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Author Message   lisa johnston (Lisa) Posted on Sunday, May 19, 2002 - 02:25 pm:    Initially posted this on the wrong board, so here I go again! My husband and I just got a 99 disco 1 with 45,000 miles on it, warranted to 62,000 miles. We are already in love with it and something tells me we'll be doing a lot of paper, rock, scissors to determine who gets to drive. After spending hours on this site, I'm a little apprehensive about what to expect repair/maintenance wise. We checked the dealers service records and noted no major problems. This is either very good, or we are due for a catastrophic breakdown. Any views on this? Also give me a name and location of a good do it yourself manual for the very mechanically challenged.   M. K. Watson (Lrover94) Posted on Sunday, May 19, 2002 - 04:04 pm:    dont sweat it, nothing more, or less will happen to your disco as would happen to any other motor vehicle, it just costs more. mike w   lisa johnston (Lisa) Posted on Sunday, May 19, 2002 - 04:07 pm:    I feel much better now. Thanks.   lisa johnston (Lisa) Posted on Sunday, May 19, 2002 - 04:09 pm:    I feel much better now. Thanks.   Moe Posted on Monday, May 20, 2002 - 12:12 pm:    Lisa, keep in mind that owners usually come to the board and post because they have problems. Rarely do people post about how sweet their vehicle is running, even though most of our vehicles are running very well. Also, the modifications we do, create their own problems. Pick up a factory (land rover) manual or the Haynes version and learn to do the simple things yourself, otherwise pay the dealer $80/hr to change the oil! I think these guys might have a good deal on manuals Discount Rovers   alyssa Posted on Monday, May 20, 2002 - 12:19 pm:    While you are under factory warranty, you must service your vehicle at the dealership for the duration of the warranty at factory recommended intervals. After that, you can do whatever you want.   Kyle Posted on Monday, May 20, 2002 - 12:43 pm:    Alyssa , its actually illegal to say what you just said. She can have her car serviced wherever she likes.. Is that what your dealership is telling all its customers ? Kyle   Anonymous Posted on Monday, May 20, 2002 - 01:28 pm:    yes master! prescious disco will not stray from dealer! nice master....good to us, master is....   alyssa Posted on Monday, May 20, 2002 - 03:08 pm:    To maintain federal emissions warranty, you can go wherever you want. To get recalls done, you can go wherever you want. You don't even have to change the oil even once to keep those warranties. However, for Land Rover to cover everything it should under Land Rover warranty, you need to service the vehicle within 1000 miles/30 days of recommended Land Rover service intervals, using the exact same fluids and parts as specified, using the Land Rover Service manual for the appropriate vehicle, with the service performed by a Land Rover approved technician. Kyle, what I said is not illegal. If I had said that about the emissions warranty, then it would be illegal. "Maintenance, replacement, or repair of the emission control devices and systems may be performed by any automotive repair establishment or individual using any certified parts."   Leslie N. Bright (Leslie) Posted on Monday, May 20, 2002 - 03:35 pm:    with the service performed by a Land Rover approved technician But I ain't got one within a two-hour drive.... the two nearest ones are over 100 miles away... and neither has service on Saturdays... FWIW..... -L   Kyle Posted on Monday, May 20, 2002 - 05:56 pm:    Alyssa , I have to check and verify but I am fairly certain the rest of it is wrong as well. Some dealers have put their ass in a bind saying that "Unless your service is done by us we wont warantee your vehicle" . As long as the establishment has used approved parts and the repairs/service were done by someone that was capable.. Now I dont doubt thats what you were told by Land Rover but as I said , I am fairly certain its false.... Kyle   Blue (Bluegill) Posted on Monday, May 20, 2002 - 06:15 pm:    so Leslie can only have a warrantied Land Rover if he's willing to travel 200 miles RT for an oil change? Nothin personal Alyssa, you've got lots of great info, but bullshit's gotta be called here. There's only one dealer in the State of AZ. I doubt people drive down from Prescott, Flagstaff, or up from Tucson for $80 oil changes. Of course the problem should be alleviated soon when the single Land Rover Scottsdale dealership