There is a Land Rover dealer in my area that is possibly commiting fraud against the customer (me) and Land Rover NA. Here is the story.
My new wife wanted an SUV for the kids that she believes to be right around the corner. I told her that the only thing allowed in the drive would be a 03 Disco II.
We proceded to the local dealership and purchased a certified 03 Disco. I took the truck to a buddies shop nearby and put it on the lift. No visible issues, with the exception of expected seepage from all the right places. We buy the truck, wife is happy and I am rewarded.
Tuesday a tech from the dealership called and wanted to borrow my trailer. When he arrived his words where "please tell me that you did not buy that truck from, instert un-nammed dealer here). I said as a matter of fact I did, what is wrong with it? He proceeded to tell me how he and another tech refused to certify the truck until several high cost issues where repaired. Later a few band aids where applied and the car was certifed by another tech who is known for applying bandaids and doing things half assed.
The issues that where pointed out proved to be correct, such as a drip of transmission fluid per minute from where the G box meets the bellhousing. After a pissed off sleepless night I arrived at the dealer at 8am the next morning.
I relayed what I knew without going into too much detail of what I actually knew to be the case.
The dealer agreed to fix some of the issues without a certified deducible straight away. They could not locate the certifed check list at the time.
Two hours later they called and offered to buy the truck back and wipe the slate clean.
Another hour passes and the GM calles and wants me back there at 4 to reinspect the truck on the lift, now magiclly clean at the bell housing. And wow they had located the certified checklist and the RO for the needed repairs.
RO Issues: The mechanic listed on the RO is no longer employed and is not the tech who completed the work......
Tech who signed off on the check list never touched the vehicle.
The dealer has agreed to repair an issues on the truck without a deducible, but I have lost all faith in the dealer and the certification program......
Wife loves the truck and wants it, as long as it is fixed.
Anyone else heard of an issue such as this, fraudulent certification??????????
Keep the truck and keep the wife happy, or turn it back in and go to another dealer.
I have verified the failed certification from three techs. The GM, Service Manager, salesperson, and Service Advisor, spent an hour each telling me that there is no way that the dealer did something unethical.
My new wife wanted an SUV for the kids that she believes to be right around the corner. I told her that the only thing allowed in the drive would be a 03 Disco II.
We proceded to the local dealership and purchased a certified 03 Disco. I took the truck to a buddies shop nearby and put it on the lift. No visible issues, with the exception of expected seepage from all the right places. We buy the truck, wife is happy and I am rewarded.
Tuesday a tech from the dealership called and wanted to borrow my trailer. When he arrived his words where "please tell me that you did not buy that truck from, instert un-nammed dealer here). I said as a matter of fact I did, what is wrong with it? He proceeded to tell me how he and another tech refused to certify the truck until several high cost issues where repaired. Later a few band aids where applied and the car was certifed by another tech who is known for applying bandaids and doing things half assed.
The issues that where pointed out proved to be correct, such as a drip of transmission fluid per minute from where the G box meets the bellhousing. After a pissed off sleepless night I arrived at the dealer at 8am the next morning.
I relayed what I knew without going into too much detail of what I actually knew to be the case.
The dealer agreed to fix some of the issues without a certified deducible straight away. They could not locate the certifed check list at the time.
Two hours later they called and offered to buy the truck back and wipe the slate clean.
Another hour passes and the GM calles and wants me back there at 4 to reinspect the truck on the lift, now magiclly clean at the bell housing. And wow they had located the certified checklist and the RO for the needed repairs.
RO Issues: The mechanic listed on the RO is no longer employed and is not the tech who completed the work......
Tech who signed off on the check list never touched the vehicle.
The dealer has agreed to repair an issues on the truck without a deducible, but I have lost all faith in the dealer and the certification program......
Wife loves the truck and wants it, as long as it is fixed.
Anyone else heard of an issue such as this, fraudulent certification??????????
Keep the truck and keep the wife happy, or turn it back in and go to another dealer.
I have verified the failed certification from three techs. The GM, Service Manager, salesperson, and Service Advisor, spent an hour each telling me that there is no way that the dealer did something unethical.
