LR of Cary in North Carolina wrecked my truck!!!

[LANDO0077]

Has anyone here ever had a dealership damage their vehicle while having a service done?
What should I do??? They fucked up my door and molding, they had it re-painted. There are a few things they didnt fix, or screwed up in the process of fixing. Should I get my lawyer to file litigation against Leith LR Cary NC to fix it back 100% perfect???? Dealership has been easy to deal with so far, but ever so conveintely the Service Manager is sick this week. Should I pay for the ALIGNMENT, which was the ONLY reason it was in the shop to begin with??

 

[champana]

they owe you a 2009 RR S/C

 

[WILL.TILLERY]

They are insured themselves for mishaps.

They will fix it.

 

[LANDO0077]

I like the idea of a RR S/C in lieu of a damaged 06 LR3.
The dealership has been cool so far, they owned up to all the damage and had a pretty good body shop fix the door panel. I was wondering if I should try to get them to pay for the accelerated depreciation they caused. I understand that if I were to trade it in, some dealerships have a paint meter that reads the depth of paint and any differences and body damage will give me a lesser trade in value.
So, say a certain percentage of my vehicle was damaged how much should I ask for percentage wise? 10% 20% That was why I was asking about the litigation, its been easy to get them to fix their screw ups, but I think asking for money wil be more of a hassle.

 

[RVRSRVC]

The alignment likely didn't have any effect on the body damage so I would think that not paying for it is not a reasonable option.
I would try to resolve the body damage to your satisfaction without threatening an attorney's involvement.
How about an extended warranty instead of a depreciation check?
In simplistic terms, it is a mass produced piece of transportation, not a collector automobile, and if the body work can be repaired to your satisfaction, why worry about paint thickness? If it's repaired well, who would know other than you and the dealer? And, if you were selling to a private party, wouldn't you disclose the repair, especially if it's well done!?
What would Jacob say, from a dealer's point of view?

 

[LANDO0077]

Extended warranty is most likely not going to happen. We bought trk new and now has 65k on it.
From the dealers point of view, the service mgr drives a $25k Tahoe, not a $56k Trk, so to him it doesnt matter other than getting out of this deal with the least amount of impact on his shops funds. The way I look at it is that this is the most expensive vehicle I've ever owned and until they drove into their shop it was, as it came from factory. Now its had an entire door painted(very well too) and the rear qtr panel has been dented and barely noticable( I made a fixture to check the differences from the good side to the damaged side and theres .053 difference) Svc mgr wants to send it to body shop and have them adjust the door to mate better with qtr panel. I WILL NOt be okay with that. If that happens I will not be on dweb asking questions, I'll be filing suit. I was thinking of having them give me a trade in value on it and take it to another LR dealer and have them do it also. Whatever the diff is then thats the depreciation I will want to be compensated for. I have two brothers(fraternal) that are attys and in talking with them about this, I do have every legal right to have the vehicle repaired back to the state is was before the wreck and for the depreciation that incurred within. I just want to walk away from dealership and still have a working realtionship there after all this. I dont want to screw them over, but at the same time not get screwed either.

 

[WILL.TILLERY]

( I made a fixture to check the differences from the good side to the damaged side and theres .053 difference)

i could take you in a parking lot of 100 discoverys and find differences on driver and passenger door gaps...they were not and never have been right on...in fact they use shims behind the hinges to mate them up.

TAKE A PIC of the truck/complaint and post it here to give us a better feel of the issue.

 

[rovercanus]

So they are fixing it to your complete satisfation and you still want to sue.
Tell you what, go to your local mall and stand behind parked cars until someone backs in to you. You should be able to get a lot more money that way.

 

[LANDO0077]

Im a CNC machinist by trade, I attatched a fixture to the rack system. I measured 10 different spots going down the panel(depth mic) , not the gap. The five measurements by the glass were spot on, but the ones below the glass were the ones screwed up, mostly below the v-groove in panel, and yes I measured the same locations on both sides of the trk. You cant really see the dent from the side, more so looking at the door gap from the rear of trk.

I am not planning on making a claim against them, it will not likely be about the body damage, I have said from the beginning they have been cool about this whole deal. I am thinking the resistance will be in the depreciation re-coup.

LOL... stand behind a car and get hit, that would be asking for it. I never asked for them to fuck my truck up!! However, in either of these two instances legal action would be on my mind!!