splits into LRS South and LRS North   alyssa Posted on Monday, May 20, 2002 - 06:16 pm:    I read the official big long LRNA limited new vehicle warranty before posting my response to you, Kyle. It is up to LRNA whether or not they approve warranty work on a vehicle that wasn't serviced by Land Rover. It absolutely says that it wasn't serviced at recommended intervals in the ways specified that they have the right to deny the warranty. One of the reasons you bring it to a dealer is so that they can recognize any little problems before they become big ones. If you never brought it to a dealer and then you came in with 49,000 miles on your truck and gave them a laundry list of things to fix, especially if they are big items, LR is going to be suspect. Anyway, you should get a service loaner when you are in for scheduled maintenance, and it's only once every 7500 miles. I know that if I had a newer vehicle, and I had a warranty, I would want the dealer catching issues before they caused me trouble. I'm not paying for them to do the fixes, I'm in a loaner vehicle, and that's one less trip to the mechanic I have to make. I'm pretty happy. Like I said, once you're out of warranty, do whatever the hell you want. I think so many of us on this board are so far out of factory warranty that we really loathe the dealer because they charge so much more than Nathan, etc... It's only once you are out of warranty that the dealership gets really expensive. We are mechanically inclined, so we change our own oil. We tinker around and read the boards and find problems to look for and problem solve for ourselves. But we forget what a nice thing it is to be under factory warranty & to not have to worry about problem solving for your truck or having to find a cheaper alternative elsewhere. It is all covered.   Anonymous Posted on Monday, May 20, 2002 - 07:34 pm:    It is my understanding that LRNA submitts warranty claims to LR in the same manner as Authorized independent repair facility submit there claims for warranty work. My family has a shop and does that same procees for work to the big 3 and Asian car makers also   Anonymous Posted on Monday, May 20, 2002 - 08:06 pm:    Hate to say it but alyssa is right. If you do not have your service up to date LR has every right to put your warantee on hold. Irregardless of the "legality" of it or not (I am sure it is legal to the letter whether it is fair in spirit) LR gets really unhappy if you do not have your services done at LR dealers (does not matter which one) and somewhat on time. Now lets take a hypothetical here. Lisa comes into the dealer at 61,500 with a flashing check engine light. Turns out to need a valve job. Well the dealer has not seen Lisa since 45,000 when she bought the truck. Must be neglected. Oh no lisa says, I did everything and had it done at Joe's garage up the road and produces reciepts. The dealer says where is your Land Rover Fuel Conditioner application that was required at the 60,000 service? Oh, and the 52,500 where is the test book print out showing the O2 sensor performance? And even though you were correct for miles on the 60,000 it was actually 3 months overdue on time. The "evil" dealer could and would be within its rights to place the warantee on hold and not honor it for any one of these things. Most would not do anything like that but they COULD and anyone of those things COULD have contributed to the need for a valve job. So like it or not taking it to the dealer while you are under warantee is pretty much required. FWIW   Kyle Posted on Monday, May 20, 2002 - 08:16 pm:    Anon , its is illegal for any car maker to threaten warranty termination for having your car serviced by qualified personel other then Land Rover dealerships. The statement made was what I went after. I have been down this road before and car makers have lost this battle before. There are plenty of independants that are far more capable then some of the dealership staff and they have the same information available these days. Now , if you take your truck to Clem down the road who fucks it up I can completely understand them voiding your warranty. BUT , the statement made was what I had issue with... Kyle   Anonymous Posted on Monday, May 20, 2002 - 08:25 pm:    I could be mistaken because I never read the law myself(just on the news). Five or six years ago federal law was passed allowing a individual to perform his or her scheduled service(oil change) and still obligate manufacturer to honor warranty. I know very well what the