (Emnat) Member Username: Emnat Post Number: 85 Registered: 11-2003 |
The dealers true colours come out again. LRKnoxville at its best again. | ||
| Blue (Blue) Dweb Lounge Member Username: Blue Post Number: 1340 Registered: 04-2003 |
do they balance wheels with rubber bands & paperclips? or do they use bubble gum? do they fix leaking seals by removing the fluid and just pouring in glue? I mean...it would solve the problem, wouldn't it? So it must be OK. I shudder to think of what this joke-of-a-service-department does with their customer's brakes... | ||
| Rob Davison (Nosivad_bor) Dweb Lounge Member Username: Nosivad_bor Post Number: 1693 Registered: 02-2003 |
guys, i might be a little backward but i sometimes enjoy reaming out an idiot. It releases a lot of tention i build up from saying nothing about some many things in daily life. Then there comes a time when someone does something so stupid that you have to simply rip thier head off and shit down thier throat. This fella's is that kind of thing. I would be almost Christmas morning giddy with excitement that I get to tell these people off. Embrace the inner asshole that we all have inside and then tear these guys a new one. It's criticall that you are overly nice when explaining it to the people. once you have them feeling comfortable then pounce for the kill, and this must be done in person. Enjoy. RD | ||
| Peter Matusov (Pmatusov) Senior Member Username: Pmatusov Post Number: 1386 Registered: 09-2002 |
Paul, what do you do when the dealer has the keys of your truck and the truck's on their property? I've wasted more money at Pioneer Centres in San Diego. Just like Rob said, embrace the inner asshole that we have inside. | ||
| Blue (Blue) Dweb Lounge Member Username: Blue Post Number: 1342 Registered: 04-2003 |
well, much to Matt Anderson's credit, he did not realize what the "fix" realy entailed until after he was gone. Yes, his problem of vibes was solved, but this sure as hell isn't the proper, permanent solution. If nothing else, it's about pride in your work. I can't believe a dealer tech would let that shit fly. Very, very dissapointing for Land Rover Knoxville, and Land Rover in general. | ||
| Paul D. Morgan (V22guy) Dweb Lounge Member Username: V22guy Post Number: 2550 Registered: 02-2002 |
Peter if I have to drop off the Pig for diagnostics (warranty), I always request that the Dealer SM call me before taking action. I have never had a SM not perform that simple request. It's all about communication. | ||
| Bruce Potier (Brucep) Member Username: Brucep Post Number: 135 Registered: 06-2003 |
Hey Matt, before you reach down deep and become an asshole, test your theory and remove the clamps to see if vibes return. Who knows, they might have been diagnosing to find the culprit before sending the DS out to get balanced. Last thing you will need is to become an asshole and find out they left the clamps on by mistake. Can you say sheeeeepish? And if they actually did properly balance the DS, then give them heck about doing a job half-right by leaving the clamps on. Hell, I once opened up my hood and found a very long set of needle nose pliers... mine now. Give it a test, tell us the rest. Bruce | ||
| Peter Matusov (Pmatusov) Senior Member Username: Pmatusov Post Number: 1387 Registered: 09-2002 |
Paul, I won't recite the stories from my experience with LR dealer in San Diego - but there are some not-quite-explicitly-mentioned things that they consider as your agreement on the work done, while you wouldn't. And they've got the keys - so if you're pissed, you can sue them afterwards or whatever, but you've got to pay your way out. | ||
| Blue (Blue) Dweb Lounge Member Username: Blue Post Number: 1343 Registered: 04-2003 |
if the shaft were properly balanced then those home depot specials would throw it back out of balance what this Disco needs is a David Casavaros custom rear driveshaft | ||
| Peter Matusov (Pmatusov) Senior Member Username: Pmatusov Post Number: 1389 Registered: 09-2002 |
shuddup Blue | ||
| Andy Maier (Newman) Senior Member Username: Newman Post Number: 609 Registered: 04-2003 |
LOL | ||
| Blue (Blue) Dweb Lounge Member Username: Blue Post Number: 1346 Registered: 04-2003 |
LOL | ||
| Chris Browne (Chris_browne) Senior Member Username: Chris_browne Post Number: 664 Registered: 02-2003 |
I would request a charge back onthe credit card. | ||
| Peter J. Kelly (Pjkbrit) Member Username: Pjkbrit Post Number: 80 Registered: 05-2003 |
Hysterical....I agree with Chris...and then NEVER go there again. | ||
| R. B. Bailey (Rover50987) Senior Member Username: Rover50987 Post Number: 767 Registered: 07-2002 |
Hey, anyone who needs a drive shaft balanced, call me before going to the dealer. I've got this really great way of doing it quick and easily, no big changes to your rig, in and out in less than an hour, and only $100.00!! (Hose clamps and other materials extra.) Ya, and they probably used JBWeld to keep them lined up! |
