I am pissed Land Rover did it again!!

[Figman]

I am pissed; I got screwed by the stealership and the extended warranty people again

Here it goes?

I noticed a couple of drops of fluid at the ACE block under the passenger side, not much just a couple drops. So I figure the truck needs an oil change and with extended warranty for another year or 100K miles why not to bring it in for service. (One thing I don?t was to mess with is the ACE system). So I called the dealer and they say to bring it in. I got a loaner and the day after I got a call saying that the ACE block was leaking and it needed to be replaced and it will take a couple days. I said fine let me wait I got nothing planned for the next two weeks.

Week and half goes by and got another call saying that is not the block but the lines that are leaking and need to wait for the inspector to come by and approve the parts. I said ?great the dealer is doing the right thing and I will get a new block and lines as well. Guess what? After ten days I got another call saying that the extended warranty people declined the parts because the leak was caused by corroded lines and according to the contract anything that is corroded is not covered. (I never heard of it)

I called the extended warranty people and the lady on the phone very firmly confirmed that they will not pay. End of story. I could not believe that after all the money I paid for the extended warranty I am not covered for such an important system. I tried to talk to the dealer but they also said that could not help me. Now if the engine or tranny fails they can easily say it is due ?corrosion? This is very disappointing and unacceptable that someone with all good intensions gets screwed like this, I never gave them a hard time or a bad review of any kind. At the end I told them to put my truck back together and I will bring it to some else. What is even more upsetting is that they even charged me for the diagnostic of something that was not fixed or approved even worst after the took it apart the leak is now serious, I have no choice but to have my LR guy order the parts and wait a couple days. I now had to pay the dealer and pay my guy when he is done.

Sorry to vent off with you all but I am sure the LR community will understand my frustration.

Thanks All

 

[ChrismonDA]

Two weeks ago the brakes failed on my DII and I took it to my local mechanic and he noticed fluid leaking out of the hoses on the ABS unit but he said he could not work on it and we took it to Cary LR and they came out with a $3500 dollar repair. So I then called AAA back and had it towed to another mechanic here in my town and fixed it for drum roll please...... $81.00. The only thing it needed was some new seals on the ABS unit.

 

[ptschram]

With your ACE, that is not an uncommon repair for me.

Have your indie wrench buy the pipes from the dealer and cut them off inside the engine bay where it typically is not corroded. Using high-pressure compression fittings, splice the pipes. It's not pretty, but it's one Hell of a lot cheaper than running the pipes all the way back to the pump/valve block, etc.

Don't worry about bleeding it either, it's just like the steering.

 

[scottagnew101]

i think im going towards the wrong profession... i just need to become a really good liar and a crappy mechanic and ill have it made.:banghead:

sorry to hear about the losses

 

[NVRover]

Who is your extended warranty company? Just curious. I have had trouble with my extended warranty company - Great Lakes. We have not had any trouble with my wife's extended warranty company GS Administrators, sold through Bear Valley.

 

[Figman]

I have the original LR extended provided by Assurance or something along the lines.

I bought it at the dealer back in '05

 

[Discokam]

they were gunna charge my 8 grand for a new transmition

 

[beemer]

I'm the second owner of a 95 D1 from a 5 year / 60K mile lease that had 7 year/100K mile extended coverage by Western General. They were a flat azz PITA to deal with every time!
Before the coverage ended I got both sun roof tracks replaced, ABS pump and a factory new 4.6 short block to replace the 3.9 that they had the dealer remove the crank while motor still in the vehicle. A attorney friend wrote a nice little letter to the Rover dealer about their bad repair practices and motor damage they did as well Western General.
Bottom line the original owner paid for this extended coverage not me and when all done this vehicle over the 7 year/100K mile cost Western General over $11,000.
Western General in southern California will no longer cover Porsches or LandRovers.
The best reward was calling the jerk who handled this vehicle thru the 7 years and thanking him for the free motor, sun roof tracks, ABS pump and other repairs because he was such a jerk on claims.

 

[antichrist]

I'd ask them to show me exactly where it's corroded. They could just be handing you a crock of BS.
Also, I would point out to them that if indeed they are corrorded, it's a defect in materials/workmanship since the vehicles are markted in New York, and the extended warranty is sold in NY, with full knowledge of the NY driving environments.
If you want to push it, which you might, since they could claim the same thing for other repairs, it might not even be an enforceable part of the contract. Have you read through the contract to see how it's worded? If they can blow you off by stretching the truth, you can bet these companies will.