warranty says 2 months after the purchase of my 98 disco I was denied any help when the main bearings were chewed up 12 days out of warranty. the local dealer by the way was and always has been very helpful and tried to help me with LRNA. The oil change records through LR was scetchy by thier standards, they would not help at all. I love my truck and will not get rid of it especialy with a brand new engine. My wife on the other hand refuses to buy another rover. Over the last 10 years we have purchased 9 new vehicles they lost a lot of sales on us alone. All over thier crap warranty based on oil change intervals (that fell well within Toyotas recomended oil changes). We all know the problems with Rovers and sludge plugs, main bearings and LRNA dodging warranty claims. My sugestion is have it servced on time by dealer only untill warranty is up. Then do the work yourself.   Anonymous Posted on Monday, May 20, 2002 - 08:27 pm:    "serviced by qualified personel" LR defination of a qualified personel is a LR trained tech. "There are plenty of independants that are far more capable then some of the dealership staff and they have the same information available these days." Not as far as rovers are concerned. How many places that are not dealers have testbook? Answer: Zero. Even if you include the aftermarket testbooks you are still talking about a handfull. You can't "correctly" do a tranny fluid change or a brake fluid flush on a DII w/o test book. While the personel might be good the equipment is rarely as good. Now don't get me wrong Kyle I agree with you but you have to see LR end of it to. I mean Joe's garage will generally screw stuff up if they are not familiar with rovers. What I am saying is that in LR's eyes it is next to impossible to get dealer quality service anywhere but a dealer and if you cop an attitude they can put your on warantee hold. But in reality it really only happens in cases of neglect or modification (ie no driveshaft replacement or T-case bearing replacement on lifted trucks or no engine work on engines that have not had oil changes) This is how LR "gets around" your statement.   Anonymous Posted on Monday, May 20, 2002 - 08:29 pm:    "To maintain federal emissions warranty, you can go wherever you want. You don't even have to change the oil even once to keep those warranties." This is wrong. Many services are considered required emmissions services by LR. So you are screwed there too.   M. K. Watson (Lrover94) Posted on Monday, May 20, 2002 - 10:21 pm:    Sounds like LRNA was alot like Ducati was before those boyz from western US of A bought them out (well they really didnt buy them out just 51% of the stock) anyways there was a time Ducati NA and the fellas in Bologna didnt get along. green headed monster problems. if you needed warranty work you were at the mercy of someone who could not speak english and had a bad attitude (no they arent french) anyways it was one of those i dont care what the law says i am Ducati and we do this way. this 'tude was often manifested by the local dealer who was pissed off from having the customer yelling at him on one line and a guy at DNA (Ducati NA) yelling at him on the other, then you add the "magic" that is Ducati (like lucas and other LR "magic) and well it was a big mess. as it turned out the local dealer carried the bikes and often would eat the repair to keep a customer. like any real thoroughbred (now the realtionship to LAND ROVERS) the bike had to have certain maintenance and if it didnt then well it broke. now when you started changing shit on the lil bastards then that created its own problems that often caused lights and bells to go off at the repair shop letting everyone know that I, uh, i mean you had been racing the red rocket from italy, the results of which were you voided the warranty so we no fixy. i guess i am trying to say is, Kyles is right in that a dealer cannot compell you to have simple maintenance by holding a warranty over your head, but they can find a reason not to honor your warranty for some other reason. i am no civil law expert and no i cant quote you the case law that leads great minds to believe this but its out there. it is my belief that if you spend some cash at the dealership they will SOMETIMES help out if the thing eats itself. i have no warranty problems with my truck because i have no warranty so i cant say that this would work for you at a rover dealer but it wouldnt hurt to try. now back to the original question, as i answered the LR is not prone to any more or