By Dan on Saturday, July 28, 2001 - 10:23 am: Edit

Here�s the deal, my '00 Disco II was coming up on its 30,000-mile service call. At the same time it had a few other problems that would fall under a warranty service call, like an oil pan leak, service engine light on, and hard down shift into second and first and trans slipping when put in drive.

So, I called the dealer and set up a date to take it in. Now because I bought the Disco used the dealer won�t provide a loaner, but under the warranty a loaner is provided for service calls. So the dealer said no loaner, hence this post. Have any of you been in a situation like this and how did your dealer handle it? Its not really a big deal, and I would expect this out of your average Ford/Chevy/Dodge dealer. Guess I just didn�t expect a Rover dealer to split hairs like that.

By gil on Sunday, July 29, 2001 - 05:07 am: Edit

there are no loaners supplied under warranty. is the dealers discretion as to whether they give a loaner or not. often if you buy from one dealer and service at another, they will not provide a loaner vehicle. i know of one dealer that provides NO loaner cars, regardless of anything. if someone told you that a loaner is provided under warranty, they were not telling the truth.

By Dan on Sunday, July 29, 2001 - 05:38 am: Edit

No, on one told me that a loaner was provided by Land Rover as part of warranty work, I just assumed it was by the way the dealer explained it. Thanks for taking the time to respond.

By C.Frezza on Sunday, July 29, 2001 - 01:47 pm: Edit

Well, there is a difference between a dealership and a LR Center. I have similiar problems with a local LR dealer that also sells Mercedes and BMW but when I go to the LR Center an hour away, they seem to always take care of me...

By Dan on Sunday, July 29, 2001 - 04:02 pm: Edit

Yeah, that makes sense. I'll ask weather they're a dealer or a LR center. Thanks for taking the time to respond.

By Andy Nix (Andy) on Sunday, July 29, 2001 - 04:24 pm: Edit

Seattle and Bellevue LR in Washington give you a loaner after being a customer for a year, or buying a vehicle from them, or if they like you...

Andy

By jason mack on Sunday, July 29, 2001 - 04:28 pm: Edit

LR dealers have the option of enrolling in a loaner car program provided by land rover. It allows the dealer to give customers a loaner and then bill the usage to LR. I think its called the service loaner car program (slcp). If they are participating in the program they have a limited number of days they can loan a car to a customer and expect to get reimbersed. Also the dealer will only get the daily "loaner" allowance ($25) if they are performing warranty repairs. loaners given to customers who are having non warranty repairs done are not reimbursed by LR so the dealer eats that. So, like everything else at the dealership, it all boils down to how much they stand to profit on the deal...

By gil on Monday, July 30, 2001 - 02:36 am: Edit

...or again, how much they like you..

By Dan on Monday, July 30, 2001 - 06:07 am: Edit

I would assume how much they like you is directly related to weather they think you might buy a vehicle from them in the future.

By Steve (Steve2) on Monday, July 30, 2001 - 06:28 am: Edit

i go to l/r thousand oaks - and they are always very accomodating. usually with a 30k you should get a car - it is an expensive service!

steve

By dlr on Monday, July 30, 2001 - 09:31 am: Edit

If you didn't buy the vehicle from the dealer you are servicing it at, you have no claim whatsoever to a loaner. The SALES department pays for each day a customer is in a loaner (whether its a Land Rover, Express, Enterprise, whatever). It is, in a roundabout way, an advertising expense. Therefore, there is no way in he*l the dealer will give you one if you didn't buy the car there. In rare circumstances, (as in, if you used to live in CA but moved to FL, and the CA dealer says to the FL dealer that you are a very good customer & please treat you right) you MAY get a loaner.

By Dan on Monday, July 30, 2001 - 11:06 am: Edit

Dude

When I took the car there 5 or 6 months ago for a service call they provided a loaner no questions asked. Maybe you ought to check out Jason�s post about 4 up.

I was very impressed with Land Rover of Louisville on that visit. They provided a loaner without my asking, found and corrected some problems I wasn�t aware of, and did some recall work. This time their attitude seems to be that they aren�t going to do anything they don�t absolutely have to. Hell, one reason it�s there now is because the oil pan started leaking after being worked on by them during the first visit. But now their not sure that falls under warranty repair. They were suppose to call me today and let me know, well its now basically the end of the work day and I still have not heard from them.

By tc on Monday, July 30, 2001 - 01:40 pm: Edit

I was told by my dealer, Landrover of Marin, they will provide a loaner for every major scheduled maintence service. I just did my 90,000 with a cost of $827.00 and I got a loaner.

By Greg Davis on Tuesday, July 31, 2001 - 05:36 am: Edit

Dan, my DSII went in for 30K service on Friday. I called the Monday prior to schedule so a loaner would be reserved for me. I had to work late Friday and couldn't get to the dealer before they closed. I called and told them I wouldn't make it. They said that's fine, just bring it in on Sat morning. The kicker is I bought my vehicle at auction, not from them. Earlier when I had warranty work done I didn't get a loaner. I guess if you foot the bill, the chances of getting a loaner increase.

By Charles Van Cleef (Charles007) on Tuesday, August 07, 2001 - 11:37 am: Edit

A couple of cents worth...

LR of Dallas advertises a loaner for all service, and they have come through each time. One catch, though, is that the loaner is supposed to stay in Dallas County, which is several counties away from home. I've found that both with respect to availability and where you can take a loaner, the dealerships, in Dallas and elsewhere, are accomodating.

Unfortunately, I had to "lawyer up" on them one time for a two week service (new t-fer case under warranty) but, once I spoke to the manager, I received a sincere apology and a new loaner and drove it where I pleased. If the service advisor says "no", ask for his/her boss. Used LR or not, the service is very expensive; a loaner is not too much to ask.

How much is a 30K, assuming no complications?