Rack Shipping Woes and Kyle Van Tassel

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utahdog2003

Well-known member
Apr 20, 2004
1,842
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North Florida
Kyle and I resolved my rack issue months ago, and I told him at the time that I had no intention of discussing the resolution on Dweb at all. I still wont comment on my situation, but I think this thread is serving a valuable purpose for those who are still up in the air. I'm glad folks are following the evolution of the story as I feel like this needs a 'bump' every once in a while until those who have been left with no resolution find one.

This is an awkward situation for many of us. Kyle for obvious reasons. Curtis, myself and some others who feel that the guy just seems to be over his head and dropping the ball. And of course, those of you still waiting to just hear something...anything. I'm pretty confident that he's not intending anything even remotely criminal...I know that those of you without cash or product don't find much satisfaction in that, but you should on some level. It aint like your dough went to China and you have no recourse whatsoever.

I guess I just feel like the on-line community owes it to our fellow members to keep the spotlight on this situation until it gets resolved. I hope that everyone finds a solution that works for all.
 

CADisco

Well-known member
Oct 28, 2005
355
0
Long time reader, never a poster before. But I just can't hold back on this one.

Its pretty obvious that Kyle is both intelligent, knowledgable and skilled. However, anyone who requests "full" payment of such an item upfront should be suspect. Anyone who fails to meet prearranged committments on delivery is negligent. Anyone who then refuses to respond, not to us in a public forum, but directly with those who have entrusted him with their money, is nothing more than a low life bum.

I am in the construction business and it is a common scam in our industry for "fly-by-night" contractors to take the money and run. There is nothing wrong with a small company asking for enough money to fund materials, but if someone asks you for the entire amount of the job, send him packing and report him to your local BBB or contractor's license board if you have one in your state.

A man or a business is only as good as its reputation. Kyle has merceslessly flamed countless people who have disagreed with him. It is only fitting that his reputation be publically trashed in the same venue where it was built.

Those that that live by the sword, die by the sword.
 
J

Jennifer

Guest
"It aint like your dough went to China and you have no recourse whatsoever. "


I guess that depends on your perspective. In California, what might as well be 5000 miles from Maryland, it sure seems like my dough went to China....
 
CADisco said:
Those that that live by the sword, die by the sword.

I have been both a victim of Kyle's comments and have benefitted from his generosity. Probably got banned for comments I made about him being kind in person and less kind on the board.

That said, this sort of behavior is completely out of character for the pre-PT banning Kyle.

I really hope that whatever has happened is something that Kyle can resolve and return his reputation to what it once was.

I have nothing but kind thoughts for Kyle and wish him the best.
 
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blitzkreig

Guest
drg said:
Yup, them are they. Do they have any kind of rubberized coating to protect the rain-gutter paint, or are they just powdercoated?

blitzkrieg: I checked the package very carefully... no brackets. It's conceivable that they fell out during shipping, but I don't think so... I looked for areas where the wrap may have been torn and didn't find any.

The inner-tube idea is great. I was thinking rubber strips, but didn't think inner tube. Duh! Cheap answer. I'm thinking that if I cut a longer strip, and wrap it around in an S shape so one end of it sits under the tab, and the other end wraps around the rain gutter, then I won't have any metal-on-paint contact.

Thank you two for the offers to measure the clamps. I've got one more thing to try before I go and have some clamps made. Hopefully I'll know by tomorrow. If that doesn't work, I may ask one of you to measure, ideally with some precision:

- Total height of bracket (from the top to the bottom of the bend
- distance from the top to the bolt slots
- length and width of the slots (I know they are 2" center-center horizontally)
- diagonal length of the 'ears' -- that is, the length of the bend

And if you don't mind taking one off, it would be great if you can measure the inside length from the top to the inside if the botom curve, and take a digital photo of the profile of the curve. I don't think it's a simple 90 degree angle. I think it's more like a J-shape. The bottom of the rain gutter is not flat, and I don't think it would like to be clamped at its outside edge. The J-shape means it clamps undernieth, opposite the tab that the rack sits on.

I used a caliper to estimate those distances with the rack on the car, but it would be better if I had measurements from the brackets themselves.

But... don't go through the trouble just yet. I may have another easier solution.

Andrew: You're right. It's not really acceptable business behavior. At this point I'm trying to salvage the deal (and fortunately for me, I'm most of the way there, because he sent me the rack), but I certainly agree that it shouldn't have gotten here. Personally, I'm hoping that KVT can get it together and come out of this rather than be flamed out of business, but maybe that's just because I've got my rack now and that has doused my ire a great deal.

Thanks to everyone who's offering help. You guys are great.
Sorry I've been away a couple days. I will do the measurements and some odd angle pictures tonight or tomorrow some time ...
 
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blitzkreig

Guest
I took some shots of the bracket with a ruler along side.