less problems than any other USED car or truck. because it has LAND ROVER tattooed on it it will cost more to fix if it craps out. like any thing you pays your money you takes your chances. FWIW mike w   Dobie Disco (Mary) Posted on Monday, May 20, 2002 - 10:29 pm:    Should I be nervous...bought a '99 D1 lease return the beginning of April with 39k on it. The manual shows the first service at 7500 miles, but nothing afterward. Contacted the prior owners and it had been regularly serviced and included the receipts for the maintenance when they turned it in. Those receipts didn't make it from Florida to Texas. After my first trip to LR for the routine oil change, will I be good to go? What about rust inspection?   M. K. Watson (Lrover94) Posted on Monday, May 20, 2002 - 10:31 pm:    nervous?   KJ Posted on Monday, May 20, 2002 - 11:11 pm:    Mary, I think there will be a trail of service records if everything was done at a LR dealership. Seems like when people make inquiries about used vehicles before they buy, folks at dealerships are able to pull a list of servicing done to any given vehicle. Just me extrapolatiing from reading various bbs for a while, but I would think you could reconstruct your truck's records enough to maintain warranty, if that's what you're worried about. Karen   Dobie Disco (Mary) Posted on Monday, May 20, 2002 - 11:42 pm:    That would be my concern...that a covered repair wouldn't be warranted because I couldn't provide LR maintenance records. After deciding to try a Discovery and not knowing anything about them (other than my mechanic saying they're built better than the ML320 I was looking at!), I wanted warranty protection. The new dealership is only a few miles down the street and I've already been in to snoop around and buy a cd magazine, so I'll have to make friends. Too bad there aren't any hot "LR dudes" there to start a thread on!!!   Ron Posted on Tuesday, May 21, 2002 - 12:28 am:    Dobie disco, I suggest you find out if the service has been done by simply asking a land rover dealer that is near you but not the one you want to use. If it was done at any dealer they will be able to see. If maintaince was NOT done at a dealer but was DONE somewhere you should be ok. I would start out by finding out if the 30k was done. Being a leased truck odds are very high that it was done and the book was just not stamped. Also if you are not gung ho about modifing it I suggest you get an extended warantee. Rover ones are by far the best but you pay for it. All what you want to do and if you want to DIY or dealer it. 4year 50k is probably coming up pretty quick. As far as rust you bought a Florida truck and you live in Texas. I think it is a non-issue Ron   Ron Posted on Tuesday, May 21, 2002 - 12:39 am:    dobie disco, Alyssa says if it was certified (and any lease return sold by a LR dealer SHOULD have been certified though this is not 100% mandatory) the warranty records were checked as part of the certification and everything was brought up to date and deemed acceptable. You also would have a 12month 12k extention on your warranty. Ron   alyssa Posted on Tuesday, May 21, 2002 - 12:04 pm:    OK. The big point here is that LR has the *right* to deny certain warranty claims if you haven't serviced the vehicle at the dealer. They may deny claims, they may choose not to. Generally, they aren't going to be evil about it, especially if you are in extenuating circumstances (like you have to drive 200 miles to the dealer). They also cannot void the *entire* warranty if you don't service the vehicle at the dealer, but they CAN void portions of the warranty.   Kyle Posted on Tuesday, May 21, 2002 - 12:18 pm:    Here you go again Alyssa. The fact is that its not up to them . They supply a warranty and law prevents them from renigging on that whenever they feel like it. Thats just not how it works. I am sure they would very much like it to work that way but "SORRY" it doesnt. I will agree to the fact that it probably scares more then a few into having service done strictly by the dealership. This is a very old topic faught quite frequently by independant shops that quite frankly are more qualified in many areas. I agree that they try to make things as proprietary as possible (As all car makers were trying) but things like the introduction of OBD 1-2 were put into place to break that up and make things more consistant and serviceable by everyone. I am asking you again. Is it the policy of your dealership to not warranty a vehicle that had regular scheduled maintenance done by a shop other then Land Rover ? Is this what your dealership is telling its customers ? Kyle   Ho Chung (Ho) Posted on Tuesday, May 21, 2002 - 12:28 pm:    kyle, hang tight, alyssa went to check the fine prints.   