COMCAST sucks

stansell

stansell

Well-known member
Jun 14, 2004
364
0
51
Norfolk, VA
So this is me venting:

I just moved to Connecticut from California. I had DIRECTV in California, and rarely had any problems. More importantly, when I did have problems with DIRECTV, they immediately worked to make it right and usually gave out something for my time. I received 3 months of HBO once. I didn't watch it much, but the gesture was appreciated.

Since I am only in Connecticut for 6 months, and I am in an apartment, I decided to go with Comcast digital since it was already plumbed into the building, and the apartment wanted some astronomical deposit to put in a dish. I should have paid the deposit. Comcast has already screwed up two orders: they didn't install HD when they first came out as I had ordered; then, today they said they would send out someone with the HD receiver between 8-12 am. Well I just called (11 am) to make sure they were coming, and they said it could be anytime from 8 am to 7 pm. So, I will now have to waste an entire day waiting for these guys. To top it off, their Customer Service department was completely unapologetic ("our notes do not show any promise of a morning installation" the guy says, as if I made it up). I am a little hot under the collar right now and wishing I had stuck with DIRECTV. Arrrrrgh :mad:

So what is the deal with Comcast? Are they so big that losing one customer to bad service is insignificant. Once this six month contract is up, they have lost my business for good, when really all they had to do was treat me as a customer, not an account number. Businesses make mistakes, I understand that, but good customer service can make up for mistakes IMO.
 
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roverX

Guest
"Concast" sucks no matter what part of the country you are in.
 
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Andre

Guest
Yeah i agree. Comcast does suck, I had comcast internet prior to joining the air force, and it was constantly going out. The telly was fine, but i use the internet more than anything, so that constantly pissed me off. Now i have cox, and despite the monopoly in the area, i'll swear by it.
 
stansell

stansell

Well-known member
Jun 14, 2004
364
0
51
Norfolk, VA
So, to make matters worse...the guys don't even show. I wasted a whole day tethered to the apartment. Oh what I wouldn't give for a choice in cable. They called late and said someone would make it out to my place tomorrow morning...wait, isn't that what they promised me about this morning :confused:

I love all of those commercials, showing dissatisfied dish customers. I would gladly do a 'dissatisfied COMCAST' commercial, pro bono.
 
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cyoc62

Well-known member
Apr 8, 2005
944
0
56
Somewhere near Atlanta
Hey how about having your service connected and disconnected in the same day, two days in a row. With a note on your door telling you to call the office if you want your cable hooked up. WTF! COMCAST? You bet! Wally World...what a joke. But they're cheap so I suck it up form time to time.
 
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Rocky

Well-known member
Apr 23, 2004
2,180
7
Red Sox Nation
Comcast has never been my favorite operation. Then again AT&T messed up big time too when they owned Mediaone in our area.
Recently I discovered that the cable bill went up, and on inquiring about this they said they were charging rental for a modem I own. Talk about MAD.

Well after refusing to believe me that I own my modem (it was going flaky) they admit it, issued a reimbursement (still waiting to see the actual dollars) and I decided not to waste my money on modem and rented a modem.

Verizon and RCN are both moving into the area........can't wait.....
 
cmoore207

cmoore207

Well-known member
Oct 8, 2004
1,084
0
41
Takoma Park, MD
Ugh, I just jumped on the comcast train myself. I had Adelphia previously and was really pleased. First, they were able to make sure I had continuous service despite moving from college apartment to college apartment year to year. The last year I was in school when I lived in my fraternity house, they even set up an account seperate from the house's account so I could stay on my premium package and keep my DVR box. Second, the DVR box and channel packages were cheap, and installation was always free.

With my move I had to get Comcast. It cost something like $100 in installation fees for two cable outlets and internet, I only get a couple of the premium movie channels for more money than all of the channels cost with Adelphia, I don't get all of the "basic" channels (I am going to have a tough time living without the Speed channel), and you can't get a DVR box without shelling out a $100 deposit in addition to a huge monthly fee. To top it all off I had to reschedule my install because the customer service rep wrote my phone number down wrong, so the tech couldn't get in touch with me to get into my building. :mad:
 
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