JohnK said:
:smilelol:
Rarely is there something I see on this site that I find this funny. A little bit of American dueling history mixed with strip humor. The irony is killing me. Good job!
Open Thread to Steve Young.
- Thread starter Chris-St Louis
- Start date
:smilelol:
Rarely is there something I see on this site that I find this funny. A little bit of American dueling history mixed with strip humor. The irony is killing me. Good job!
Here's a quick question that I didn't see the answer to. Chris, you say the pump was crap right from the start, did you call DAP right at the start, or did you wait for it to fail completely before calling?
Reason I ask is that, although 5k is a shitty life for an oil pump, it was a genuine LR part with a 12 month warrenty that failed after 15 months. It's one thing to have been in contact all along trying to get it replaced,it's quite another to see that it had flaws and remain mute untill it ultimatly, and for a flawed part, predictably failed.
If you had not called and asked for a replacement durring the warrenty period, then when it did fail, out of warrenty, you called but made no mention of who you really are beyond just some schome named Chris I'm not sure what the problem is. Unless the guy you talked to was outwardly rude on the phone, he had no info to go on about you, so he just went with the wording of the warrenty.
There are a few industries where I have about as much pull as you do in the Rover industry, and I feel like a dick whenever I drop the "do you know who I am" routine to get better service or prices, but truth is without using your status, your a nobody. An oil pump should in all honesty last pretty much forever, so as strange as it was for you to see it break, I'm sure it was just as strange for them to hear about it, and the chances that you are an intellegent and trusted member of the LR comunity, or just some asshole trying to scam a free pump for your other truck are about equal.
I don't know exactly what I'm getting at here, except that given the info. I've read here I'd say your beef is not with Steve (you've said so yourself) and not with DAP either, but you were just fed-up with the reliability of your Rover and the pump was the straw that broke the camels back, so to speak. That all changes if you contacted them earlier about the pump while it was under warrenty, or if the guy was a dick over the phone.
Oh, and have fun changing the oilpump on the Element, or any engine part for that matter, you'll miss the spacious and simple lay-out of the Rover engine bay.
Reason I ask is that, although 5k is a shitty life for an oil pump, it was a genuine LR part with a 12 month warrenty that failed after 15 months. It's one thing to have been in contact all along trying to get it replaced,it's quite another to see that it had flaws and remain mute untill it ultimatly, and for a flawed part, predictably failed.
If you had not called and asked for a replacement durring the warrenty period, then when it did fail, out of warrenty, you called but made no mention of who you really are beyond just some schome named Chris I'm not sure what the problem is. Unless the guy you talked to was outwardly rude on the phone, he had no info to go on about you, so he just went with the wording of the warrenty.
There are a few industries where I have about as much pull as you do in the Rover industry, and I feel like a dick whenever I drop the "do you know who I am" routine to get better service or prices, but truth is without using your status, your a nobody. An oil pump should in all honesty last pretty much forever, so as strange as it was for you to see it break, I'm sure it was just as strange for them to hear about it, and the chances that you are an intellegent and trusted member of the LR comunity, or just some asshole trying to scam a free pump for your other truck are about equal.
I don't know exactly what I'm getting at here, except that given the info. I've read here I'd say your beef is not with Steve (you've said so yourself) and not with DAP either, but you were just fed-up with the reliability of your Rover and the pump was the straw that broke the camels back, so to speak. That all changes if you contacted them earlier about the pump while it was under warrenty, or if the guy was a dick over the phone.
Oh, and have fun changing the oilpump on the Element, or any engine part for that matter, you'll miss the spacious and simple lay-out of the Rover engine bay.
F
frickjp
Guest
maxyedor said:
It may be a silly car, but Honda isn't known for building troublesome cars. The odds of an oil pump failure on an Element is pretty damned slim. I'd be willing to bet that in the next 10 years, it will require about the same amount of cash to maintain as any of our toilets will need in 1. Add the fact that the warranty is 3/36 and a bit of "who cares" comes into play.
Honda. The best for for a cheap bastard to own. It'll run to 100,000 miles if you never open the hood.
D
D Chapman
Guest
maxyedor said:
There is just a little bit of bullshit in this statement, isn't there? Just a little?
frickjp said:
Exactly. I can drive my rover with confidence because our other two cars are a Honda and an Acura
Mike
maxyedor said:
Wasn't aware. In retrospect, I could have examined it more before installation, and you can bet I will in the furture. When you see the wear pattern, you can see it was fixing to come apart. Manfacturing error. No biggie, it happens.
Didn't know. I've never seen a failure like this on any car brand. Had I known there was a defect, I woulld have called right away.
True. Had I known and not done anything about it, that would be my error. BUt, in my eyes, the fact that it took 5,000 for the defect to surface doesn't mean the defect wasn't there when the part was made.
Depends on the way you do business. I operate in a way that if someone pays the price of admission for my goods or service, then they get it.... The same as anyone else.
If I have to drop the "I'm a Land Rover Rockstar" to get something done, that isnt right in my eyes.
Does anyone else have less right to expect a properly functioning part just because of who they are. SOme places(most?) operate that way. I dont.
BUt, the point isnt lost on me.
Agrred %100. It was handled wrong in my opinion. I would have handled it some like
"Gosh Chris, sorry to hear about this part failing. You are out of the actual warranty, but we may be able to be flexible.
Tell you what. If you have the pump, can you send it to us to examine. If the pump failedd ike your saying, the defect was there when the warranty was still valid and we can see what we can do. If it isn't it's still a good learning experiance.
You can buy one now, and we can credit your account after the dust settles, or you can send us your pump and we can go from there.