I will post pics tomorrow

 

[Flip]

Like Will said except the LR3 was not much better so your expectations might be a little high there. I would look into whether it was reported to carfax, some bodyshops do some dont. If the vehicle has a bad carfax now, then yes it will hurt its trade in value. Most dealerships have someone who is a used car manager and can spot paint work from a mile away no matter how good. The paint meters are not very reliable because the paint from most manufactures is shit to start with. The only time you can rely on them is when one panel is drastically different than the rest of the car. 90% of the time though if the paints that much thicker or thinner you can see the imperfections anyways. So to answer your question paint work with out a carfax not a huge deal paint work with a carfax your trade in value will most likely be affected. Now there are great incentives on new land rovers right now and if you can afford it and your not upside down in your current LR3 I think now would be a great time to go on and trade it in and be very firm on the value of the car. If they have any ex loaners they are eligible to recieve the same incentives as new cars and you can really steal them at the moment. If you have any specific questions give me a call and I will see what I can do to help you out.

 

[LANDO0077]

We have too much negative equity to trade right now. Probably not going to get another rover as much as I like them. The Cayenne Turbo is what Ive been wanting for some time now I belong to a Porsche Club, and for a yearly nominal fee we get a certain number of days to drive any of their vehicles depending on the level of membership. I drove the 911 turbo to Iowa from NC, it beats the hell out of my Audi TT. Having driven the Cayenne Turbo a few times, it performs unbelievably, I havent went off road with it even though it has Porsches terrain reaponse system. On top of all this we are moving into our new home in 11 days.
My whole deal with them damaging my trk is that if I were to back into tree, I would have to pay for it to be fixed, and then absorb the amount it depreciated. So when they wrecked it, they are paying for it to be fixed, I do not want to absorb the depreciation they caused. I feel most certain they will make good on the body work.

 

[SGaynor]

You're not going to get any "extra depreciation" money. They made you whole by fixing the truck. Nobody get extra money in an accident.

 

[LANDO0077]

[You're not going to get any "extra depreciation" money. They made you whole by fixing the truck. Nobody get extra money in an accident.]

They havent made it whole, it will never be whole again. If a vehicle worth 10k goes into shop to have alignment and comes out worth 8k with paint and body work, it is not "whole" That is what I WILL be recovering from them. It was not an accident, accident implies it could not have been avoided. If I had been driving and had an "accident" then you are right I would not recover anything more than the repair.

 

[LilRascle]

If they offer to wash it for you, make sure the sunroofs are closed! I'm still waiting for my headliner and dash.

 

[Rugbier]

Prepare yourself to a HUGH dissapointment when you put the Cayenne S off road.

I owned a 2004 with 19" wheels factory, nav and all the BS.
We have a farm that if I cut through the back ( off hwy - 3 or 4 mi) in the woods, I save about 30mins on the drive.

Well I put the Porsche through there and I thought I was going to call my family to come over and rescue me.

Light ( very light ) off road, like driving on your front yard, no problem, ditches, rocks, mud hills...SUCKS

Just my opinion

We have too much negative equity to trade right now. Probably not going to get another rover as much as I like them. The Cayenne Turbo is what Ive been wanting for some time now I belong to a Porsche Club, and for a yearly nominal fee we get a certain number of days to drive any of their vehicles depending on the level of membership. I drove the 911 turbo to Iowa from NC, it beats the hell out of my Audi TT. Having driven the Cayenne Turbo a few times, it performs unbelievably, I havent went off road with it even though it has Porsches terrain reaponse system. On top of all this we are moving into our new home in 11 days.
My whole deal with them damaging my trk is that if I were to back into tree, I would have to pay for it to be fixed, and then absorb the amount it depreciated. So when they wrecked it, they are paying for it to be fixed, I do not want to absorb the depreciation they caused. I feel most certain they will make good on the body work.

 

[rmuller]

You have a 2006 LR3 HSE with 65k on it.. It's no longer a $56k truck, more like a $18-20k truck ... Plus, looking at your profile, it appears that it has been slightly modified and offroaded.. how much more do you think this accident will depreciate it?

As mentioned above, check the carfax, make sure it's not reported, if it's clear, then you should be good to go.

