Not to be rude, but I would love to see any evidence of that besides the hearsay. We wouldn't send Proline in place of Genuine, ever, unless the customer requested/knew it.
Implying that one of your customers is a liar might be considered rude.
From the EE thread:
...They said I would have had to wait all of 4 days to get the genuine so it’s their policy to just ship the proline one without asking.
One would think that when you make the choice between genuine and non genuine you’re telling them which part you want. I guess not because they said if I wanted only a genuine hose then I have to say that in the order notes when ordering online or tell them that over the phone. Isn’t that the point of having a choice between the proline and genuine? This is just stupid. They are now shipping me the correct hose....
And why even offer hack hoses like that? Have some standards instead of chasing the cheap fucks.