Sorry it is in CM and not Inches.

I'm sure you can work with a photo program and build a scale template on paper.

Hope this helps.
 

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drg

Guest
blitzkreig said:
I took some shots of the bracket with a ruler along side.

Sorry it is in CM and not Inches.

I'm sure you can work with a photo program and build a scale template on paper.

Hope this helps.

Excellent, thank you very much! Especially with the profile shot, that's what I thought... J-shaped, not just a 90 degree bend.

CM is no problem... I have a good image program. I'll just import the photos and scale them to match the ruler. Then I can just measure off of the image.

I received several independent (ahem) anonymous tips with Kyle's current phone number. All of them asked that I not post it here (not that I would have... I respect his privacy, though it's my opinion that he should be giving it out himself if he wants to be in business).

I tried calling it 3 times over the past 3 days to see if I can get Kyle to send me the brackets. No answer and no return call. Of course, it's only been 3 days since I've been calling him, so I wouldn't consider that the last word, but it's not looking good. So I guess I'll start chasing down someone to make the brackets.

It occurred to me that I might be able to help you with measurements if you are going to try to fix the rack you have. My rack is not bolted down (obviously). I believe that the rain gutters are identical dimensions on the RRC and D1, and the D2 gutter is the same width but longer in length. I suspect that if I measure the distance between the rear tabs, it will be the correct length for you.

Of course, another idea: if you are going to have someone weld up the rack you have, it may be best to bend the rack out and install it broken, then put leather or wet canvas under the rack to protect your paint and tack-weld it securely, then take it off and weld it up good. You'll lose the powder-coating that way, but that's a foregone conclusion unless you get a replacement rack.

A thought: If you aren't going to do anything with the rack this season, maybe I can 'rent' one of your brackets so I can give it to someone locally here to use as a pattern? If you want to keep all of the parts together, I understand (totally) and I probably have enough info now to make the brackets without it, but if you're up for it I'll pay for shipping and figure out some online way to buy you lunch, so to speak. If it sounds like a hassle or you're worried about keeping track of your stuff, no worries, just shine it and I'll git er done without.
 

Jammer

Well-known member
Apr 21, 2004
330
0
Wilminton
Kyle

Hello All,

I have dealt with Kyle and I feel like he is a straight up Guy. Sometimes things happen beyond our control. Be it shippers, hurricanes, materials, equipment, illnesses, or whatever. Monitoring this website is not everybody's priority in life. I for one feel like he will do the right thing. That is my opinion, you may not agree with me and that is your right.

Respectfully Submitted,

John Miller
Tidewater Rover
 
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Discrover

Well-known member
Mar 20, 2005
369
0
54
Dallas, TX
www.myrover.net
Jammer said:
Hello All,

I have dealt with Kyle and I feel like he is a straight up Guy. Sometimes things happen beyound our control. Be it shippers, hurricanes, materials, equipment, ilnesses, or whatever. Monitoring this website is not everbody's priority in life. I for one feel like he will do the right thing. That is my opinion, you may not agree with me and that is your right.

Respectfully Submitted,

John Miller
Tidewater Rover


I want to give a shout out to Axel...and say thanks for everything buddy.

This is all I have to say on the subject....I know it is easy to jump to conclusion...I also know when you work hard for your money and it looks like it has up and walked away it is easy to not be very patient, but I have no idea what the deal is with Kyle and I am not going to speculate on what has happened to Kyle, but I will say I have been in this same position or the same position as Kyle finds himself.

I'm 35yrs old now and in 2001 I had a severe stroke...which Dr's think was from me taking the muscle building supplements Ripped Fuel...when it still had ephedra in it...Dr's have never been able to say for sure...but it was suspected...anyway long story short, I was in the hospital for 3 months and my rehabilitation just ended 3 months ago.

I had to learn to walk...talk...hold a spoon...to type all over again...it has been a long journey, but what doesn't kill you only makes you stronger.

When I had my stroke there were several people I was doing Internet business with...I answered their email promptly everyday...but when I woke up in the hospital it was 3 months before I was able to make contact with some of these folks and was a year before I made good on every single support or customer issue I had.

I hope nothing this serious has happened to Kyle and that he is just buried under orders and slowly but surely working his way out...

I hope from a customers stand point every single one of you gets your merchandise....I'm sure Kyle will come through in the long run...if he can that is.

Good Luck to all involved including Kyle....my support is with you all.
 
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JBailey

Well-known member
Nov 20, 2004
604
0
Powhatan, VA
Here is what baffles me. If I knew KVT and knew he was up to his eyeballs in work and was working to the best of his resources to complete these project/orders, I would defend him. It IS apparent that some folks here have had some sort of contact with KVT. Funny how not one person here has spoken up to say anything definit.

