Need Warranty Advice on Wife's Navigator

[Grizzle]

I need some warranty advice on my Wife's Lincoln Navigator.

Wife took her Navigator the the Lincoln Dealership last Thursday. Navigator was rapidly approaching the 50K end of warrantly mark.

Service guys tried to sell her everything, flush this, replace that, ect.

She explained that all she was interested in was why the Navigator was periodically missing.

I finally had to get on the phone with the service manager and insist that they connect the vehicle to the "computer" and show me what codes it was throwing.

They were unable to get the vehicle to throw codes but did find a collapsed vac. line that improved the vehicle idle.

I again insisted that they try the diognostic computer in the AM to see if it would then throw codes. Guess what? It did.

It turns out that we are loosing compression in the #8 cylinder when the engine is cold.

The service guy says that they will have to pull the head to see what exactly is wrong.

Now for the Punch Line ..........

THEY ARE NOT SURE IF FORD WILL HONOR THE WARRANTY BECAUSE I DID THE MAINTAINCE (OIL CHANGES, ECT.) MYSELF.

I used my D2 for the maintence schedule. 3K miles on the Disco, change oil in Disco and Navigator (and I drive much more than my wife).

I need advice before I call the service manager.

Your help is appreciated.

 

[Meisterbr?wn]

Read your manual - there will be an entire section about the warranty. I can imagine them requiring proof of maintenance (i.e. receipts for oil, filters, fluids etc) but I've never heard of self-performance being the problem.

Do you have any receipts? If you took it to a Jiffy Lube type place, they can get your history, if it was completely DIY, you might need to do some digging to put together your maintenance "file". I've got one on both my cars (receipts, UPC symbols, invoices etc).

I highly doubt they can deny you because you did the services. They might give you a hard time if you can't prove it (I've heard of that before).

Good luck.

 

[antichrist]

I seem to recall there was a class action lawsuit some good number of years ago and that dealers cannot deny warranty if you do the maint yourself. Do some research, but I think you'll find that to be the case.

 

[rmuller]

I'm bored at work and decided to do a quick search for you, here is a page that might help:

http://www.1st-in-synthetics.com/warranty.htm