Hi - any advice? Transmission failed 2 mos after warrant exp & 3 mos after service

[playgroundhoo]

Hi - any advice? Transmission failed 2 mos after warrant exp & 3 mos after service

Hi - am new here and would love objective advice. I have a 2002 DiscoII w/54k miles - bought certified in Oct 05. Had it serviced in early March, warranty expired end of March. In early June after taking it in b/c the M and S lights were flashing together, indicating an electrical gear box fault, I was told the entire transmission was burnt out and needs to be replaced @ $5200. Our family loves our Discovery, but this is not fun...

I found out I bought the car only 11 days before a new warranty policy on Certified LR's took effect that added 2 yrs to warranty, which would cover this. Needless to say, I'm pretty upset I was not informed a huge change in warranty policy was coming up only a week and a half later - I definitely would have waited.

Any advice on how to approach with LRNA and/or dealers? How often do transmissions completely fail and "burn out" at 54k?

When I had it serviced in early March, I told dealer the M and S lights had been flashing (the 1st time it happened), but they had stopped before I took it in. Also, the ABS and TC had a fault, the cruise control was broken and they found a leak in the engine coolant.

I'd love to hear objective advice and am not looking for anyone to "take sides"; however, something seems off - all these things seem to add up to a transmission problem that could have been caught.

Has anyone heard of LRNA stepping up and doing something like making my car effective under the new policy instead of the old? I don't expect so, but want to do what I can to mitigate a $5200 charge I feel could have been avoided.

Thanks!

 

[DownUnder]

Re: Hi - any advice? Transmission failed 2 mos after warrant exp & 3 mos after service

Who told you the trany is shot? Please tell me it was not the dealer!

Anyhow. it is not normal to have a trany expire at 54k, but that's not to say it can't happen.

My advice to you, if you are dealing with the stealership, DON'T!

 

[ptschram]

Re: Hi - any advice? Transmission failed 2 mos after warrant exp & 3 mos after service

1: Who is your dealer?

2: How much business have you done with them?

3: Did you buy the truck from the dealer (it appears so, but please clarify).

4: Has the vehicle ALWAYS been serviced at the dealer?

If the answers to three and four are yes, you MIGHT be able to get a loyalty goodwill claim approved.

Good luck.

PT
(former service adviser for the stealership Downunder probably hates-for good reason)

 

[playgroundhoo]

Re: Hi - any advice? Transmission failed 2 mos after warrant exp & 3 mos after service

Thanks for the replies. A few pts to answer questions and ask some more technical questions:

1. Yes, the dealer told me the tranny was completely burned out; the same dealer I had it serviced at 3 mos earlier, but not the dealer I bought it from before we moved to another state. The first dealer is the one I'm upset with they didn't inform of the new warranty policy, the second is the one where the LR was serviced.

2. It's our first LR, so I haven't done business before this occurrence, though I've made clear if they ever have an opportunity to generate a long-term loyal customer by working with me to come to a reasonable solution, this is it.

3. In early March, I took it in b/c the ABS/TC lights were on, told them about the M and S lights flashing, and the CC was broken.

In diagnosing a coolant leak, (I'm reading from the service record here) they found a leak in the Throttle Body H/P and replaced it. What's the Throttle Body H/P?

On the cruise control, they found a burned out fuse on the engine compartment fuse box due to no communication btwn the T-4 and CCM. What are the T-4 and CCM? I assume CCM is cruise ctrl module.

On the ABS/TC, they found a faulty speed sensor and loose ground on the ABS module and replaced the speed sensor.

They did not tell me anything about the M and S lights flashing. Even though I said they had stopped, I asked them to look into it.

Do any of those items relate to transmission issues? They seem to all link to it, but I'm not a technical guru.

I was away the other day, so my wife talked to the dealer, and the service rep (not the svc director since he was on vacation) gave her a very hard time - she was extremely upset.

I'd prefer not to say the dealer names at this pt just for sake of hoping to get some more technical insight and dealing with LR in general.

