Does this sound right to you guys.
I took my Disco 2 in less than 2 months ago for the 30k service. I checked the 30k service and it was to include inspecting and lubing my locks and a slew of other things. Ok so less than 2 months goes by and my drivers? side lock stops responding to the remote, some times it works sometimes it does not. I feel how stiff it is to push down by hand, and every now and then the key can?t open the lock. I take it in to the dealership; I am told that they are real busy and that I should call this number on a card. I call the number, nobody picks up, I leave a message. Nobody calls me back. 5 hours later I call them again and ask what happened, they first said that there was a car accident and that is why I was not called back (the guy that I left a message for did not make it in to work due to the accident I guess) Then when I get forwarded I am then told they tried to call me 3 times but could not understand the last 4 digests of the phone number, and then the guy on the phone made it like I could not talk English or something and asked me the last 4 digests 3 times in a row while I was on the phone with him again, I guess to make it more legit as to why I did not get a call back).
I then tell the guy what is wrong with my car, and the said we can look at it but it will cost you $120 to just look at it. And I have to drop your car off a day before he can look at it. It is a MUST that the cars sit in the lot over night. I can?t drop it off the day that he plans on working on it but I can drop it off a day before. I said, ok that is odd, so I will need a rental, then he adds, oh, and it may be 3 or 4 days (after I said ok to the rental). I say ok, if that is so, then I would like to have a few other things looked at and fixed while it is in the shop. The guy said OK, what would you like to have looked at. I said that the back seats rattle a lot, and that the part I got from them did not work because I could not find lock tight and I did not have time to mess with it (work ~16hour days, 7 days a week at a fast moving software company, startup). He said ok that will be another 120 to look at it and then see about fixing it. Each item I added to the list was 120 to look and quote for a fix. I then asked about my extended warranty, he said, he would have to call the warranty company, that he did not know, I said ok. Is it normal to always get a cold solder when you ask about your warranty information? I ask every time and the most I have gotten out of them is that it is up in 2009. I asked for a printout of what it covered and I can't get that.
Sorry for ranting, but also, is it normal for you to walk in to the service department and have to introduce your self before anybody will help you? I stood in front of 3 employees for 10 minutes before I was asked if I could be helped. While I waited I overheard conversations of about lunch plans and how so and so wanted to go here or there or did not want to go with so and so and such. I said that I needed my car checked out, I was asked my name and then a second later I was handed a card told that they were busy and that I should call the number on the card to set up an appointment. At this time I told her that the service soon light was on and that I had taken the car in some high water, she said oh bummer, and that was that. But that was another issue a little sun fixed on its own so I am good there.
So I guess I have two questions. Is it normal for the crazy pricing and having to keep your car in the shop while nobody even plans on working on it? And is it normal to be treated like a crap and have general lack of helpfulness at the LR dealerships? Could my treatment be because I am 25, ware blue jeans and tee-shirts? And lastly is it normal to have things looked at then break shortly after they were inspected?
Also not sure if this is related, but after the 30k checkup I started seeing small drops of oil in my driveway, that were not there before. They are very small and look watered down, so it may just be condensation mixed with engine gunk from the outside.
Once again, sorry for my disconnected rants, I am just so frustrated with the dealership and I don?t know what to do. I want to take care of my car, but at the same time I don?t want to get duped.
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-Zeek
2003 Disco 2 SE.
I took my Disco 2 in less than 2 months ago for the 30k service. I checked the 30k service and it was to include inspecting and lubing my locks and a slew of other things. Ok so less than 2 months goes by and my drivers? side lock stops responding to the remote, some times it works sometimes it does not. I feel how stiff it is to push down by hand, and every now and then the key can?t open the lock. I take it in to the dealership; I am told that they are real busy and that I should call this number on a card. I call the number, nobody picks up, I leave a message. Nobody calls me back. 5 hours later I call them again and ask what happened, they first said that there was a car accident and that is why I was not called back (the guy that I left a message for did not make it in to work due to the accident I guess) Then when I get forwarded I am then told they tried to call me 3 times but could not understand the last 4 digests of the phone number, and then the guy on the phone made it like I could not talk English or something and asked me the last 4 digests 3 times in a row while I was on the phone with him again, I guess to make it more legit as to why I did not get a call back).
I then tell the guy what is wrong with my car, and the said we can look at it but it will cost you $120 to just look at it. And I have to drop your car off a day before he can look at it. It is a MUST that the cars sit in the lot over night. I can?t drop it off the day that he plans on working on it but I can drop it off a day before. I said, ok that is odd, so I will need a rental, then he adds, oh, and it may be 3 or 4 days (after I said ok to the rental). I say ok, if that is so, then I would like to have a few other things looked at and fixed while it is in the shop. The guy said OK, what would you like to have looked at. I said that the back seats rattle a lot, and that the part I got from them did not work because I could not find lock tight and I did not have time to mess with it (work ~16hour days, 7 days a week at a fast moving software company, startup). He said ok that will be another 120 to look at it and then see about fixing it. Each item I added to the list was 120 to look and quote for a fix. I then asked about my extended warranty, he said, he would have to call the warranty company, that he did not know, I said ok. Is it normal to always get a cold solder when you ask about your warranty information? I ask every time and the most I have gotten out of them is that it is up in 2009. I asked for a printout of what it covered and I can't get that.
Sorry for ranting, but also, is it normal for you to walk in to the service department and have to introduce your self before anybody will help you? I stood in front of 3 employees for 10 minutes before I was asked if I could be helped. While I waited I overheard conversations of about lunch plans and how so and so wanted to go here or there or did not want to go with so and so and such. I said that I needed my car checked out, I was asked my name and then a second later I was handed a card told that they were busy and that I should call the number on the card to set up an appointment. At this time I told her that the service soon light was on and that I had taken the car in some high water, she said oh bummer, and that was that. But that was another issue a little sun fixed on its own so I am good there.
So I guess I have two questions. Is it normal for the crazy pricing and having to keep your car in the shop while nobody even plans on working on it? And is it normal to be treated like a crap and have general lack of helpfulness at the LR dealerships? Could my treatment be because I am 25, ware blue jeans and tee-shirts? And lastly is it normal to have things looked at then break shortly after they were inspected?
Also not sure if this is related, but after the 30k checkup I started seeing small drops of oil in my driveway, that were not there before. They are very small and look watered down, so it may just be condensation mixed with engine gunk from the outside.
Once again, sorry for my disconnected rants, I am just so frustrated with the dealership and I don?t know what to do. I want to take care of my car, but at the same time I don?t want to get duped.
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-Zeek
2003 Disco 2 SE.
They were able to take my call and schedule a time without any issues. Unlike the dealership they also said my car would be finished the same day and were able to give me a worst case scenario quote on fixing the problems that I described. 