Kyle Posted on Tuesday, May 21, 2002 - 12:49 pm:    Should be no need for the fine print. Either thats te policy of her dealership or it isnt... Thats pretty simple... Kyle   Alyssa Posted on Tuesday, May 21, 2002 - 01:21 pm:    Kyle, it doesn't really come up at our dealership. Our customers who are in warranty get their vehicles serviced at Land Rover dealerships. That's the simple fact of the matter. Once they are out of warranty, some find other shops, but most go still come here. ...and further to the point, it isn't the dealer that sets "policy." ALL warranty decisions are made by the regional warranty rep, NOT the dealer.   Kyle Posted on Tuesday, May 21, 2002 - 01:24 pm:    Well ,you skated around that now didnt you ?? I am quite aware that the dealership is just the middle man in the whole deal. But you made the initial statement and you are a representative of the dealership you work for. Is the statement you made something that was stated by the "Regional warranty rep" ? Kyle   Mike Rupp (Mike_Rupp) Posted on Tuesday, May 21, 2002 - 04:36 pm:    The big problem is the difference between policy and the law. Just because LR has a policy doesn't make it legal. The problem for the car owner is that you bear the burden of proof when push comes to shove. LR will probably stick to their "policy" and you'll have to take them to court. This isn't the first time that a stated policy is not entirely within the law.   Kyle Posted on Tuesday, May 21, 2002 - 05:24 pm:    Well , no one has said that was the policy of LR. I asked the question with no answer as of yet. I seriously doubt LR will step in that..publicly anyway... Kyle   Ron Posted on Tuesday, May 21, 2002 - 07:42 pm:    Hey Kyle I will see if I can get a direct answer, no sense in busting Alyssa's chops as it is not her department so to speak. I will see if I can get a letter from them. Basically write them and say I am looking to buy a new discovery and I want to know if my waranty will still be in effect if I don't go to the dealer for service. "and you are a representative of the dealership you work for" Also this is complete BS. Alyssa is just Alyssa and she is tring to help people out on this board. She does not sign the dealership's name and her statements are her statements. You saying everything Ho says is as a rep of EE or you of the phone company? Needless to say it is a good idea (if somewhat expensive) to have your services done at the dealer while under waranty and it is the only way to assure stuff will get covered 100% of the time. BUT as for you me alyssa axel dom blue garrett and most others on this site the factory waranty is a fond distant memory. Ron   Kyle Posted on Tuesday, May 21, 2002 - 08:38 pm:    Ron I wouldnt even have gotten into this thread had she not said what she said. I am getting a little sick of dealers on a power trip threatening this and that and people buying it up.I had a guy last month get told by his dealer that his warranty was VOID. Now , they can run their god damn mouths all they want but it aint their car. They are simply a middle man like an insurance salesman and certainly not capable of killing the warranty on a vehicle. They can make a recomendation but they certainly dont have the last word. The guy went to another dealer and had no hassles at all. And lets get to the bottom line. The dealers want the trucks in the bay not for the price of an oil change and not to do some good deed in looking out for your truck but they want to have a crack at "Selling" other service not covered by warranty. All this other crap about them being the only one capable of doing service is simply that,,,,,,crap. If you walked into a capable trans shop to have your D II trans serviced they would know about 10X more about the trans in that truck then 99% of your "Land Rover certified techs". Those are the guys fighting bullshit statements like the one made here because a customer gets a service done by them and then gets a rash of shit from the dealer. In turn the customer is back at the independent bitching at them because they dont know what the dealer told them was complete bullshit. As far as her being a representative of her Dealer. Perhaps you missunderstand. If she is telling people in her day to day operations the statement she made here she is making it as a representative of her dealership. When she comes here and qualifies her remarks by quoting from Land Rover reference made available to her because of her job she is also posting as a representative of her dealer. Not to me or you or Ax or Ho , but to most...... You dig ? Kyle   Axel Haakonsen (Axel) Posted on Tuesday, May 21, 2002 - 08:40 pm:    "BUT as for you me alyssa axel dom blue garrett and most others on this site the factory waranty is a fond distant memory." Well, yes and no. The Disco is out of warranty, but my wife's Freelander is not. But it don't have to come in until after 5k miles, and then every 12k after that.....   