Landrover Warranty Change

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Top of pagePrevious messageNext messageBottom of pageLink to this message   By AL on Wednesday, September 26, 2001 - 01:51 pm: Edit

Hi All,
After talking to LR service manager about lifts,
bullbar and tires for my 01 DISCO II. He mentioned if they do the install they will cover everything. So i get an OME hd kit for my baby and LR said any lift will void suspension, drivetrain, and electrical warranty.
So, I decided to contact another LR Dealer, they told me I should always get my truck worked on at the dealer I purchased it from.


PS. HELP!!!!!!

Top of pagePrevious messageNext messageBottom of pageLink to this message   By Bluegill (Bluegill) on Wednesday, September 26, 2001 - 02:03 pm: Edit

>"LR said any lift will void suspension, drivetrain, and electrical warranty."

ELECTRICAL? Jesus, what a bunch of frickin morons. LRNA is a big fat joke. Pathetic.

>"another LR Dealer, they told me I should always get my truck worked on at the dealer I purchased it from."

What the hell does that have to do with anything? Is dealer #2 incompetent (no, we would never think that)? I cannot believe that dealer #2 actually turned away a buck. That is not in keeping with the LRNA theme of take take take from the hapless consumer.

I'm so incredibly dissapointed that these fine off-road vehicles are backed by such a pathetic company. I will NEVER buy another Land Rover from anyone having anything to do with a dealer.

Top of pagePrevious messageNext messageBottom of pageLink to this message   By Danno on Wednesday, September 26, 2001 - 02:11 pm: Edit

try this site:
http://www.sema.org/warranty/

snippet from attachment A

"1.The Magnuson-Moss Warranty Act (15 U.S.C. 2302(C))

This federal law regulates warranties for the protection of consumers. The essence of this law concerning aftermarket auto parts is that a vehicle manufacturer may not condition a written or implied warranty on the consumers using parts or services which are identified by brand, trade, or corporate name (such as the vehicle makers brand) unless the parts or service are provided free of charge. The law means that the use of an aftermarket part alone is not cause for denying the warranty. However, the law's protection does not extend to aftermarket parts in situations where such parts actually caused the damage being claimed under the warranty. Further, consumers are advised to be aware of any specific terms or conditions stated in the warranty which may result in its being voided. The law states in relevant part:

“No warrantor of a consumer product may condition his written or implied warranty of such product on the consumers using, in connection with such product, any article or service (other than article or service provided without charge under the terms of the warranty) which is identified by brand, trade or corporate name....” (15 U.S.C. 2302(C))."

Top of pagePrevious messageNext messageBottom of pageLink to this message   By Danno on Wednesday, September 26, 2001 - 02:17 pm: Edit

which dealers are you dealing with?
there are some dealers that are asses, and some that are really cool about it. i know that that there are some dealers that love putting stuff on. i think that there are (were?) some dealers that carry aftermarket gear such as SafariGard.

Top of pagePrevious messageNext messageBottom of pageLink to this message   By AL on Wednesday, September 26, 2001 - 02:25 pm: Edit

As, I really started to love my Disco II with the new lift on, im taking her back to stock until warranty is over in 4yrs. I would love to keep it on the truck but, Havent had 2 good of luck with the truck since new 1)front brake calliper FELL out and destroyed the rim first 40 miles, second transfercase next week, diffrent sections of exhaust becoming rattly in past year.
Ive offroaded the beast about five times in past year.
THX
PS.
Is it FORD trying to get back at me for 3yr long suit or u guys have same probs with LR?

Top of pagePrevious messageNext messageBottom of pageLink to this message   By Danno on Wednesday, September 26, 2001 - 02:30 pm: Edit

i'm surprised they didn't say "offroading your vehicle will void you warranty"

who was the dealer?
if you feel strange about everything, you could get Genuine LR springs. not sure what is offered for the Disco II's

Top of pagePrevious messageNext messageBottom of pageLink to this message   By AL on Wednesday, September 26, 2001 - 02:33 pm: Edit

I just lost my 2001 Corvette convt to flood 3 weeks ago and was test driving 2001 Rhino RR for daily driver when i was asking the questions of above mentioned. I figured thats the time they would kiss up to me, but he said VOID VOID VOID.
DANNO, I talked to 4 diffrent dealers in Chicago area.

