| Author | Message | ||
     Paul D. Morgan (V22guy) Dweb Lounge Member Username: V22guy Post Number: 2577 Registered: 02-2002 |
Been seeing a lot of negative threads lately about bad customer service, Guys like David Cavo whatever his name is, and about dishonest ebay crap. So I thought I would share my good story with you. Recently I began acquiring all the items needed for a dual battery install for the Pig. Purchased a Dual Battery Tray from Mike at: http://www.aedofab.com/ Purchased 2 Yellow Top Optimas from the folks at TNA Motorsports: http://www.tna-sports.com/index.cfm?fuseaction=browse&id=42353 Purchased 4 Audiopipe Terminals and 1 AudioPipe Distro block from EE: http://www.expeditionexchange.com/audiopipe/ Once everything was ordered all I had to do was wait for the goodies to be delivered. But there was a little problem with that...... TNA Motorsports shipped the Optimas via Fed Ex to my address at work. However, the Fed Ex guy decided to deliver to the wrong address and my batteries made their way into other folks vehicles. (long story about that) Well I called TNA and bitched at them and I called Fed Ex and bitched at them. TNA put the correct address on the shipping label; Fedex screwed up. 3 Calls, 2 emails to Fedex; no joy on retrieving my batteries. Emailed Tim Shuster at TNA Motorsports and explained my situation. Without delay he sent 2 more Optimas to my home via fedex at no extra cost to me. Tim filed a claim with Fedex and I got my batteries. So I am all happy and begin work last Saturday installing the Goodies into the Pig. Mike's Tray goes in, Batteries go in, and then I start wiring. Once I finish wiring, I start clamping the Audiopipe terminals to the Optima posts. Three terminals go on nicely, but a positive terminal strips out. "FUCK," I say to myself and emailed EE Saturday night to get another Audiopipe terminal sent out. I don't expect people to work on a Sunday; but first thing Monday morning, EE contacted me at work. To make a long story short, John Lee in California had a new Audiopipe positive terminal at my doorstep in North Carolina by 4:30 pm Tuesday. Here's a pic of the finished project: http://www.expeditionexchange.com/audiopipe/PigDualBatt3.jpg | ||
| Bob Shinn (Bshinn) Member Username: Bshinn Post Number: 116 Registered: 01-2004 |
Damn Paul that's good to hear. Kinda restores my faith in humanity. I'll be buying from those vendors. B | ||
| Bob Shinn (Bshinn) Member Username: Bshinn Post Number: 117 Registered: 01-2004 |
BTW, What group size you use? | ||
| Paul D. Morgan (V22guy) Dweb Lounge Member Username: V22guy Post Number: 2578 Registered: 02-2002 |
Group Size? If you are referring the the Batteries; I purchased the Yellow Top 34/78. http://www.tna-sports.com/index.cfm?fuseaction=detail&id=42353&product=1 | ||
| Jamil Abbasy (Jamooche) Senior Member Username: Jamooche Post Number: 421 Registered: 05-2003 |
Wow paul! That sure is a beautiful battery setup. Mine's all spaghetti in there from so many devices. The Audiopipes really clean everything up. Thanks for sharing. Jamil | ||
| Paul D. Morgan (V22guy) Dweb Lounge Member Username: V22guy Post Number: 2579 Registered: 02-2002 |
Jamil, I have a before picture floating around somewhere that really shows the Whiskey Tango look that I used to have. I'll be submitting a tech article soon. | ||
| Axel Haakonsen (Axel) Moderator Username: Axel Post Number: 1071 Registered: 02-2003 |
FedEx delivered to the wrong adress, what I surprise. I hate fucking FedEx, and avoid them like the plague. They consistantly deliver 50% of my shipments to the same(!) incorrect address across town. I will not use Fedex if it can be avoided. They suck big time, you can complain until you get blue in the face, and they do not give a rat's ass. As long as a package makes it to the correct zip code, it's delivered as far as they are concerned. - Axel | ||
| Peter Matusov (Pmatusov) Senior Member Username: Pmatusov Post Number: 1414 Registered: 09-2002 |
Ax, if you think UPS is different - http://3rj.com/ComputerViaUPS/ Took a month to get the estimator out, and it's been a month since I've seen him. Cost me a customer. | ||
| Jamil Abbasy (Jamooche) Senior Member Username: Jamooche Post Number: 424 Registered: 05-2003 |
Cool. Look forward to reading your article Paul. When I sold my 18" LR wheels, UPS must have thrown them out of the truck as the buyer called me yelling that they were all dented up. | ||
| Axel Haakonsen (Axel) Moderator Username: Axel Post Number: 1072 Registered: 02-2003 |
Peter, In my area UPS is night and day from Fedex. My UPS guy has even on a few occasions put stuff away in the garage for me when I am not there, becuase he know that some of the Rover stuff I get is too heavy for my elderly mother in law who lives downstairs. Out of all the Dweb related shipments that have gone out, they have only lost one. And they reimbursed for it, no questions asked. - Axel | ||
| Art Bitterman (Aardvark) Member Username: Aardvark Post Number: 93 Registered: 05-2003 |
Paul- Looks like a great set-up! Except! You got the positive (hot) cables running across the battery hold-down-which will be earthed (or grounded for us Americans). There's a chance that sooner or later, the cables COULD rub through the insulation and short out. Slim, I will grant you! But better to make things idiot/fool/worst case proof! Art 1960 SII "Aardvark" | ||
| Ryan Roundy (Rrefxut) Member Username: Rrefxut Post Number: 77 Registered: 12-2003 |
