I was wondering if I could get some advice from you guys about a problem I'm having with a vendor. Here is the situation:
Back in May, I purchased a used engine for my DII. The vendor promised to e-mail me mileage on the motor and warranty information. The engine arrived and my mechanic installed it. There was no warranty or mileage ever sent.
He could not get it started and told me that the engine was blown when it arrived. It overheated so badly, in fact, that the crank-shaft sensor was melted. I immediately put my mechanic in touch with the vendor via telephone. The vendor admitted that it might have overheated when he tested it prior to shipping it out. He then told me he would send a newer, tested engine "with all the bells and whistles" (whatever that means), mileage, warranty and $100.00 for my troubles. The engine arrived and was installed without issue.
Meanwhile, my mechanic charged me $1250.00 for the install and a new crankshaft sensor for the first engine. Then, he charged me $1100.00 to install the second engine. I am now out $1250.00 because of said vendor and his blown motor.
Well, now it's August, and I have yet to recieve the warranty, mileage on motor or even the 100 measly dollars he promised me!
I have called the vendor numerous times and he said he would call back at a better time - he never did. So i PM'd him every week for four weeks in a row - he never got back to me.
So now, I'm angry as hell, and my last message to him gave him the opportunity to make it all right by sending me what he promised, and perhaps a drive-shaft as a sweetener, now that he is full-on blowing me off and didn't even deliver on his original promises. Is that too much to ask?
Am I wrong here? How do I get him to deliver on his original promise? Do you think owes me $1250.00? Do you think he owes me a re-built driveshaft for all my troubles? Do you think that his reputation is in serious jeopardy?
How would you handle this if it was your thousands of dollars at stake?
Thanks in advance, i have to go away for a couple days, but I'll be checking in from time to time.
Back in May, I purchased a used engine for my DII. The vendor promised to e-mail me mileage on the motor and warranty information. The engine arrived and my mechanic installed it. There was no warranty or mileage ever sent.
He could not get it started and told me that the engine was blown when it arrived. It overheated so badly, in fact, that the crank-shaft sensor was melted. I immediately put my mechanic in touch with the vendor via telephone. The vendor admitted that it might have overheated when he tested it prior to shipping it out. He then told me he would send a newer, tested engine "with all the bells and whistles" (whatever that means), mileage, warranty and $100.00 for my troubles. The engine arrived and was installed without issue.
Meanwhile, my mechanic charged me $1250.00 for the install and a new crankshaft sensor for the first engine. Then, he charged me $1100.00 to install the second engine. I am now out $1250.00 because of said vendor and his blown motor.
Well, now it's August, and I have yet to recieve the warranty, mileage on motor or even the 100 measly dollars he promised me!
I have called the vendor numerous times and he said he would call back at a better time - he never did. So i PM'd him every week for four weeks in a row - he never got back to me.
So now, I'm angry as hell, and my last message to him gave him the opportunity to make it all right by sending me what he promised, and perhaps a drive-shaft as a sweetener, now that he is full-on blowing me off and didn't even deliver on his original promises. Is that too much to ask?
Am I wrong here? How do I get him to deliver on his original promise? Do you think owes me $1250.00? Do you think he owes me a re-built driveshaft for all my troubles? Do you think that his reputation is in serious jeopardy?
How would you handle this if it was your thousands of dollars at stake?
Thanks in advance, i have to go away for a couple days, but I'll be checking in from time to time.