Guys - I need some advice on dealing with a crazy client. It's a rarity that I run into this stuff, but from what I've heard this person is losing their mind.
Long story short, we designed (a remodel) something small for a friend of a friend (less than a $4,000 project :ack: ). They asked us to build the project (general contract) as well so we did. I asked for a deposit. We then got overwhelmed and I flipped the project to another general contractor, and I told the client that I would back out my true costs of material up to this point and refund the rest of her money. She said ok.....
I then got a crazy email saying I've been verbally abusive to her, she just can't be around me anymore, she doesn't feel comfortable in dealing with me and she feels that "we can't resolve this situation between us anymore"...I take this as she is going to sue me for a measley $1,800. She has a few of our tools at her house, and is holding them hostage.
So I then find out that she is unemployed and almost broke, and her girlfriend is moving out of the house. Her neighbor tells me that they have had nightly screaming matches and one of them stomps out of the house. I deduct that she is flat broke and just basically doesn't want to pay the bill anymore.
I don't do lawyers, never been to small claims court. I really just want this to go away. The work we've done up to this point has been top notch and I've documented with pictures.
Any advice?
Thanks,
Joe
Long story short, we designed (a remodel) something small for a friend of a friend (less than a $4,000 project :ack: ). They asked us to build the project (general contract) as well so we did. I asked for a deposit. We then got overwhelmed and I flipped the project to another general contractor, and I told the client that I would back out my true costs of material up to this point and refund the rest of her money. She said ok.....
I then got a crazy email saying I've been verbally abusive to her, she just can't be around me anymore, she doesn't feel comfortable in dealing with me and she feels that "we can't resolve this situation between us anymore"...I take this as she is going to sue me for a measley $1,800. She has a few of our tools at her house, and is holding them hostage.
So I then find out that she is unemployed and almost broke, and her girlfriend is moving out of the house. Her neighbor tells me that they have had nightly screaming matches and one of them stomps out of the house. I deduct that she is flat broke and just basically doesn't want to pay the bill anymore.
I don't do lawyers, never been to small claims court. I really just want this to go away. The work we've done up to this point has been top notch and I've documented with pictures.
Any advice?
Thanks,
Joe