Top of pagePrevious messageNext messageBottom of pageLink to this message   By Eric N (Grnrvr) on Wednesday, September 26, 2001 - 02:45 pm: Edit

Are the aftermarket extended warrenties handled the same way by the dealers? Or do they look at it as it isn't coming out of their pocket so they look the other way? I ask this as I got an aftermarket extened warrenty and I'll be putting a lift on soon. My Disco is a 98 with a couple months left on the factory warrenty but, I'm wondering if I just threw $1800 out Kyle's window on the aftermarket one. Anyone have a problem getting their modified Disco worked on under aftermarket warrenty

Top of pagePrevious messageNext messageBottom of pageLink to this message   By Danno on Wednesday, September 26, 2001 - 02:49 pm: Edit

a friend with a modified D90 never had a problem with warranty work (normal or extended).

Top of pagePrevious messageNext messageBottom of pageLink to this message   By peter matusov on Wednesday, September 26, 2001 - 02:54 pm: Edit

damn, nice to recall that i started messin up my wife's disco after all the warranties expired...

didn't think about it then.

peter m

Top of pagePrevious messageNext messageBottom of pageLink to this message   By Jeff Bieler (Mrbieler) on Wednesday, September 26, 2001 - 02:55 pm: Edit

We've yet to have an questions of warranty work on our D1. It's got an OME MD lift and some other odds and ends. When the rear dif gave us trouble, the dealer asked me a few questions about the lift, told me that the 1 1/2" shouldn't cause the trouble I was having, and went to work.

One new third member later, and we're going strong. I think the trick is to find dealers who are as enthusiastic about the truck as you are.

Top of pagePrevious messageNext messageBottom of pageLink to this message   By Ho Chung (Ho) on Wednesday, September 26, 2001 - 07:48 pm: Edit

let's see if you guys agree with me:

the warranty seems to be less effective when you are an asshole to the service guys...

Top of pagePrevious messageNext messageBottom of pageLink to this message   By Eric N (Grnrvr) on Thursday, September 27, 2001 - 02:12 am: Edit

I like all the people that I have talked to so far at my dealer (LR Alexandria,VA) so being nice to them is easy. I'll just have to bring in a few dozen dounuts I guess once I mod my Disco and then need a warrenty repair just to be on the safe side. If it's a big job maybe the grill and cook them steaks for lunch. That ought to get some brownie points. :) I'm sure they wouldn't know what to think about that.

Top of pagePrevious messageNext messageBottom of pageLink to this message   By Bill Bettridge (Billb) on Thursday, September 27, 2001 - 02:17 am: Edit

Don't have a DII, but with my '97 I NEVER had any dealer warranty issues due to modifications - lift, swaybar removal, tire size, fender cutting, off road damage, etc, etc , etc - all warranty work (and there was lots of it) was handled just as that - WARRANTY work - no questions were ever asked.

Like others above mentioned - it has a lot to do with the relationships you build with a service dept, and probably also the tone of the dealership in general.

You've got alot of rights with a B-to-B warranty, and the onus is on the manufacturer to prove that any particular modification caused the defect - that is IF they want to go that far.

Keep the lift and have fun!

Top of pagePrevious messageNext messageBottom of pageLink to this message   By Redsrover (Redsrover) on Thursday, September 27, 2001 - 03:03 am: Edit

I think it depends on the dealer. I bought a 1997 Disco with OME HD springs and ARB non-Airbag front bumper from a private seller in NJ and drove it all the way back to Georgia. As it has an extended "Land Rover Assured" warranty up to 78k miles I have had the dealer do some work on it (new front drive shaft, new rear view mirror, door locks, seat switches, under hood insulation, transmission mounts, etc.) and they never even mentioned all the mods. Great folks. Oh, I use Land Rover North Point in Alpharetta, GA, part of the Hennessey group in Georgia.