So what that says to me is. Not even his friends are willing to defend him for not fullfilling his obligations. I would bet if he were ill, missing, deployed for military duty, or some other viable excuse, someone would have that knowledge and come to his defense. No one even to say "He is really working 24-7 to get all your product delivered."

It only stands to reason that he has gotten himself over his head with obligations and his "side business" is bearing the brunt of it. Again I hope he works this all out b/c some of his products are pretty nice. But that isn't worth much if you cannot get them. Or even contact him.

Still can't believe he has not replied to explain himself.

A simple "I'm doing the best I can" would go a long way with some, just to know he is still working on thier stuff.

Again I'm baffled.... :confused:
 
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andrewv

Well-known member
Jammer said:
Hello All,

I have dealt with Kyle and I feel like he is a straight up Guy. Sometimes things happen beyond our control. Be it shippers, hurricanes, materials, equipment, illnesses, or whatever. Monitoring this website is not everybody's priority in life. I for one feel like he will do the right thing. That is my opinion, you may not agree with me and that is your right.

Respectfully Submitted,

John Miller
Tidewater Rover


Right. But a year ago he was interested enough in watching this site, which he admins, to take many peoples money and disappear for the last year. Don't begin to defend what you know nothing about. You almost got tarred and feathered in your own thread. Don't jump into this one.
 

Jammer

Well-known member
Apr 21, 2004
330
0
Wilminton
To whoever fits the shoe.

You know, everybody seems to put their two cents in, I am not allowed to post my opinion. I guess I am just the parts whipping boy??? EHH??

John Miller
 

Robbie

Well-known member
Apr 20, 2004
1,463
1
NOVA
i'll be happy to defend kyle as a straight up guy and someone who will deliver. maybe not on time, and maybe not with the best communication. but i know kyle personally, have been to his shop a bunch of times, been invited over to his house and everything I have seen tells me he will own up to all his obligations. now, the reason i have not defended this current situation is because i have not been able to contact him myself the past couple of weeks, so can't defend what i don't know. but as a person, i completely trust kyle and know he will come through for all those people who have actually paid him for his work. those who are just trying to contact him for quotes or future work, etc, probably won't ever get ahold of him, at least not until he is ready. i know he has a ton of stuff going on in his life right now, and i really can't defend his lack of communication, but he is definitely not around a computer like he used to be. those of you with actual money paid out to kyle i am sure will eventually be set right. -Robbie Donaldson
 

andrewv

Well-known member
Jammer said:
To whoever fits the shoe.

You know, everybody seems to put their two cents in, I am not allowed to post my opinion. I guess I am just the parts whipping boy??? EHH??

John Miller

You're certainly welcome to your 2 cents, but be prepared to get called on it when you're responding to "items wanted" while simultaneously there is a query in the "general" section entitled "where the hell is Jammer" that is 3 days old.

I just don't get it. When you're trying to get a business going, and I'm not pointing this at you John, there is a lot of time focused on various avenues of potential revenue. Then, once things are rolling, if there's any issue with timely response, the usual answer is "I don't check this all the time". Bullshit. By the time posts are made wondering where in the hell someone has been, a lot of attempted contact, due diligence and hopefulness has occured in most cases.

Let's take this thread as an example, and my story is not the biggest deal here. I signed up for the group buy back pack rack purchase about a year ago today. I sent $200 to Kyle with the expectation that it would take awhile. In January or February, I got an email asking for the second half plus shipping. In March, I asked if a refund was possible, as I was selling my DI, and he said no problem, I'll mail you a check as soon as your rack is sold. The last contact I had was in April, stating that once the rack is sold, a check will be on the way. Nothing since, and in all honesty, I don't plan on seeing my $415.

This thread is now 3 weeks old. Kyle cannot respond publicly unless the following conditions are true: he can immediately ship whatever is due and/or he has the capital to refund those items that aren't wanted or can't be built.

Robbie, continue to defend Kyle. It sounds like you have a sound relationship. Not everyone here does.
 
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blitzkreig

Guest
Actually Robbie your post has done me some good as yes I agree with your impression ... every time I WAS able to contact Kyle the interaction was pleasant.

I prefer to see the best in people.

I do sincerely hope that Kyle is OK.

drg ... I believe I too have Kyle's phone number ... but unfortunately I think the rascal has Caller-ID :p

Anyway I took the broken BackPack rack to a welding shop on Saturday and the good news is they were able to weld it for a mere $50.00.

The bad news is it looks like crap.

Oh well at least it is functional. I will take it to be sandblasted ... then I will attempt to file out the welding and grinder mess which the local welder made :eek: ...

Then I will get it powder-coated ... again.

Most likely less than a couple hundred more bucks and I should have something which will look more or less like the rack which the shipping insurance should have paid for in the first place.

:rolleyes:
 
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