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Is the "key code" something I can get over the phone, fax, email, or do I need to go into dealership to get that?

I bought this DII a few years ago and was told the guy would get the second key from his wife and send to me. Weeks/months passed and I never got the key. Yesterday, I dropped my keys while snowblowing and found only the plastic and chewed up fob pcb. I couldn't find the shank and the fob no...