Beware of UPS when sending anything.
- Thread starter simon
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D
D Chapman
Guest
Yes! Definitely insure! They just lost a set of Rovertym sliders that were being sent to me! How do you lose a 150# HUGE wooden box!
I work for FedEx Ground and while happy to hear our competition is ruining packages...
9 times out of 10 when a heavy/metal item is damaged it's because of poor packaging.
Best way to get items like that shipped is a small wooden box/crate like Rovertym does. (I don't know how that could be lost tho??)
9 times out of 10 when a heavy/metal item is damaged it's because of poor packaging.
Best way to get items like that shipped is a small wooden box/crate like Rovertym does. (I don't know how that could be lost tho??)
B
barefoot
Guest
i worked for ups in college...union for 1 yr and management for 4 yrs!
the reason why heavy shit gets lost is because in loading a truck....all the heavy shit (over 70lbs) and irregular crap (rock sliders) gets saved until the very end of the truck (which, often, coincides with end of shift wrap up). the real problem is that an area, by the end of shift, is often literally burried in packages! irregs and overweights are often (via irreg/overweight train) dropped off in front of trucks on down the line (in front of trailers your package is not going into) due to a lack of room in front of the proper trailer. so...combine: end of shift wrap up, packages in front of trailers they are not going to and ppl who are generally "over it" by the end of the shift and what you get is: packages that are not scanned (hence, cannot be tracked) and packages that are literally thrown into the closest truck.
so...your untrackable (unscanned) package that is going to louisville was thrown into the florida truck a few doors down and now nobody knows where it is until it gets to florida (if indeed it is properly scanned there...irregs and overweights have a prob of not getting scanned)! also, you should be aware that overweight and irregular packages are treated very very rough due to the process/timing of handling them! so....wrap it up good and insure it or dont ship it because this shit happens at fed ex as well...as one of the fellows i carpooled with worked down the road at fed ex!
enjoy the literature boys....
atriot:
the reason why heavy shit gets lost is because in loading a truck....all the heavy shit (over 70lbs) and irregular crap (rock sliders) gets saved until the very end of the truck (which, often, coincides with end of shift wrap up). the real problem is that an area, by the end of shift, is often literally burried in packages! irregs and overweights are often (via irreg/overweight train) dropped off in front of trucks on down the line (in front of trailers your package is not going into) due to a lack of room in front of the proper trailer. so...combine: end of shift wrap up, packages in front of trailers they are not going to and ppl who are generally "over it" by the end of the shift and what you get is: packages that are not scanned (hence, cannot be tracked) and packages that are literally thrown into the closest truck.
so...your untrackable (unscanned) package that is going to louisville was thrown into the florida truck a few doors down and now nobody knows where it is until it gets to florida (if indeed it is properly scanned there...irregs and overweights have a prob of not getting scanned)! also, you should be aware that overweight and irregular packages are treated very very rough due to the process/timing of handling them! so....wrap it up good and insure it or dont ship it because this shit happens at fed ex as well...as one of the fellows i carpooled with worked down the road at fed ex!
enjoy the literature boys....
atriot:
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:applause:
Well explained. Also, same goes for very small packages. Both ends of the spectrum fall into the worst service catagories for reasons outlined above.
Well explained. Also, same goes for very small packages. Both ends of the spectrum fall into the worst service catagories for reasons outlined above.
S
syoung
Guest
I dunno- Fedex Freight has demolished two Series chassis recently. Yes, TWO... demolished. I've seen trucks hit trees at speed with less damage. UPS sucks, but to say there's anyone better just tells me you haven't used anyone else long enough.
I don't know, Steve...
Every single crate I have shipped and recieved via UPS has been broken, and I have shipped quite a lot of them. Proper, good quality wooden shipping crates, too. UPS has managed to break things that I would have considered unbreakable.
In contrast, Fedex has never unreasonably damaged any shipping container that I have sent. I'm sure it has happened somewhere, but the scale of their failure is not in the same realm of existance as that of UPS. Yay, even as the volcano destroys a mountain, so does UPS destroy the most heavily armored packages.
UPS routinely won't drop something off if I am not there to greet them, despite numerous signs, instructions, and calls. Fedex reads the damn signs and follows the instructions. I have to chase down 90 percent of all the UPS packages I recieve, no exageration. I have to show up at their warehouse, "communicate" with the "person" behind the counter, and deliver my own package.
I have only had to chase down one Fedex package, and they e-mailed the driver's PDA, whereupon he called me, and arranged a meeting point on his route, all within 5 minutes. UPS gives me a 30 minute window to show up at their door.
UPS, despite the varoius signs above all the bays in my area, and the fact that my building is seperate, on a large grassy lot, and packing the biggest sign of them all, has delivered one lonely package to my door. All the others they miraculously managed to get here amidst their coffee breaks and union meetings were delivered amongst the entire rest of the complex. A plumber got the wheel I recently ordered, the Welding shop got my hammer, the mechanic got something else, etc...
I wouldn't piss on UPS to put out a fire. I don't even consider them a business, and until this thread, I had happily ignored their existance for a total of two weeks. I'm amazed they manage to deliver their drivers to the trucks in the morning. They shame themselves with their performance.
