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  #51  
Old 12-13-2018, 11:52 PM
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So, if the starter cost you $275 and you spent two hours fixing it, you would have charged $480. 20% part markup and $75 hourly rate. I'm guessing Nick probably wouldn't have taken exception to that.
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Originally Posted by discostew View Post
I work in a dealer 50 hours a week and have a shop near my house. At that shop I mostly work on my own stuff, but people find me and ask me to do jobs. When I do take a job the rate I charge is half what they charge at the dealership, $75 a book hour. If I have to put my money out for parts I charge 20% for that.

I have a hard time working on this old shit at work because of parts availability, and parts dept people who really struggle with the old stuff. I finally won a battle and was able to refuse one and it left. Thank God. It's not cause I don't like the trucks, it's just the wrong arena for that old stuff. I have used parts but can't sell them to people because the policy at the dealer won't allow it. Probably for good reason.

Anyone on this board who fixes cars for a living will understand a saying I have for when this type of job pisses backwards on you. " I'm sorry I took the money"

Another thing I will tell you with certainty. I can tell you how the whole transaction is going to go after the first 5 words out of the customers mouth. So read that opening post again, and put yourself in that shop owners place. If it was me towing it out would have been the only option. Cause if you bring it to me and I quote you a reasonable price, and you question that price we're done.
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  #52  
Old 12-14-2018, 02:23 AM
BarryO BarryO is offline
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Sooo, the OP has his rig towed to an indy shop. In Northern NJ, one of the most expensive regions in the country. Right there, you know it's gonna cost him. The shop quotes him a price for repair higher than he'd like it to be. OK, we've all been there. 'sounds like the shop was ethical about it; they quoted the price before starting any work and didn't charge anything for looking at.

Then things get a bit odd. The OP is almost lecturing the shop owner about his business model, where he thinks the shop should fit in the marketplace, and even what he thinks his overhead is (or should be)(?). If you want to take your business elsewhere, go ahead, but this seems weird to me. Then again, I'm not a good haggler, and maybe some folks do things like this as a normal course of things.

I know a few high-end "Rover specialists" that charge a pretty penny. They cater to owners of late-model Rangies and other expensive low-mileage rigs; ones that are out of warranty where the owners are looking for an alternative to a maybe long-distance dealer, but are still looking for the Exclusive European Service Experience. They must be doing OK in that segment. No one would take a ~20 year old rig there for service; not more than once anyway. That doesn't mean they're not serving a market need. I would think there'd be a good market for that sort of thing in the greater NYC area.
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Last edited by BarryO; 12-14-2018 at 02:57 AM.
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  #53  
Old 12-14-2018, 06:34 AM
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Dude, what is wrong with you?
Oh, he's just D'webs newest tough guy. He's really not that mean in real life. I hear he collects ceramic kittens.
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  #54  
Old 12-14-2018, 10:23 AM
DiscoPhoto DiscoPhoto is offline
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Quote:
Originally Posted by fishEH View Post
So, if the starter cost you $275 and you spent two hours fixing it, you would have charged $480. 20% part markup and $75 hourly rate. I'm guessing Nick probably wouldn't have taken exception to that.
$75/hr is not a reasonable rate in the area OP is in, that's a craigslist mechanic at best, not a rover specialist. Sure, where you or I live it's low but reasonable, but it's a lot different in the city.
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  #55  
Old 12-14-2018, 11:57 AM
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  #56  
Old 12-14-2018, 12:33 PM
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Quote:
Originally Posted by fishEH View Post
So, if the starter cost you $275 and you spent two hours fixing it, you would have charged $480. 20% part markup and $75 hourly rate. I'm guessing Nick probably wouldn't have taken exception to that.
$75.00 per hour is low. I'm in Birmingham, Al and we have $95.00 per hour rate. Alabama does not have the highest median income. I would expect the northeast or southwest to be well above $100.00 per hour at any shop.
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  #57  
Old 12-14-2018, 03:14 PM
discostew discostew is online now
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Originally Posted by jprover2 View Post
$75.00 per hour is low. I'm in Birmingham, Al and we have $95.00 per hour rate. Alabama does not have the highest median income. I would expect the northeast or southwest to be well above $100.00 per hour at any shop.
I'm really not trying to run a shop here. Just setting up my retirement gig.
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  #58  
Old 12-14-2018, 03:20 PM
discostew discostew is online now
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Quote:
Originally Posted by fishEH View Post
So, if the starter cost you $275 and you spent two hours fixing it, you would have charged $480. 20% part markup and $75 hourly rate. I'm guessing Nick probably wouldn't have taken exception to that.
Well. I looked up the labor time on a D2 starter. It's actually .5 warranty time. So about .75 or just round up to an hour. Whatever you say the starter cost. So yea what ever. But I am a Rover Speacialists I suppose. All I've done is fix them for a living since 1999. The people I call customers wouldn't cry about the cost of a starter.
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  #59  
Old 12-17-2018, 01:36 PM
kennith kennith is offline
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Quote:
He had a replacement in stock, the truck was on the lift, and could do the work immediately.
That's the most important sentence in the original post.

Convenience is the most coveted and expensive luxury. Everyone endures it in one way or another. Your Starbucks coffee, that soda you bought when filling up, popcorn at a theater, paper plates, and immediate service with all parts available.

At a different time, with the truck off the lift, with a scheduled appointment... Those factors may have changed the quote a bit. The time to negotiate is before she's on the bed with her skirt around her ears. The psychological effect of seeing your vehicle on a lift cannot be underestimated in regard to perceived value of service immediacy.

I'm no professional mechanic, but I suspect that he had a choice between back burners, a break, or doing that job. It took a bit more than might have been expected to encourage the last option. That's probably the end of the story. He fixed that vehicle when he could have been kicking back or catching up.

The only strange thing I'm seeing here is one of the most canned conversations I've ever seen quoted. If I encountered that in reality I'd seriously question whether or not we've been invaded by alien androids. It's like a script for a bad commercial from 1983.

Is the price reasonable? Well... Was it paid? If so, it was reasonable, given the circumstances. It may not have been palatable, but it was reasonable. People here aren't wrong; very few want to touch older Land Rovers now. Those who will do so are therefore more valuable, whether or not they choose to charge for that value.

Dude just tripped and ended up landing bent over a barrel, in the end. It happens.

Cheers,

Kennith
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  #60  
Old 12-19-2018, 03:47 PM
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Very true.
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