Thanks, I appreciate your insights and experiences.

 

[Cozy41EF]

Re: Hi - any advice? Transmission failed 2 mos after warrant exp & 3 mos after service

According to the rave cd, flashing light means you are in limp home mode. What codes is it throwing? An OBD-2 reader should be able to read transmission coeds, and figure out what is putting it in limpp mode.

 

[UK 4X4]

Re: Hi - any advice? Transmission failed 2 mos after warrant exp & 3 mos after service

I think you are being reamed.....just the lights on does not mean the tranny is trashed.

The lights on means codes have been thrown, if the vehicle shifts smoothly and you have no issues with the transmission other than the lights.

If you reported the lights before the last service the dealer should have reported back to you the issues related to the lights as codes are held in memory even if the fault later disappears

Please see the merc dealer thread and the guy with the sunroof.........

$6500 for a new sunroof when all that was wrong was a stone in the track..

 

[Cozy41EF]

Re: Hi - any advice? Transmission failed 2 mos after warrant exp & 3 mos after service

Just noticed there is also a trans troubleshooting thread in the TSB/technical section.

 

[justinhaaga]

Re: Hi - any advice? Transmission failed 2 mos after warrant exp & 3 mos after service

so does the truck still drive and shift?

you need to take it to someone else, get a 2nd opinion since you out of warranty, a indy shop.

 

[playgroundhoo]

Re: Hi - any advice? Transmission failed 2 mos after warrant exp & 3 mos after service

Thanks for your input, everyone. We're taking it from the dealer to an indep transmission shop recommended by friends to get a 2nd opinion. Then we'll see what the dealer says.

I'm not sure how to access the codes being mentioned. Can I have the dealer provide me with that?

Also, has anyone bought RoverLand parts? They're reconditioned and the pricing is much more palatable, but I'd certainly like to hear any experiences you've had.

thanks

 

[Jeremy Parkhouse]

Re: Hi - any advice? Transmission failed 2 mos after warrant exp & 3 mos after service

Cozy41EF,

Does the transmission have a separate OBD reader connection from the rest of the vehicle? My mate has been reading OBD codes from my vehicle and nothing is coming up bad. I also have flashing M&S lights but appears to be driving fine. Don't want to approach dealer if I don't have to..Saudi Arabia! Not Good!

Cheers

Jeremy Parkhouse
(Disco II 2002, Dhahran Saudi Arabia)

 

[aclone]

Re: Hi - any advice? Transmission failed 2 mos after warrant exp & 3 mos after service

Jeremy,

The transmission codes are read from the same OBDII port under the dash.

 

[ptschram]

Re: Hi - any advice? Transmission failed 2 mos after warrant exp & 3 mos after servic

1: Who is your dealer?

2: How much business have you done with them?

3: Did you buy the truck from the dealer (it appears so, but please clarify).

4: Has the vehicle ALWAYS been serviced at the dealer?

If the answers to three and four are yes, you MIGHT be able to get a loyalty goodwill claim approved.

Good luck.

PT
(former service adviser for the stealership Downunder probably hates-for good reason)

I'm still waiting for answers to these questions.

You are new here and I'll cut you some slack, but if you don't answer the questions that are asked of you, you will not receive any further assistance.

Be aware that taking the truck to an independent may destroy your chances of a goodwill warranty claim.

 

[playgroundhoo]

Re: Hi - any advice? Transmission failed 2 mos after warrant exp & 3 mos after servic

Ptschram: I addressed your questions in my reply immediately following your post, along with questions from others. As I said re one question, I'd prefer not to name dealers at this point b/c I do not want to point fingers, I am asking for information. If there are reasons you know of that make it more relevant to publicize the dealer name, I'd appreciate it. See below, and thank you for your insight.

I'm still waiting for answers to these questions.

You are new here and I'll cut you some slack, but if you don't answer the questions that are asked of you, you will not receive any further assistance.