Not a fan of Fed Ex either. Get this... I am a pyrotechnition, so I had some explosives comming in from Cali. Used and payed for Fed Ex's specialized shipping of "class A" explosives, which isn't cheap. All Boxes were clearly marked with huge orange stickers and in this case, the boxes were required to be recieved and signed by myself, they even were told when I'de be in the shop, and were suppose to deliver them at 2:00 on a Tuesday. They Ended up delivering them late Monday afternoon,when my crew was all out on location, and had the janitor sign for them. I come in Tuesday morning to find 14 boxes marked "explosive" all over my office and computer desk. Wasn't too happy as you can imagine! Had ATF came in and found them not properly stored... I would have been in a world of trouble. Complained quite a bit to the poor lady at their info line... but never heard anything back on it. Haven't really been a fan of fed ex since, but they're still the only ones who will ship this kind of frieght. Ryan | ||
| Sandy Deke (Disco_deke) New Member Username: Disco_deke Post Number: 19 Registered: 02-2004 |
Most of my problems have been with crooked, rip off dealers and LR churning out certain crappy components (electrics, rotoflex, R380s, power steering boxes, etc.) year after year with little or no improvement. My experience with aftermarket vendors has generally been very good and their components are superior and usually cheaper than factory parts from the dealer. They've actually been my salvation, otherwise I would have traded this rig off years ago. The only negative experience I've had with aftermarket vendors was with British Car Co. (RPi's old west coast distributor). They shipped me the wrong motor and gave me a lot of BS trying to get if rectified. These days you can order direct from RPi and get a motor shipped from the UK for a lot cheaper than you could from their US distributors. Now, if I could only get an entire aftermarket electrical system to eliminate these blasted Lucas gremlins... | ||
| Paul D. Morgan (V22guy) Dweb Lounge Member Username: V22guy Post Number: 2580 Registered: 02-2002 |
Art, I was thinking about applying flex-conduit along that 4 guage jumper for that reason. The movement / vibration seems to be very slim, however there is nothing like a little prevention. Axel, After this incident, I will avoid Fedex at all cost. Here in Jacksonville, NC; UPS kicks ass. Everything I have had shipped to my office (winch, pelicans, whatever) all make it on time and to my desk. I sold my MTR's to a guy in Chicago and they were shipped UPS. When UPS came to pick them up, it was first class service all the way. | ||
| ken knebusch (Charlotterover) Senior Member Username: Charlotterover Post Number: 304 Registered: 02-2002 |
UPS is great here for us too. We have two pickups a day and usually no problems. We let our UPS service rep handle any problems that do occur. Makes it a lot easier to solve those problems like Paul had! | ||
| ken knebusch (Charlotterover) Senior Member Username: Charlotterover Post Number: 305 Registered: 02-2002 |
Nice setup Paul! | ||
| Tim '92 RR (Snowman) Senior Member Username: Snowman Post Number: 706 Registered: 12-2002 |
My UPS story: I had a product arrive once at my former office with bootprints all over the outside of the box. The item was damaged beyond repair. It had obviously been walked on. We had to beg the suit they sent to investigate for a credit. We had daily pick up, delivery and a monthly contract with them. What a joke. Tim | ||
| Craig Kobayashi (Koby) Dweb Lounge Member Username: Koby Post Number: 1154 Registered: 02-2002 |
Looks great Paul, I'm glad you stuck with the Audiopipes. | ||
| Paul D. Morgan (V22guy) Dweb Lounge Member Username: V22guy Post Number: 2584 Registered: 02-2002 |
Yeah, I had doubt because I could not accurately measure the gauge of the pos wires. But after talking to you and John emailing me a couple of pics, I decided to go for it. | ||
| Tom V (Cozmo) Member Username: Cozmo Post Number: 237 Registered: 09-2002 |
Of customer service and shipping, I've had good and bad experiences with both UPS and Fedex. But John Lee at EE is the best. When ordering springs for my DII he talked me out of the extra heavy duty springs. Not any easy task when I get an idea in my head and he did it with such a gentle touch. Thanks again John I'm very happy with the set up you sold me. | ||
| Craig Kobayashi (Koby) Dweb Lounge Member Username: Koby Post Number: 1159 Registered: 02-2002 |
I sense a Mastercard "priceless" commercial coming on. | ||
| Tom V (Cozmo) Member Username: Cozmo Post Number: 238 Registered: 09-2002 |
Maybe "How John Lee Saved My Ass" | ||
| Aaron Richardet (Draaronr) Senior Member Username: Draaronr Post Number: 505 Registered: 09-2002 |
Gotta give my props to EE also. While they are not the least expensive they have top notch customer support, before and after the sale. Koby isn't owning a rover in general priceless, at least that is what my credit card company seems to think with all the reciepts? | ||
| Glenn Guinto (Glenn) Senior Member Username: Glenn Post Number: 849 Registered: 02-2002 |
LOL... owning a rover is indeed priceless. I recently found out that PayPal keeps a history on all your purchases/transactions from day 1 (in my case, about 3 years ago). What a depressing day it was when I looked at the transaction history...  | ||
| Paul D. Morgan (V22guy) Dweb Lounge Member Username: V22guy Post Number: 2585 Registered: 02-2002 |
Yeah, it never ends. Looking for some rotors and pads now. You know, something aftermarket that will last longer than 20K. |
