Often, you have the ability to select a repair shop.
A family member recently rear-ended another vehicle while driving his 2000 Infiniti G20T.
I shit you not, the only damage was a slightly bent radiator support, hood catch (which still worked), and the hood itself. Sure, some paint was needed, but that was it.
The car was perfectly drivable. No mechanical damage at all. As far as I was concerned, I was looking at $200. There is no question at all that I could have solved every one of those problems with my bare fucking hands, (though the hood wouldn't have been perfect). I've sorted worse body issues with muscle alone.
State Farm treated him well, and towed the car to a body shop.
I came along for the ride, to be sure the paperwork was in order. We brought out the fellow to look over the vehicle, and eventually he came back with a tentative quote (later proving to be the actual charged amount), which was well over $3,000.
Man, my jaw hit the floor.
I saw that as wonderful justification for entertaining myself, but the person I was with knew it was coming so he insisted that we leave.
Once all the money had moved, the car was repaired, and I was sure I wouldn't fuck up anyone's chi, I called State Farm and reported the shop.
State Farm was very helpful throughout the process, or so I understand. The outrageous repair cost was not their doing. The owner of the car found out too late that he had the option to pick another shop for a quote. Luckily, the car wasn't totaled either way.
The same thing happened every time my Jag has been hit in parking lots (I now take up four spaces). The first time, the front wing was bent at the rear. A few hours of actual body work would have sorted it. That's what I specifically told them to do.
I came back to a new panel, that didn't even fit properly (1/2" panel gap in one area), and suffered no shortage of orange peel. They wanted $2,000 for the repair. When I asked why, they said they replaced it with a Genuine Jaguar wing, purchased at the parts counter from a Jaguar Dealership.
Yeah...
I called him a liar, and illustrated that a liar is automatically a coward. A single tail lamp on that car, used, costs upwards of $600 (trust me, I know). A used door handle can be $350. So how, I wonder, did he expect me to believe he picked up a brand new Genuine panel, from the dealership, for less than the $2,000 total cost of the repair. It was aftermarket shit and he knew it.
This is a situation where the repair should indeed have been at least $5,000. To make matters worse, he scrapped the original panel! I'm sentimental about original parts on cars, when I don't plan to improve those parts.
There was nothing I could do about it at that point, so I told him that sooner or later, I'd have it repaired properly, with a real Genuine panel and a proper paint job. He didn't seem phased, until I told him I'm going to bring him the bill.
As soon as I find my Mexicans again, I'll buy the panel and have them go at it. Once I get the cash back on the panel, I'm going to charge him his own labor rate for their time; giving them every single red cent of it. They deserve it.
He knows it's coming.
That reminds me of the time a shop came very close to charging someone $3,000 for a "new" 4.0 RV8, top to bottom, because their old one was beyond repair. First off, I think we all know you can't get a new RV8 for $3,000. Second, the damage was limited to stripped head threads. I gave it $50.00 of Heli-Coil, and everything was good.
I don't involve myself in collisions, but I have routinely dealt with them when someone I know does something stupid. I make sure they get the car back, and either I sell it for them or find a nice place to fix it.
Quite often, it's better just to go through the motions as the law requires, don't ask for money, and simply fix the damned thing yourself.
That Discovery could have been saved with the help of the community's used parts network and some time or a nice local mechanic, and would certainly have been repairable for less than it's value.
I hate to see that happen.
Cheers,
Kennith