 

[MonLand]

Has anyone here ever had a dealership damage their vehicle while having a service done?
What should I do??? They fucked up my door and molding, they had it re-painted. There are a few things they didnt fix, or screwed up in the process of fixing. Should I get my lawyer to file litigation against Leith LR Cary NC to fix it back 100% perfect???? Dealership has been easy to deal with so far, but ever so conveintely the Service Manager is sick this week. Should I pay for the ALIGNMENT, which was the ONLY reason it was in the shop to begin with??

Something similar happened to me. Actually, Disco was messed up twice.... Truck went in originally for a gas tank recall and I got it back 2.5 months later....

Just make sure that:
- this does not cost you money (i.e. carfax report, have to rent a car, have to cancel vacation, etc.)
- the truck is fixed correctly and nicely (i.e. you can't tell by looking at it and proper repair methods were used)
- they provide you with transportation while the truck is getting fixed
- they write you a letter that states that the damage happened (in case you discover later that the damage was not repaired correctly) [I did not do this, in my book, the repair was done extremely well and I didn't think that was necessary]

And don't ask for too much (extended warranty and all), but ask for what is right to get your truck back the way it looked when it went into their shop.
Body repairs today are very different than body repairs 20-30 years ago (read: "much better" / "will not rust" / "paint should not fade" / etc.).

<a little off topic - rant>
I don't think this is in your plan, but I just plainly hate people that just sue to get a little something/just because. This ends up costing everybody else a lot more (because insurance premiums go up as the number/amount of claims increases) and will likely cause grief to somebody that did not deserved it at some point. Suing individuals or companies to make money is just plain wrong.
</a little off topic - rant>

 

[LANDO0077]

Truck is repaired to almost 100% of my expectations, maybe 92%. Anyways last week I told the service manager I would be willing to walk away from all this and he would never see me again about this matter if He would throw in a hitch adaptor and wiring, he gave me the hitch adaptor only. I bought the wiring kit from AB about 30 min ago. I was posting things here that were more after the fact than anything.
I made sure from the get go that this damage would not be reflected on a carfax report. I was never out to screw them or become screwed, but would be willing to seek alternate methods of compensation if that became necessary.
I have an issue with pride and dont like to feel like someone got the best of me. I do feel like my truck isnt worth as much as before, and a $400 hitch adaptor doesnt really compensate that amount too efficiently. Anyways, I dont want to have to deal with this crap anymore so I took the easy way out. I am getting divorced in three days and moving in nine(unrealated to divorce move), and driving 47 miles one way to dealership to hash about this shit isnt worth my time.

{{{{{You have a 2006 LR3 HSE with 65k on it.. It's no longer a $56k truck, more like a $18-20k truck ... Plus, looking at your profile, it appears that it has been slightly modified and offroaded.. how much more do you think this accident will depreciate it?

As mentioned above, check the carfax, make sure it's not reported, if it's clear, then you should be good to go.}}}}}

Its not the point of exactly what the truck is worth, its the fact its less now than before... through no fault of my own. I know the trk isnt worth $56k, if you read all the post I referred to a $10k trk entering a shop for alignment and exiting an $8k, with body work and paint job. Most of the mods are stupid cosmetic shit(regrets) just put on the MTR's a few weeks ago, havent had a good opportunity to enjoy them yet.

 

[LANDO0077]

Prepare yourself to a HUGH dissapointment when you put the Cayenne S off road.

I owned a 2004 with 19" wheels factory, nav and all the BS.
We have a farm that if I cut through the back ( off hwy - 3 or 4 mi) in the woods, I save about 30mins on the drive.

Well I put the Porsche through there and I thought I was going to call my family to come over and rescue me.

Light ( very light ) off road, like driving on your front yard, no problem, ditches, rocks, mud hills...SUCKS

Just my opinion

damn man, did you have to ruin it for me, lol. I have driven probably 3000 miles on the Cayenne Turbo all paved roads. To hear the folks at dealership talk, it'll keep up with my LR3 off road, guess thats wishful thinking on their part. I have seen a youtube video where its in the sand....ripping it up. Ill probably get one anyways.
http://www.youtube.com/watch?v=Y2QzKSDa_Ro
http://www.youtube.com/watch?v=jEMk5G9e4zk&feature=related
the second video has the best sounding drowning vehicle ive heard all day

 

[adriatic04]

what the hell did they do? back up and rip your door off?

just be happy with them repairing it.

i had some hoodlums throw a 20lb rock through my window this spring and cause 4k worth of damage. truck will never be the same but I am just glad they didnt steal the whole truck.

your truck did not go down that severely in value