 

[gmookher]

they wont cover my almost broken front diff cause now i have a rear locker, that made no sense to me, they them selves admit there is too much metal in the fluid but cant sem to do anything till it breaks and are saying that now that they have seen the truck on 32" rubber its been modified from stock,when it breaks, IF they warranty co sends an adjuster I am sol

also they found some microscopic reason to not warranty glass that crackd in the sun light...they will cover the y pipe gasket but not the bolts....now I have to be careful about whose warranty they sell me as LR extended when my certified runs out?

the dealerS in NJ were more laid back, here the one dealere in CO is uptite..

 

[antichrist]

they wont cover my almost broken front diff cause now i have a rear locker

I'd fight that. Sounds like the old "You changed your own oil and didn't use Ford filters so we won't honor the warranty" crap that is 100% against the law. They should have to show how a rear locker can affect a front diff. Otherwise they could claim using greasable u-joints would void the warranty.

I would put stock size tires on it when you take it in however, even if you have to borrow some from a friend for a week or two.

 

[ptschram]

I'd ask them to show me exactly where it's corroded. They could just be handing you a crock of BS.
Also, I would point out to them that if indeed they are corrorded, it's a defect in materials/workmanship since the vehicles are markted in New York, and the extended warranty is sold in NY, with full knowledge of the NY driving environments.
If you want to push it, which you might, since they could claim the same thing for other repairs, it might not even be an enforceable part of the contract. Have you read through the contract to see how it's worded? If they can blow you off by stretching the truth, you can bet these companies will.

The ACE lines rust where the line comes down the frame rail, where it goes from being partially vertical to horizontal. I suspect salt collects at that point and is held there long enough to rust.

The insurance companies will often claim that corrosion is due to lack of maintenance on the part of the vehicle owner.

 

[antichrist]

The ACE lines rust where the line comes down the frame rail, where it goes from being partially vertical to horizontal. I suspect salt collects at that point and is held there long enough to rust.

That's why I'd ask to see the corrosion and leak. If it's leaking somewhere other than where it's corroded....

 

[NVRover]

If you are having difficulty with your warranty contracts, another option (though not a great option) to fight them using your state's Department of Insurance. These are insurance contracts and they are governed by the insurance laws of the state. So, if you have a contract that says they will do something and it is reasonably obvious that the warranty company isn't doing it, then the Dept of Insurance might get involved.

 

[gmookher]

I'd fight that. Sounds like the old "You changed your own oil and didn't use Ford filters so we won't honor the warranty" crap that is 100% against the law. They should have to show how a rear locker can affect a front diff. Otherwise they could claim using greasable u-joints would void the warranty.

I would put stock size tires on it when you take it in however, even if you have to borrow some from a friend for a week or two.

Well, his point was that the truck was modified, had bigger tires, a lift, a locker, roof lights, aftermarket radio, speaker phone, like i took him some ufo instead of a disco,etc...Its not worth my fight/time, alas

1- i dont want another stock diff...

2- its a shame they wont cover a gasket after the y pipe at 53k miles and wanted $250 labor $40some dollars in parts for its repair, &

3- declined to warranty repair my windsheild which has a heat crack crossing it,

4-ignored my transfer case leak


and unlike my previous dealers, LR roaring fork doesnt even wash the car..so they did zero outta 4 repairs and want me to pay a diagnostic fee

 

[Meisterbr?wn]

I will never buy another extended warranty. They always find ways to not pay.

I found out the hard way that my "bumper to bumper" warranty would only cover claims due to mechanical failures. So leaking gaskets/seals etc would not be covered.

Some people have had great luck with extended warranties, but I have had two and they just aren't all they're cracked up to be. The people selling them typically don't know what they're talking about.

 

[jhmover]

Typical insurance company fuck job. I don't know about other states but I believe in CA they can't refuse to warranty something due to a modification unless they can prove 100% that resulted in the failure. Like you put longer springs on and the ECU takes a dump they can't deny it because the tires have nothing to do with it.

 

[Figman]

I read my contract again and under the "What is not covered" section it says
"Mechanical breakdown or failure: of a covered part which is damaged by fuel or lubricant contamination, rust or corrosion"

I am screwed...

Thanks all for your support.

 

[antichrist]

I found out the hard way that my "bumper to bumper" warranty would only cover claims due to mechanical failures. So leaking gaskets/seals etc would not be covered.

What's a leak if not mechanical. There are two basic types of systems on cars, mechanical and electrical (hydraulics is a mechanical system). Leaks sure as hell aren't electrical.

 

[antichrist]

I read my contract again and under the "What is not covered" section it says
"Mechanical breakdown or failure: of a covered part which is damaged by fuel or lubricant contamination, rust or corrosion"

I am screwed...

Thanks all for your support.

Maybe so, but where is the leak in relation to the corrosion?