Red

Top of pagePrevious messageNext messageBottom of pageLink to this message   By Murray (Cdnrvr) on Thursday, September 27, 2001 - 03:14 am: Edit

It's all about the dealer ... same seems to go with the rust warranty too. I just had the rust fixed on my truck - all it took was a phone call and it was done. When I asked if my mods effected my warranty - they said "nope and your truck looks awesome by the way."

Top of pagePrevious messageNext messageBottom of pageLink to this message   By Jeff on Thursday, September 27, 2001 - 03:25 am: Edit

Okay, bringing in a dozen doughnuts for quality work is a good idea. I do it all the time with the IT guys when I work at client sights, they become a lot more helpful.

Cooking steaks for lunch? Come on!

Top of pagePrevious messageNext messageBottom of pageLink to this message   By Eric N (Grnrvr) on Thursday, September 27, 2001 - 04:52 am: Edit

Hey it was just an idea for major work like engine overhaul or some thing like that. I'm pretty sure they wouldn't even let me do it if I offered. Pizza though would be more realistic.

Top of pagePrevious messageNext messageBottom of pageLink to this message   By peter matusov on Thursday, September 27, 2001 - 05:04 am: Edit

>let's see if you guys agree with me:
>
>the warranty seems to be less effective when you >are an asshole to the service guys...

ho,

this is how it works -
you come to a dealer and (at least pretend to) be nice to your SM.

they treat you like an idiot.

you nod approvingly (eat your shit), come back later, get a bill that's $100 more than the estimate (even with 15% discount!), chuckle at that, get all sorts of explanations or excuses, and drive away.

next time whatever the guys fixed breaks, you come ask how long it was supposed to last. now, you are treated as both idiot and asshole.

at least, this is how LR San Diego worked for me.

I suspect it is because Pioneer Centres in San Diego is a dealer for both LR and Porsche; and I could see that a guy with a two-pound gold chain bringing a 911 commands more attention than someone unshaven in a rumpled t-shirt with a dirty Disco. The guy in a Porsche just doesn't give a shit about being taken, until he has to come back two days or a week later (which I witnessed).

peter

Top of pagePrevious messageNext messageBottom of pageLink to this message   By Moe (Moe) on Thursday, September 27, 2001 - 05:35 am: Edit

>let's see if you guys agree with me:
>
>the warranty seems to be less effective when you >are an asshole to the service guys...

I'm with Ho on this one. A service advisor will often go to bat for you on warranty items if you treat them well--probably partly b/c they make more on that work than customer paid work. But, I also agree with Peter that they can walk all over you, steal your wallet and, and treat you like an idiot.

I have the extended warranty on the '96 until 98k miles. I've yet to have a problem with warranty items and have recieved $2 back in warranty work for every $1 laid out on the initial cost. On many occaisions I have told the SM the problem and to only replace if warranty covers it. They have always come through, even if it takes two visits :(

As a customer you need to tell the SM what you want. I often write it down, leave a copy in the car and one with SM. If you stand around like a dazed kangaroo, they will open the pouch and steal you donuts, or beer, or whatever they feed on.

Moe

Top of pagePrevious messageNext messageBottom of pageLink to this message   By peter matusov on Thursday, September 27, 2001 - 05:48 am: Edit

it doesn't help to have your wife on the side telling you "i don't want you working on my car!!!", either.

but - this was a mistake admitted :-)

peter

Top of pagePrevious messageNext messageBottom of pageLink to this message   By Eric N (Grnrvr) on Thursday, September 27, 2001 - 06:04 am: Edit

Ouch... Good thing that the Disco is mine. The little woman doesn't drive it and doesn't want to. She is happy with her little Suz. Sidekick.. Even though I keep telling her next time she goes out of town I'm going to put a 5" lift on it and take it down some trails. That always gets her going.