Blue (Bluegill) Posted on Tuesday, May 21, 2002 - 08:50 pm:    warranty? what warranty? LOL actually, I had the 12 mo / 12k mi LR certified warranty on my disco....got burned on a denial because I strayed from the edict...not a big deal though, as I didn't expect much from a 12/12 anyway. Now on a NEW Rover...that's a different story... and damn, that's a nice serv interval on the freebie   Dobie Disco (Mary) Posted on Tuesday, May 21, 2002 - 10:11 pm:    Hmmm, this is going to be fun 'cause I'm anal!! No comments from you guys, either. So, I'm going first going to do what Ron suggested, then follow-up with the dealer on my side of town, because they said they didn't know anything about how to transfer the warranty into my name. It expires in November/11k and I intend to use it, if necessary. On my Z28, I bought the 100k extended warranty and never used the dealer, because they were A-holes about honoring it 'cause I didn't buy the car from them (sorry, but I'm 3k miles away from home!). Also, I checked into the extended warranties online and they were running $2,500 for 36 mo/100k. Is that standard for a '99 Disco? Thanks, all!   Ron Posted on Wednesday, May 22, 2002 - 02:04 am:    Who you using for a waranty company? Some are better than others. Be particularly aware of $$$/per hour as some only pay in the 60s and some dealers are 100. There should be no need to transfer the waranty into your name, just show up and the dealer should be able to update the system. Also find a local rover person who you trust to look over the truck and point out the issues so you get it taken care of before November. A fresh rear main seal is always nice if you are anal Kyle, I hear you, but I think you have a bit of a skewed view of things. And the waranty comes with every rover for you to read. Alyssa is just trying to look out for her customers. While some of you might be cynical, if you ever meet her or do business with her you will not doubt it. Ron My appoligies axel, forgot about the freelander   muskyman Posted on Wednesday, May 22, 2002 - 09:33 am:    some dealers are just stupid they act like they are gaurding the holy grail they get paid when they do warranty work...maybe not as much as if you pop the plastic ,but they do get paid. one saturday while driving to wisconsin Alen from this board calls me from the dealership with a bad front cv. I met him there and then we walked in togather our two trucks parked side by side out front the service guy stood there and said that his cv was not under waranty because he off-roaded.he said well yea I was with your dealership off-road last weekend. still no good. well all in all the dealer took two potential customers and flushed them over an in house decision to waranty one lousy cv...can you say stupid...no regional rep was consulted that I saw dealers like this is what keeps the do it yourself ethic alive   David Dryden (David914) Posted on Wednesday, May 22, 2002 - 04:45 pm:    I wish I knew what's up with LRNA. As a whole, the company has the worst customer service of any auto manufacturer that I've encountered. I've heard more horror stories about defective parts/workmanship not being covered under warranty, customers being charged for "unnecessary work", etc. I've witnessed people receiving far better treatment at your average Ford, GM, and Honda dealerships than what I've witnessed at Land Rover. It's really sad that such a great vehicle has such poor service to back it up. David   Kyle Posted on Wednesday, May 22, 2002 - 05:33 pm:    Well David , I suspect your answer is in your post. Its not LRNA , I suspect its the dealers on some power trip....People ussually just take their lumps and move on without even notifying LRNA of how they were treated. Atleast thats how it seems to me.......... For the guys in the areas that dont have many dealerships this can be a royal pain in the