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Dobie Disco (Mary)
| | Posted on Thursday, November 07, 2002 - 03:18 pm: | 
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'99 D1 went in the shop 10/28 for an oil change and new lifters. On 10/29, advised proper 30k service hadn't been done and that the heads would need to be machined at my expense, etc. This would take a few days. I stopped by on Friday to check on things and was told the parts were on their way back from the machine shop. Monday, I was advised that the chemical/solution used by the machine shop was too strong and they were having to replace the valve gaskets. Is the length of time and the chemical issue sounding reasonable? I do plan on starting to do certain things myself, but have only had it 6 months and am using this site as my tutorial. This one caught me by surprise! Thanks!!! |
ed petrush (Exp)
| | Posted on Thursday, November 07, 2002 - 03:29 pm: |
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would love to hear their explaination on how they went from an oil/filter change to a head job?? As for the 14 days to fix.. that is a bit much.. you are obviously not a priority in their day.. 3 days at most depending on shop schedule not 2 weeks. |
Paul T. Schram (Paulschram)
| | Posted on Thursday, November 07, 2002 - 03:31 pm: |
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Thanx Ed, I wanted to say something, but couldn't figure out how to do it "Right".
Mary-next time, come here first! Was this a dealership that did this to you?
Paul |
ed petrush (Exp)
| | Posted on Thursday, November 07, 2002 - 03:34 pm: |
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i am still thinking about this one... not sure how the lack of 30k service would effect the head either.. it sounds like the fleeced you.. sorry to say... if you just bought it.. maybe you can find out if the previous owner had LR do any of the service work..if so.. you might get LR to pay for it.. |
chris browne
| | Posted on Thursday, November 07, 2002 - 03:51 pm: |
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A 99 d1- Don't they have a four year warranty? |
ed petrush (Exp)
| | Posted on Thursday, November 07, 2002 - 03:54 pm: |
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warranty unless they can proof neglect... |
Paul T. Schram (Paulschram)
| | Posted on Thursday, November 07, 2002 - 04:05 pm: |
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Sounds hinky!!!
I hope they didn't think they saw a defenseless mechanically ignorant (not intended to be demeaning) woman and thought this was a way to make a boat payment.
If so, they don't know how powerful the Discoweb team can be! That PDA in Ho's pocket is powerful Mojo!
Rest assured, we'll fleece it out of them, or shut down the entire internet so badly, it will require Al Gore to put it back together again, right guys?
Mary, we got your back. |
RJ Clayton (Tozovr)
| | Posted on Thursday, November 07, 2002 - 07:38 pm: |
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Yeah, Mary, Maybe post the Phone number of the shop and the name of the Manager? I'm sure they could explain it better if they had a chance to do it 7,893 times because we keep calling and asking LOL....these skumdogs will learn! |
Dobie Disco (Mary)
| | Posted on Sunday, November 10, 2002 - 01:20 am: |
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No offense taken, Paul! The LR dealership called right after I'd posted and said it was ready...$1,450. They'd quoted $1,200, so I told them I would need to understand where the additional $$$ came from, since they said part of the labor for the valve job would be covered under warranty since the lifters were covered. When I arrived, it was back down to $1,200.
I bought it in April as a lease return (not from the LR dealer), I'm in Houston and it was a Florida vehicle; contacted the owners to verify maintenance since the book was only stamped @ 7,500 and they said the Toyota dealership did the maintenance since they had a new Toyota. LR said there was a lot of sludge in the oil pan, that it didn't look like the 30k service had been completed (correctly) and it needed a valve job. The warranty expired 11/1, which is why I wanted to get it in for the lifters, but they said the valve job wouldn't be covered due to lack of proper maintenance. At $100/hr, it doesn't take long to cut into my dogs' allowance. While I'm somewhat mechanically inclined, this isn't something I'd be able to do and I must confess, I've been a bit intimidated by the Disco (don't want to screw anything up), so I come here for my continuing education!
Since there isn't any history of rust inspections, I asked that a few areas be checked and they advised there was no rust, but they could not stamp my book. So, I made the notes myself w/names and dates. Don't know why they wouldn't stamp it if there wasn't any damage?
Never did find out why it went from 3 days to over a week and a half. Ed was probably right, not a priority.
I'm hoping this was a fluke and won't ruin my plan to save up, sell my Exploder, and buy a run around car!
Thanks again for all the feedback. |
todd slater (Toddslater)
| | Posted on Sunday, November 10, 2002 - 02:00 am: |
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Mary,
I am sorry to say but I think you got royaly hosed.
"I was advised that the chemical/solution used by the machine shop was too strong and they were having to replace the valve gaskets. Is the length of time and the chemical issue sounding reasonable? "
This is truly the biggest crock of shit I have heard in quite sometime. Ask them to produce these woe begotten "valve gaskets" that were eaten by some bad juju. What a bunch of shit. |
Kyle
| | Posted on Sunday, November 10, 2002 - 09:01 am: |
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I must be completely missing something. Were there symptoms ? Driveability issues ? And Todd , yeah , the solvent can eat the valve stem seals but that is kinda included in a valve job from the get go...
Kyle |
Pugsly (Pugsly)
| | Posted on Sunday, November 10, 2002 - 09:38 am: |
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I don't know what dealership you went to, but I would sure never return there again. Find a good enthusiast-run garage, and go there.
Talk with the local LR club, http://www.houstonlandroverclub.com/index.html, and ask them who they go to.
I go to my local dealership for my LR that is still under warranty, but as soon as that is done I'm off to West Coast British (which does my Defender now). My local LR dealership does some really goofy stuff and has charged LR for some things that were not broken when I came in, but as long as I'm not paying a cent I'm not worrying about it. |
Dobie Disco (Mary)
| | Posted on Sunday, November 10, 2002 - 04:10 pm: |
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Kyle, I took it in for an oil change and to have the lifters checked, because there was a clattering sound when starting it up. |
Greg H
| | Posted on Sunday, November 10, 2002 - 05:44 pm: |
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Mary-
You're getting some good advice-never go back to that dealer unless it's to get them to correct something they did wrong or screwed up while doing the service that you just paid for!
I hate dealerships (not just LR). They charge you premium hourly rates and you really don't know who is actually working on your vehicle and my experience is they almost always do CRAP work and take longer than they estimate!
Get a good mechanic quick who is recommended by the local club members and have him look at your vehicle re: the work you had done. He/they may have others who have dealt with the local dealer and may know the LR factory service rep. to lodge a complaint on your behalf and maybe get some of your $$ back for CRAP! I don't know what "valve gaskets" they refer to. "Head" gaskets would be included in the job and certainly not put in solvent! The same appies to valve "seals". If they're referring to valve "guides" that would be their mistake not yours and they should pay for it. Houston is a large area and there should be an independent mechanic who knows LRs and uses quality parts you can help you.
Change your oil every 3-4k with quality oil and filter and you should never have a sludge problem.
Good luck! |
todd slater (Toddslater)
| | Posted on Monday, November 11, 2002 - 09:53 pm: |
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Kyle,
The main thing I was busting on in part two of my reply was the terminology...which no doubt the ••••••••••• probably used. "Valve gaskets" ...I have never heard a such a thing. Valve cover gaskets, rocker cover gaskets, yep...as you say valve stem seals...yep and as you say they are a given for a valve job....i'd lay a case a beer they never pulled the heads. |
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