Top of pagePrevious messageNext messageBottom of pageLink to this message   By Danno on Thursday, September 27, 2001 - 06:10 am: Edit

the wife used to not like the ride after the 235/85's, 3" RTE springs and sway-bar removal.
hmmm, i wonder if it has anything to do with getting side-swiped in her 325 convertible??? now she enjoys driving it when i have to take her SAAB.

Top of pagePrevious messageNext messageBottom of pageLink to this message   By Ho Chung (Ho) on Thursday, September 27, 2001 - 06:36 am: Edit

peter,

note that not being an asshole is different from just being nice.

like most people here have commented,
you gotta build a relationship with the service manager, go wheeling with them in the dealer runs, get to know them, share a beer or two around the campfire, and show them you are knowledgeable to the point they call you to ask questions about disco mods.

then they can't rip you off because they know that you know what's up.

the assholes i was talking about ... are the ones i've met in the dealer in the waiting room.
saying things like "i paid $$$ for this LAND ROVER and it breaks down every goddamned week..." and get even with the service advisors.

you know you gotta work with the service crew. they are there to help you. to clean up the mess that some moron pooped in the assembly line on some friday afternoon. :)

Top of pagePrevious messageNext messageBottom of pageLink to this message   By peter matusov on Thursday, September 27, 2001 - 06:48 am: Edit

>go wheeling with them in the dealer runs

done that.

> you know you gotta work with the service crew. they are there to help you. to clean up the mess
that some moron pooped in the assembly line on some friday afternoon.

I am fine with this concept. What i don't like is having to pay for, and clean up after, the mess that the dealer left behind, not the assembly line.

but ho, the problem is, why do i have to build any relationship with the dealer's personnel, except for me paying for work honestly done?

besides, it is easier for me to build the relationship you mentioned with the guy who took his time to re-do the rear main seal three times and make absolutely sure it didn't leak again, and only charged me what the book said, than with the guys who would argue with me forever that whatever black stain i see on my oil pan is oil "seep", not "leak," and therefore not covered by the warranty.

no ho, i am not planning to build any relationship with LR San Diego.

peter

Top of pagePrevious messageNext messageBottom of pageLink to this message   By Ho Chung (Ho) on Thursday, September 27, 2001 - 07:00 am: Edit

"but ho, the problem is, why do i have to build any relationship with the dealer's personnel, except for me paying for work honestly done? "

true, can't argue with that.
perhaps you need a service advisor

Top of pagePrevious messageNext messageBottom of pageLink to this message   By Bluegill (Bluegill) on Thursday, September 27, 2001 - 08:10 am: Edit

Ho, some dealers are just plain rotten. I need to be nice and build a relationship with a rotten dealer about as much as I need to build a relationship with the guy who wants to mug me in a dark alley.

Whatever happened to taking your vehicle in to the experts for repair (warranty or otherwise), having the repairs done with a smile, paying the bill with a smile, and going home happy? Why is it that some people feel that they have to kiss ass, buy donuts & pizza, and generally swallow their dignity to deal with a dealer?

If you're chummy with your service guys, then great. True friends are invaluable. I can't think of a better situation than to have a Rover-certified mechanic or service rep as a genuine friend. But they should be your friend because they are quality friend material, not just because you have to get on their good side to avoid being robbed blind. I'm talkin cause & effect here...

Just some of my thoughts...I'm goddamn sick & tired of getting screwed and hearing about others getting screwed by these temperamental dealer demi-gods. The good dealers are simiply doing their jobs. The great dealers are putting in the extra effort. The bad dealers are doing neither.

Top of pagePrevious messageNext messageBottom of pageLink to this message   By AL on Thursday, September 27, 2001 - 08:12 am: Edit

Thx All for the advise, I just humg up the phone from the dealer that i purchased my DiscoII. He asked if i was still interested in the 2001 RHINO RR. My response 2 him was that i had warranty issues to iron out with the dealer and will see what the out come will be. My response to taking care of service guys, They do all oil changes at $50.00 a pop, they get a $10.00 tip and they make me wait for about 2hrs and i dont complain. Sent them 4 customers and they all purchased a LR and one 2001 BMW M3.
I think i do my part as being nice and taking care of them.