ass.. Kyle   Kyle Posted on Wednesday, May 22, 2002 - 05:38 pm:    Musky , the big issue there is that the service writers , for the most part (Fucking salesman) ussually dont know their ass from a hole in the ground. They wouldnt know a CV from a differential, hell , they probably couldnt tell it from a cup holder if you held it right. That is something that always annoyed me. They are front men that are there to SELL work. I would have taken it past his dumb ass and informed him that the "Wheels" events are supposedly designed to cater to all levels of ability and are done so that you can take your truck off road and learn what it can do. If they are you to do that with them , then they are condoning the use of your vehicle off road. That being said he doesnt really have a leg to stand on. You just walked out and took that one in the ass ? Kyle   Neal Glessner (Nealg) Posted on Wednesday, May 22, 2002 - 05:59 pm:    If you wants real results, have an attorney send a certified letter to the President of LRNA. I had a friend at LRNA tell me all kinds of stories. As a matter of fact, I bought one of the trucks that LRNA bought back from someone who had an atorney. They had a whole lot full and several full time mechanics that recondioned them for resale. I'm notsaying they'll buy back your truck, but I'm sure you'll get their attention if you are at the end of your rope.   David Dryden (David914) Posted on Wednesday, May 22, 2002 - 08:55 pm:    Kyle, you may be right about the dealers vs. LRNA. My personal experience hasn't been that good, however. I actually did write a letter to Howard Mosher (two letters including my response to their response) regarding the rust problem that many of us have had around the Alpine windows and the bottom of the C-Pillars. His "office" responded with, shall we say, a "by-the-book" response. Needless to say, that was a dead end. I do hear of some people having accomodating dealerships that understand what should rightfully be covered under warranty and what shouldn't. Then you have the type that Musky's friend ran into. Unfortunately, my dealer has not been sympathetic to my situation either. It's just frustrating when you have a problem that you "know" is caused by a manufacturing issue, and the company refuses to own up to it. A vehicle that has less that 30k miles and is only 4 years old shouldn't have these kinds of rust problems. At least not in this day and age. I've got an '87 BMW that has lived a much harder life than our Disco and doesn't have an ounce of rust on it. Sorry for the rant... I'll get off my soapbox now... David   Moe (Moe) Posted on Wednesday, May 22, 2002 - 09:33 pm:    This has turned into an interesting thread. For sure, LRNA has an official policy regarding in house service and warrantied items, but I suspect that a lot of aspects are not legally binding. That matters little if most consumers either hand over the plastic or turn around and walk out the door when they are told "no sorry, we can't warranty that item". I wonder if this happens more with big ticket items (I'm not talking CV joints) where individual dealers are monitored more often by whoever is paying the warranty--LRNA for new vehicles. The dealership has an incentive to process warranty claims. They make profit doing this, yes? When small ticket items are declined I think it is less about who and when performed the service maintenance but more about the characters of the two people involved in the exchange. There are asshole service workers (just like customs agents) who will leverage every inch of power possible out of their position--saying NO is powerful act. On the other hand, there are asshole customers who come in all deserving and expect immediate attention and an instant fix. I can niether speak of a bump free extended warranty period nor can I say I am the pefect no attitude customer, but I have had all my warranty requests accepted. In the 46k miles that I have owned the vehicle, the dealer has serviced it once and I doubt that I will ever return for another service.   