Does anyone here work for Sprint/Nextel? I am trying to updrade my phone/phone plan and am getting nowhere with them. It is actually more expensive for me to upgrade my phone (even though I have a $150 "credit") than it would be to sign up for new service and get the phone. I am out of contract right now and they don't seem to want to do anything to help. I have taken it to their "escalation manager" and she was just as unhelpful and rude as the first person I spoke with. I've been with them or 7 years and have never upgraded my phone, and the phone I am asking for is $49 for new customers and $99 if I want to upgrade so I don't think I am asking for the world. I'm about to go to another carrier just on principal. Thought it was worth a try to see if anyone here works for Sprint corporate.