T-Mobile F'd Me (rant)

[BFox]

Last week I paid my t mobile bill for $100. Next thing I know, my debit card is declined. I check on line and tmobile charged me $900 instead of $100.

Call them up, and basically they don't care. They act like it's 5 or 10 dollars, not $800. They tell me that it will take 3-6 days for the refund to be issued. I say that's unacceptable. They still say 3-6 days. An in house process.

I go up the ladder speaking to supervisors, going as high up as they would let me go, and nobody would budge. They said they would repay any bank fees I incurred. However, nothing they will do to speed up they refund. I've been calling for the last 3 days, still getting nowhere. :banghead:

They also are kind enough to remind me that though I've been a valued customer for 5 years (powertell days) that I'm currently under contract for 9 more months.

I call my bank and they can't help much. They say they can cancel the original charge, but that will probably take more than the 3-6 days.

I'm contacting the BBB. Just thought I'd rant here a little.

 

[scottjal]

Pay for things with a real credit card, never ever pay for anything with a debit card. I really wish they had the option to go back to the old cards that only worked in ATM's. Any mistakes like this are the credit card companies problem. There are processing delays, so they probably can't get it done any faster.

 

[az_max]

Ah yes, been there, done that. Get in writing that they will reemburse teh bank charges. Once they give your money back, you'll never get them to admit that or pay. And see what the price is to break your contract. It's way cheaper than 9 months of bills, and could show them you're serious about going elsewhere. (tell em you want an iphone and was planning on switching to ATT after your contract. Their F-up only pushed you to move faster).

 

[ptschram]

They don't care.

Went through four Razors until I could find someone with two brain cells to rub together to understand they sold me junk and I couldn't use their service without the phone they sold me that didn't work. I had two of them where I was not able to complete a single call.

Finally got a replacement. Can't wait for the contract to expire.

 

[skippy3k]

Went through four Razors until I could find someone with two brain cells to rub together to understand they sold me junk and I couldn't use their service without the phone they sold me that didn't work.

Was this what you used? The coverage sucks with these.

 

[dormobiledisco]

Should see how much they've been tossing my mum all over the place the past few days trying to get her Blackberry fixed...completely useless.

VZW is better, but none of them are really totally great.

 

[TurdFerguson]

I'm hating the fact I dont have service in a one mile range of my house...outside of that radius I have FULL service at all times. Wrote to them and said they'd send engineers to the local towers or w/e....still no service...but I do like the service and have never suffered a dropped call from my end.

I hate to hear about you having a hard time...they have been great for me, even when I'm out of the country and need to get service over seas.

 

[road1will]

You need to switch to the new AT&T

 

[Michael Slade]

T-mobile sux. No coverage anywhere I go. When I was stuck I could have made a phone call standing right next to my truck with Verizon.

I'm going to incinerate my T-mobile phone and send them a photo of where I got stuck telling them that they nearly killed me (add appropriate melodrama here...).

Verizon and a sat. phone coming right up.

 

[bovw]

Was this what you used? The coverage sucks with these.

I have found this model to be much better in rural areas. No dropped calls, ever!

 

[antichrist]

I like my online banking. For purchases on the web I can go to my online account, generate a "shopsafe" number, and use that to pay.
It's a unique CC number linked to my CC account. I can specify the amount, and how long it's good for (min is two months). So if I'm buying something for 57.98 I can set the amount to that so that any charges attempted against the number above that total will be denied. So if the business trys to over charge me, or their system is hacked and CC #'s stolen I don't need to worry.
It even generates a one time CCV code than some places need.

The only thing have to be careful is that if i use it for instore pickup, I have to write down the number and take it with me, as some stores require you to provide your CC# used for the purchace before you can pick up your order.

 

[scottjal]

Tom, thats a little too much work for me but I like the added security. What bank or credit card agency does this?

 

[antichrist]

Bank of America.
It's not that bad, it takes about 2 or 3 min to generate the #.
I guess if you bought tons of stuff online it would be a pain, but I only end up doing it maybe once or twice a week on average.

 

[Chris-St Louis]

I just about never use my phone. You have no idea how much more relaxed it makes me.
:bigok:

And, another stress remover.

If I need a good or service, and they have a automated answering system, I just move to the next one. Its harder and harder, but if someone alive answers the phone. They have my business. And, I tell them so.

We are at the point that technology is making our life more comlex then it needs to be. Fight the power!

 

[apg]

We are at the point that technology is making our life more comlex then it needs to be. Fight the power!

Damn, Chris! Now you are talking like a radical from the late 1960's.... :bigok:

BTDT....

 

[chris snell]

None of the mobile carriers remotely give a shit. People pretty much circulate through all of them. The BBB rocks but in this case, they won't help you get your money back any earlier. By the time that the BBB works your case, you will have received your refund and the issue will be resolved.

 

[Chris-St Louis]

Damn, Chris! Now you are talking like a radical from the late 1960's.... :bigok:

BTDT....

I know! I was thinking the same thing as I was typing it. But, its true. It is so out of hand.. Cell phones create stress and promote complete rudeness.

Voice mail/Automated operators/AUDEX....Come on! I'm, as a customer, not worth your time to answer the phone? Get real.

Some of these things actually SCOLD you for hitting the wrong buttons..... That REALLY pisses me off. You have lost a customer with me for certain.

I dont think the Unibomber was that far off base, really.

 

[antichrist]

Some you can hit "0" and it takes you to a person. Some it says "Invalid repsonse" and hangs up on you.
Don't feel bad Chris. I had a rotary phone until about 2000 when a local science museum the kids liked, which had variable hours, installed a VRM that wouldn't work if you didn't have touch-tone and would hang up on you for not responding.
And I still don't own a microwave.

 

[Chris-St Louis]

They Hang up on you! What business school teaches its ok to hang up on potential customers.

Basically, that Museum found your calling to be too much of a burden for a actual employee to handle. Me, I would have told them to piss off.

 

[BFox]

I did find gethuman.com

It usually gets you directly to a person instead of going through voice prompts. It actually suprised the Tmobile rep who picked up. She asked me how I got to her w/o giving any info.