p m Posted on Wednesday, May 22, 2002 - 10:24 pm:    Moe, when i just bought my '96 disco, i got LR certified warranty (guess it was a lease return). on my first visit, i complained about a loud rattle from rear door. guess what, i got a $600 estimate that included taking the door apart, some of the interior upholstery, replacement of shitload of parts, etc. i just walked out with a free oil change... three years later, i finally got to ride in the jump seat. source of rattle found in 10 seconds - door lock pin. fixed with a zip tie stuck behind the pin. cost = $0. My LR dealer never voided my warranty because of obvious off-road use of the truck or various modifications. Kudos to them. But, in 24k miles, I haven't managed to get ANY significant item fixed under warranty. "rear main seal leak? no, it's not the leak, it is called seep, and therefore not covered by the warranty." peter (an asshole customer)   Dobie Disco (Mary) Posted on Wednesday, May 22, 2002 - 10:42 pm:    Ron, I still have the balance of the LR warranty, but the vehicle wasn't certified and not bought from a LR dealer. It was checked out by my regular mechanic who said I had about 10% of my brake pads left and a loose hose, which were taken care of. Think I'll see if it's too late to buy an extended warranty thru the dealer I bought it from, then it can be repaired elsewhere. In the meantime, I hope the dealer doesn't give me any flack, because I can get loud on occasion!   Moe (Moe) Posted on Wednesday, May 22, 2002 - 10:50 pm:    Peter, I think our discos were born on the same day: 2nd of Jan, '96. Anyway, you don't have it quite right. I suspect in your situation it more like 40% asshole customer meets 60% asshole service manager   blue Posted on Wednesday, May 22, 2002 - 11:22 pm:    oh, everyone has a little "asshole" deep inside them...you just have to get in touch with that person....   David Dryden (David914) Posted on Wednesday, May 22, 2002 - 11:31 pm:    "I'm in touch with my inner asshole"... Something doesn't sound quite right with that statement.   Ron Posted on Thursday, May 23, 2002 - 12:04 am:    Good luck Mary. I think you should be ok. If you do, the best weapon against it is knowledge. If you know whats wrong and how to present it you will be less likely to have a problem. Also while you may need to get loud, its best to just be happy and knowledgable. Nice customers are the service writers favorite customers. $5 for some Krispy Kremes for the mechanics is also money very well spent. While you should by no means have to be this way, it helps. Lets face it you are dealing with people and if you are nice and they like you they will be more likey to go the extra mile for you. If you are still under LR waranty you can get a LR extended waranty and it won't be much more than a comparable aftermarket one. I would suggest you go to the dealer and see how you feel about them. Then make your decision. If you like them a couple extra bucks to get the LR one will likely pay off in quicker repair times (no need to have the aftermarket guys come out and look at it) and more coverage (very little is not covered on LR waranties and you get full $$$ coverage on the high labor rates at the dealer). Also check and see if you can find a local rover person and see if they know of any good shops if you are not comfortable with your dealer. Ron PS a seep into a leak just requires a little spray of old oil   Dobie Disco (Mary) Posted on Thursday, May 23, 2002 - 10:16 pm:    Loud is always the last resort, as I typically get my way (or close enough) before that point! The dealership near my house seems to always be full in the service bays...don't know if that's a good sign or a bad sign. I'll ask them about an extended warranty. Did call the dealer I purchased from today and the 4yr/48k mi warranty is $3,500, 3yr for $2,700. I've seen dealers on eBay advertising the 3yr for $1,800? The 30k service was performed, but by a Toyota dealership the prior owner was fond of. Maybe she'll just keep running like she is now. By the way, I've named her Lucy, so I can call her Lucifer when the time comes for problems!!! My mom received the pics I mailed today and said it's an "odd" looking thing, haha!   KJ Posted on Friday, May 24, 2002 - 12:25 am:    Mary, Have you tried Rover Guy? I think I have a link stuffed into this computer somewhere, but I'm sure some sharpie on DiscoWeb can beat me to it. Seems to me his offering was more like $1200.00 for three years extended warrenty. If no one else posts the link, remind me and I'll dig deeper on this machine. A quick review didn't bring it up, but I KNOW it's on here somewhere....boys? Karen   Alyssa Posted on Friday, May 24, 2002 - 03:34 pm:    WOW they are overcharging you! LR Assured Warranties run between $1510 (0 month/25,000 mile extension) and $2710 (36 month/50,000 mile extension) on Discoveries.   Alyssa Posted on Friday, May 24, 2002 - 03:36 pm:    ...and there is no 4 year/48,000 mile extension available from Land Rover.