I have the X-9 and asked them the same question. They called me back the next day and were very helpful. They told me, for the X-9, to undo the four retaining bolts and rotate the housing while pressing it against the body of the winch. I asked if fluid would escape and what not and was told nope. They said it was just coated in regular grease but not packed with it. I took their word on it.
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