Again, that really is a drag that happened, and I sure am happy it didn't end worse."
Something like that.
Not....
"Yeah, well, we can send you another one at a reduced rate (It wasn't). You kind of HAVE to do it as the car is useless without it."
No, Al. I dont HAVE to do anything. I choose who I do business with, and your flippant o'well attitude is one I dont want to deal with.
In my line of work, I have people trying to jerk me, and I know it, but I still ACT like I care. SOMETIMES(Not often) they are telling the truth, and that saves me from looking like a ass.
Both. I have a Rover that just simply isn't reliable. Not in typical reliable Rover way, but having new parts fail in a dangerous area. When it failed, I have quite a bit of smoke at 60 MPH, along with a high change of fire starting.
Dangerous even without the possibility of smoking a rebuilt engine. And, thats bad enough, but to have the guy who SOLD me the part that failed act like he coudlnt care less..... Well, all I can say is this Element runs %100.
I know the point you're getting at, but the engine bay in a Elelment is surprisingly roomy. :victory:
Chris-St Louis said:
Never touched an Element (I'm afraid to experiment
) but the las Civic I was asked to change an alternator on was a nightmare, not as bad as a Toyota, but bad. They last pretty much forever, but on the off chance they do break, they are a bitch to fix.Having read the rest of your responce it seems that the sales guy was infact kind of a dick. It's likley that he was joking, but sarcasm is a hard read over the phone, what mailorder sales people need to figure out is that you always have to sound overly caring even if you don't give a shit. Having read that I'd agree that you have a justifiable beef with the salesman you talked to at DAP, and by association the company aswell.
While I do agree that you arn't any more deserving of good CS in the Rover industry, and that I'm no more deserving in my industries that the average Joe, mainly because I'm a firm beleiver in good customer service 100% of the time. However there are certain perks to spending 5 or 6 figures a year with a company, if all my camera gear gets stolen, I have the personal cellphone number of the sales rep. at my favorite camera shop, and he can have a complete replacemnet kit on an airplane headed anywhere in the world at a moments notice, and there have been instances where he's doe similar things. If the guy at DAP knew who you were, and if he were a good salesman wich apearently he was not, he would have overnighted a new pump free of charge so you could get back on the road, and worried about sorting it out later.
Looks like a generaly screwed up situation, but you ended up getting an Element wich you won't shut up about, I read that as it makes you happy, so since it's saturday night I'd go have a drink and get laid, that's my plan anyway.
Well I am at a loss what the F****** problem is.
Didn't know that DAP or anyone else extended a warranty to a complete unknown. If Chris wanted DAP to go the extra mile then he should have been a little more forthcoming with info. about who he was/is. I have ordered from DAP and everyone that I have dealt with were more than helpful. You must have been a real asshat!
I didn't know that Chris had an Element, I didn't know the SOB had a job with a MILLION posts! By the way Chris joined the board 2 months before me and I think I have a whopping double digit post count.
Bottom line is if you want to be a dick and slam somebody about their customer service skills, or lack of, how about slam the right guy.
Just my 2 cents, trying to reach a million posts!
Didn't know that DAP or anyone else extended a warranty to a complete unknown. If Chris wanted DAP to go the extra mile then he should have been a little more forthcoming with info. about who he was/is. I have ordered from DAP and everyone that I have dealt with were more than helpful. You must have been a real asshat!
I didn't know that Chris had an Element, I didn't know the SOB had a job with a MILLION posts! By the way Chris joined the board 2 months before me and I think I have a whopping double digit post count.
Bottom line is if you want to be a dick and slam somebody about their customer service skills, or lack of, how about slam the right guy.
Just my 2 cents, trying to reach a million posts!
rovrkil said:
So you actually believe he has posted almost once per minute 24 hours a day for the last two years? :smilelol:
slangel said:Yes sir! I am in my jammies - kids with other parent and I am relaxing and I just started drinknig at noon! Jealous aren't ya! I love my kids - but oh the quiet!
amen!!!!
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This is my phone call to DAP 3 days ago
Ring (dap)
me "hello is steve there?"
dap (hello this is steve)
me " hi steve it Fives speed from Dweb how is going "
dap (good you ?)
me "good i need some brake pads for a D90 "
dap ( i got them ill ship them out to you today. hey looks like you got a credit for the shocks you sent back. would you like to use this for the brakes? )
me " that would be great thanks "
I never have had a problem with steve but i ask for him.
on the other side if a part broke and the guy was a dick i would be very pissed.
Ring (dap)
me "hello is steve there?"
dap (hello this is steve)
me " hi steve it Fives speed from Dweb how is going "
dap (good you ?)
me "good i need some brake pads for a D90 "
dap ( i got them ill ship them out to you today. hey looks like you got a credit for the shocks you sent back. would you like to use this for the brakes? )
me " that would be great thanks "
I never have had a problem with steve but i ask for him.
on the other side if a part broke and the guy was a dick i would be very pissed.
Dan Erickson said:
Keep this in mind too...
Does Land Rover warranty cover brake rotors?
At forty some thousand miles and past the the warranty on my 95 Disco, Land Rover replaced all four of my rotors and pads at no cost to me because they determined they were defective. I had complained more than once about them though. I would say that was pretty good customer service.
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JohnK said:
They used to have clubs, do you not remember the story about when the Wildman and I went there. You'll have to ask him about it sometime.
D
D Chapman
Guest
FIVESPDDISCO said:
Was your name "five speed from discoweb" in his computer? Weird.
What shocks did you return? Why?
D Chapman said:
yep its under 5 speed. and i know you know what shocks. But they did take care of it.