I ship Fedex. Exclusively. I don't care if it does cost me 10 bucks to ship a pencil. At least it gets where I want it.
Cheers,
Kennith
Every single crate I have shipped and recieved via UPS has been broken, and I have shipped quite a lot of them. Proper, good quality wooden shipping crates, too. UPS has managed to break things that I would have considered unbreakable.
In contrast, Fedex has never unreasonably damaged any shipping container that I have sent. I'm sure it has happened somewhere, but the scale of their failure is not in the same realm of existance as that of UPS. Yay, even as the volcano destroys a mountain, so does UPS destroy the most heavily armored packages.
UPS routinely won't drop something off if I am not there to greet them, despite numerous signs, instructions, and calls. Fedex reads the damn signs and follows the instructions. I have to chase down 90 percent of all the UPS packages I recieve, no exageration. I have to show up at their warehouse, "communicate" with the "person" behind the counter, and deliver my own package.
I have only had to chase down one Fedex package, and they e-mailed the driver's PDA, whereupon he called me, and arranged a meeting point on his route, all within 5 minutes. UPS gives me a 30 minute window to show up at their door.
UPS, despite the varoius signs above all the bays in my area, and the fact that my building is seperate, on a large grassy lot, and packing the biggest sign of them all, has delivered one lonely package to my door. All the others they miraculously managed to get here amidst their coffee breaks and union meetings were delivered amongst the entire rest of the complex. A plumber got the wheel I recently ordered, the Welding shop got my hammer, the mechanic got something else, etc...
I wouldn't piss on UPS to put out a fire. I don't even consider them a business, and until this thread, I had happily ignored their existance for a total of two weeks. I'm amazed they manage to deliver their drivers to the trucks in the morning. They shame themselves with their performance.
I ship Fedex. Exclusively. I don't care if it does cost me 10 bucks to ship a pencil. At least it gets where I want it.
Cheers,
Kennith
i ship day in day out with UPS and we switched to wooden crades mailing 100+ lbs metal parts in small boxes (stuff is more dense than lead) about every two months they manage to destroy a well made crate. and most impressively they loos the almost industructable carbide components we are shipping. I guess they just throw the stuff away or maybe kids keep it I hope they realize the stuff is worth 7 bucks a pound scrap...
yellow frieght with the crate straped to a pallet is now the reality.
yellow frieght with the crate straped to a pallet is now the reality.
kennith said:
:rofl:
I'd sworn them off a while back, having never received an undamaged computer or monitor shipped UPS Ground. However, this last time we ordered a computer (heavy Apple Mac Pro Tower and 23" monitor), my Creative Director insisted we ship it UPS Ground. I said, "OK, as long as you don't mind the two month run-around to get it replaced". It arrived in one day and undamaged, so I got ribbed for my insistence on using air shipping. Come to find out the packages were shipped from the company's warehouse in the same city as our business. At least they didn't muck that up! :smilelol:
This really pisses me off!!!kennith said:
If its such an important package....be there to receive it!! I am a ups driver........and the bullshit that we have to put up with from ups "management" is the reason why most drivers wont leave a package unless u are there to sign for it in person! If something should happen to the package(lost, stolen) they try to hold the driver responsible and try to make us pay for it!!!!!! So we really have to cover our asses! FYI: All union meetings are held before we leave the hub for our route so, that doesnt effect the delivery of your precious package! Dont knock ups employees(non managment) we work our asses off, working 12 hour days in any weather to try and make the customer happy, handling packages up to 150lb, with managment scum hanging over our heads saying "Faster faster, thats not good enough!!" You should work a couple days as a ups driver and see how well you can do!
My UPS driver will leave a $1000 of computer parts on my doorstep; but, make me sign for something that was free. If I miss a delivery, I have to call by 7 PM to arrange to pick it up at Will Call. If not, it takes another day to have it at Will Call. So, if I miss a delivery on Thursday, it may be Monday before I can pick it up. Sometimes, they can't find the package at Will Call. If a package is damaged in shipment, it will sit on a supervisor's desk without anyone notifying you. You can see an exception in tracking and will have to call customer service. I'm still waiting for a bumper shipped via UPS in March. UPS sucks.Roverbri said:This really pisses me off!!!
Roverbri said:This really pisses me off!!!
Wonderful detachment you have from your customers, there.
Do not presume to know my schedual. I cannot be present for any of my deliveries, because I am away, in places your vehicle and probably your feet couldn't carry you.
If you don't like your job, find something else to do. There are many others who would jump at the chance to work their asses off. Don't pitch a hissy fit, read my signature line and do something about it.
I am a relaxed person, but the service I recieve from your employer is inexcusable, and I am vocal about it. I appologise for my nature, but not it's effects. Since you made this about you... I have the utmost respect for drivers. You are in the business of delivering things, a noble profession that can trace it's lineage back to the dawn of history. There is a certain pride that can be associated with that, but only if the package is delivered...
Standing around making excuses solves nothing. If you have a problem with your managment, be a leader and solve it. I wasn't even talking to you and you ran up making excuses...
Cheers,
Kennith
i do recal that sweet union contract ups has too, so they are getting paid well to work their ass off, after all it's not exactly rocket science.