Be aware that taking the truck to an independent may destroy your chances of a goodwill warranty claim.

From my original post:

"Thanks for the replies. A few pts to answer questions and ask some more technical questions:

1. Yes, the dealer told me the tranny was completely burned out; the same dealer I had it serviced at 3 mos earlier, but not the dealer I bought it from before we moved to another state. The first dealer is the one I'm upset with they didn't inform of the new warranty policy, the second is the one where the LR was serviced.

2. It's our first LR, so I haven't done business before this occurrence, though I've made clear if they ever have an opportunity to generate a long-term loyal customer by working with me to come to a reasonable solution, this is it.

I was away...so my wife talked to the dealer, and the service rep...gave her a very hard time - she was extremely upset.

I'd prefer not to say the dealer names at this pt just for sake of hoping to get some more technical insight and dealing with LR in general."

thanks.

 

[ptschram]

Re: Hi - any advice? Transmission failed 2 mos after warrant exp & 3 mos after service

OK, I see you bought it from one dealer and are now at another. I see no reference to having had it serviced solely at the dealer.

Search for Goodwill warranty claim. I'm tired of trying to translate your responses.

 

[playgroundhoo]

Re: Hi - any advice? Transmission failed 2 mos after warrant exp & 3 mos after service

ptschram, thanks for the reference to Goodwill warranty claim. I will look through it.

As a new member, I have tried to reply to responses of many helpful folks here jointly, and my messages may have been less concise than I would prefer as an executive myself.

If the culture on this board has developed such that people respond directly to inquiries separately, I have no problem adapting. Anyone here can let me know. Boards on any topic develop their own environments just as any social forum.

Thank you.

 

[pwp]

Re: Hi - any advice? Transmission failed 2 mos after warrant exp & 3 mos after service

If the culture on this board has developed such that people respond directly............develop their own environments just as any social forum.

ohhh , you could say d-web has developed it's own environment, although I don't think you'll find it comparable to any other social forum

On the tranny, definately get another opinoin other than the dealer.
How is the truck driving ? Do the flashing M&S stop after a restart ?

 

[Jeremy Parkhouse]

Re: Hi - any advice? Transmission failed 2 mos after warrant exp & 3 mos after service

Aclone,

Cheers for the info. I'm back in the UK on leave at the moment so I think i'll go and speak to a local dealer here, see what they can tell me.

Jeremy

 

[playgroundhoo]

Re: Hi - any advice? Transmission failed 2 mos after warrant exp & 3 mos after service

pwp,

thanks for the note. In March, the M&S flashing stopped when I restarted the next morning. In early June, it did not, and the truck accelerated sluggishly the next morning until I took it to the dealer.

Ironically, when the service rep came out to look at the flashing, it had stopped. Coincidentally, the Check Engine light came on for the first time since I've owned it. Right there on the spot.

We drove around the lot and it drove completely normally again. I haven't driven it since, though my wife is driving it now to take it to a 2nd opinion and hasn't called me to report any driving issues.

 

[ptschram]

Re: Hi - any advice? Transmission failed 2 mos after warrant exp & 3 mos after service

There are numerous things that can cause issues with the DII tranny, including, but not limited to: low battery, worn gear position indicator switch, water ingress to the cable harness, to name those off the top of my head.

I doubt that you could do enough damage to a DII tranny in 55K miles requiring replacement.

 

[lordkenyon]

Re: Hi - any advice? Transmission failed 2 mos after warrant exp & 3 mos after servic

As I said re one question, I'd prefer not to name dealers at this point b/c I do not want to point fingers, I am asking for information. If there are reasons you know of that make it more relevant to publicize the dealer name, I'd appreciate it. See below, and thank you for your insight.

Don't think it's pointing any fingers, may just help as members on here may have had experiences with the dealer you went to. Some dwebers may tell you to speak with a specific tech or if the dealership has a history of being friendly. You'll find many people have strong opinions based on personal experience of the various dealers and it may offer some insight on how to go with your situation.