Top of pagePrevious messageNext messageBottom of pageLink to this message   By Ron on Thursday, September 27, 2001 - 08:13 am: Edit

You tip the service guys?

Ron

Top of pagePrevious messageNext messageBottom of pageLink to this message   By AL on Thursday, September 27, 2001 - 08:17 am: Edit

yes, I do. They clean and wash the truck.They dont do that good like LEXUS does,lol. But i go to every LR outing with dealer and local LR club.

Top of pagePrevious messageNext messageBottom of pageLink to this message   By Bluegill (Bluegill) on Thursday, September 27, 2001 - 08:20 am: Edit

Hey Ron, maybe we're in the wrong line of work!

Top of pagePrevious messageNext messageBottom of pageLink to this message   By Eric N (Grnrvr) on Thursday, September 27, 2001 - 08:27 am: Edit

They can tell whenever I've come and waited while they do service. I always leave behind a collection of off road and gun mags amidst their wall street journals.

Top of pagePrevious messageNext messageBottom of pageLink to this message   By Ron on Thursday, September 27, 2001 - 08:28 am: Edit

I want to be a tech.

Anyone think I am qualified?

Ron

Top of pagePrevious messageNext messageBottom of pageLink to this message   By Bluegill (Bluegill) on Thursday, September 27, 2001 - 08:30 am: Edit

I'm afraid I'd bring my beast to you for an oil change and it would come back with Dana 60s and three axles :)

Top of pagePrevious messageNext messageBottom of pageLink to this message   By Michel on Thursday, September 27, 2001 - 08:37 am: Edit

Why don't you just suck his dick? Maybe he'll be nice, or maybe he'll ask you to bend over....


Michel

Top of pagePrevious messageNext messageBottom of pageLink to this message   By Eric N (Grnrvr) on Thursday, September 27, 2001 - 08:42 am: Edit

Ouch.

Top of pagePrevious messageNext messageBottom of pageLink to this message   By Bluegill (Bluegill) on Thursday, September 27, 2001 - 08:48 am: Edit

yeah, double ouch

Top of pagePrevious messageNext messageBottom of pageLink to this message   By gp (Garrett) on Thursday, September 27, 2001 - 08:54 am: Edit

can i get on that and third that?!!

real...real nice clark.

Top of pagePrevious messageNext messageBottom of pageLink to this message   By peter matusov on Thursday, September 27, 2001 - 09:00 am: Edit

BlueGill -

my Rangie might turn up one day with a Dana 44 from some old Wagoneer :-)

Michel -

those were my feelings when i read ho's suggestion on building relationship with the dealer.

peter

Top of pagePrevious messageNext messageBottom of pageLink to this message   By Michel on Thursday, September 27, 2001 - 09:02 am: Edit

But you are so diplomatic about it :-)

Michel

Top of pagePrevious messageNext messageBottom of pageLink to this message   By cyson on Thursday, September 27, 2001 - 06:27 pm: Edit

I don't know about the other dealers out there, but mine has been pretty reasonable thus far. They've always carried and supported aftermarket upgrades.

Perhaps it helps that Craig is the parts guy.

Lately, I have noticed that these people simply look like they're stressed out or something. I mean blood-shot eyes and the sighs to go with it. I'm almost afraid to tell them about the little problems with my Disco 2. I'd feel too bad for pushing them any farther than they already are.

Basically, I'm pretty sure the crappy service mostly comes from lazy and/or cranky individuals. People who simply hate what they're doing.


chu

Top of pagePrevious messageNext messageBottom of pageLink to this message   By han chung on Thursday, September 27, 2001 - 08:05 pm: Edit

peter,
it sucks that your dealer does it to you everytime... isn't there another one in sd?
this is my understanding of what ho's means by...
>the warranty seems to be less effective when you >are an asshole to the service guys...
there are many things we can damage and break while off roading or daily driving for that matter and sometimes some things will or will not be fixed under warranty depending on explanations mood service advisor-customer relationship lots of things. basically kiss ass to get more milage out of your warranty, not for just getting routine service done properly.


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