another good one is cascade designs!
cascade designs this is heather.
hi heather, i need to get a part for an msr whisperlite.
what part do you need?
i need a priming cup. the original worked itself off and is mia.
whats your adress?
yada yada....
alright, i will send you one in just a minute.
sweet!
2 days later...new priming cup in hand with some sweet stickers to boot.
2 years ago....
cascade designs this is so and so.
hi so and so, i need a part for an msr whisperlite.
what part do you need?
i need a new pump assembly, one of the plastic retainers for the shaft broke.
what is your adress?
yadayada.
ok, i will send one out.
a few years ago...
cascade designs this is so and so...
hi so and so, i need to look in to getting a replacement platypus bladder.
what seems to be the problem?
the mouth piece is warped and leaking. possibly from heat exposure from being left in a car but im not really sure what happened to it.
what size?
whats your adress?
yada yada....
ok, i will send you one out!
sweet!
never once placed on hold or had a call transferred. no call longer than a few minutes. never questioned or hassled and never charged. the north face on the other hand wants money for everything even when it is due to inferior product. i have dealt with mountain hardware over zippers a couple of times....just as good as cascade designs...no hassles!
enjoy!